• IT Services
• Telephone Services for Faculty/Staff
• Single-line Phones & Features
• Specialized Options
• Off Facility Forwarding

Off Facility Forwarding (OFF)

Overview

The optional Off Facility Forwarding (OFF) feature allows users of single-line and multi-line sets to reroute incoming business calls to off-campus locations within the local area.

Most Stanford phones already allow you to forward calls from your set to another five-digit Stanford number. With OFF, you can direct calls to any off-campus telephone-including your PCS (cellular)-provided the number to which you are forwarding is within the local dialing area.

Benefits

OFF keeps you in touch with clients, patients, customers and students when you're away from Stanford as easily as when you're sitting at your desk. OFF lets you:

• Forward to a mobile, cellular or PCS telephone;
• Forward to any local area phone where you will be conducting business, making telecommuting that much easier. If you live locally, you can take business calls at home without giving out your home number.
• Forward to an after-hours answering service (especially useful for Clinics and health care professionals).

How does it work?

OFF works just like your standard call forwarding, with one exception.

To forward to an off-campus number, you must always enter "9" before you dial the telephone number, just as you must dial "9" to access an outside line before making a call off campus.

To Use OFF on Single-line sets:

1. Dial *70. You hear the special feature access tone: three beeps followed by a continuous dial tone.
   
   
2. Dial 9+ the 7-digit or 11-digit phone number where you want calls answered. For example, 9+555-1234 or 9+1+415+555-1234. You hear the confirmation tone, two beeps, and can hang up. (If you hear a fast busy signal, you have not forwarded your phone successfully.) All calls are now forwarded to the off-campus number.
   
   
3. Verify that you have set the correct forwarding target number by picking up your handset and dialing your extension number.
   
   

To cancel OFF on a single-line set, dial *80. You hear the confirmation tone and can hang up. OFF is cancelled.

Guidelines

Please follow the guidelines listed below to ensure that this feature is not misused or abused. Because certain charges can apply in emergencies, be sure to use the feature with care.

Non-billable, local area forwarding only allowed.

You cannot forward to a billable number. A billable number is one that requires an authorization code to complete the call. If you enter a billable number, the system rejects it and calls won't be forwarded.

Each time you use OFF, verify the number.

Always test your telephone to see that you entered the correct number. To test the feature, just dial your extension after you've forwarded your phone.

Mistakes can cost you money!

The user is liable for any charges incurred or any misuse of this feature. If your phone is forwarding to a wrong number after hours, the System Control Center may have to remove the forward. If this occurs, it is treated as a trouble report and your department will be charged $60.00 to remove the forward.

Know who has access to your phone -- security is important!

While unlikely, there remains a risk that someone could forward your phone to a wrong or toll number. Since you can't forward calls outside the local calling area, the second possibility is remote. However, there are a few types of specialty numbers (e.g., international redialers) that might result in toll charges. Remember -- your department is responsible for any charges. If you suspect any unauthorized misuse, let CS know so we can investigate.

How to Order

Faculty and staff who want to sign up for OFF must have at least Service Level B on their desk telephones. Before the feature is activated, the user and the Department IT Contact must sign an agreement accepting responsibility for all charges associated with this feature.

To Arrange for OFF:

1. Call 5-HELP to speak with a Customer Service Representative. You will be sent a copy of the service agreement for this feature.
   
   
2. You and the member of your department who wants the feature must both sign the agreement and return it to Information Technology Systems and Services. Upon receipt, the representative will activate OFF.

Rates

The following are the costs associated with OFF. Please remember that all rates are subject to change.

• Feature Activation .................................... $25.00
• Monthly Service ........................................ $3.50
• Changes to Service During Regular Business Hours ....... $3.50
  -Adding or deleting the feature itself (does not include changing the target number to which the set is forwarded).
• Changes to Service After Hours ........................ $60.00
  -This charge applies in those instances when the forwarding number must be removed by the SCC after hours. Deleting the forwarding number because of user error is treated as a trouble report and is only completed in emergencies. If you forget to forward your phone, service represenatives are not authorized t oforward your set for you.