Tips and Hints: Single-line Phones
The vast majority of the users of the Stanford telephone system have single-line sets. With a single-line set you are able to access all of the commonly used system features with a few simple steps. This guide summarizes a few of features that can benefit you the most.
My phone doesn't have a button labeled “transfer.” So how do I transfer a call to someone else?
Transferring a call from your set to any other phone on the Stanford system is easy. Simply press the button marked Flash (Link on the older Link+4 sets). Dial the 5-digit phone number of the person you want to transfer the call. Wait for the party to answer and you can announce the call. Press Flash (or Link) and the calls are connected. You can then hang up. By the way, you can transfer calls to any building on campus, in the medical center or to the many off-campus sites that also have Stanford numbers.
What if I want to remain on the line and speak with both parties at the same time?
You would follow the same steps that you would use to transfer a call. In order to speak with both parties at the time simply don't hang up after you press
the Flash (or Link) button. Now you have a three party conference call.
By the way, you don't have to be a recipient of a call to transfer or establish a three party conference call. You can initiate the call and then follow the same steps for
transferring or have a three party conference.
So can I have a conference call with Stanford and non-Stanford telephone users?
Yes you can, but in order for a call to remain active, one of the parties must be a Stanford number. You can have a three party conference that includes yourself, a Stanford colleague and a non-Stanford individual. Either you or your Stanford colleague can hang up at any time and the call will still be connected between the remaining Stanford telephone user and the non-Stanford individual. Other parties both can be added on, to establish a new three party conference. You can even have a conference call between yourself and two non-Stanford individuals, but if you hang up, then the connection between the two non-Stanford parties will remain active, and your account will continue to accrue usage charges for the call.
I have a personal voice mail box. How do I know that I have a new message waiting for me to review?
Single-line set users have two options for voice mail message indication.
The stutter-dial tone option gives users an audible indication that they have a new message in their mailbox. When you lift the handset or press the Speaker
button a broken dial tone will let you know that you have a message waiting for review. You can either retrieve the message or place your call and retrieve the message at a
later date.
The Message Waiting Light option gives users a visual indication when there is a new message in their mailbox.
Talk to your Department IT Contact about which option might be best for you.
My department has an intercom group for the multi line sets. Can single line set users be part of an intercom group too?
Intercom groups are a great way for people in the same department to reach one another by dialing a 2-digit assigned number for each set. Single line set
users can also utilize the intercom feature. In fact, a departmental intercom group can include a mix of single and multi line sets.
Single line set users can call individuals in their intercom group by simply dialing # and then the 2-digit assigned number for that individual.
Intercom group numbers are assigned through the Stanford telephone switch. Talk to your Department IT Contact about the best intercom configuration for your department.
Note: You can establish an intercom for a number for as long as it is not a multiple appearance directory number on the single line set.
My telephone is set to forward calls to my voice mailbox after 4 rings. I'm away from my office a lot. Is there any way I can program my phone on occasion to send all my calls to voice mail?
Manual call forwarding to voice mail is one of the most frequently used features of the Stanford telephone system. To activate forwarding from your set dial: *70 then the 5-digit access number to voice mail (3-0000 university users, 3-1111 for Stanford Hospital users), you'll hear a confirmation tone and you can hang up. Your phone is now forwarded to voice mail. To cancel forwarding dial: *80.
My telephone set has two rows of buttons at the top. What do these buttons do?
You have an ATC Impression phone, with 20 Memory Buttons, or a TMX, with 10 buttons and a toggle button, giving you 20 in all. These buttons can be used to store frequently dialed numbers or feature access codes, including the * and # symbols, to make dialing simple and fast. You should consult the user's guide that came with your set on procedures for programming these buttons. If you need a new feature guide or would like assistance in programming these buttons you can call the Stanford IT Help Desk at: 5-HELP.
What are some of the other features I have with my single line telephone set?
Here are a few:
- Caller ID provides a visual indication of a party calling you. Requires a separate display box.
- Hold Button allows you to temporarily keep a caller on the line when you need privacy to attend to another matter.
- Redial Button allows you to easily dial a telephone number you had previously dialed.
- Speaker Button allows you to take part in a call without lifting the receiver through the small speaker and microphone in the set. Also known as "handsfree dialing."
