Comments in Order Extended Information

Created 10/21/03

 

All notes regarding order history should go in the non-printable comment field.

 

1. All comments should begin with the date and a colon (:). Exclude placeholder zeros for days and months.

Example:

10/3/03:

 

2. A space should come in between the date-colon and the text of the comment.

 

3. The first letter of the comment should be capitalized. (If the comment begins with a number, ignore this rule.)

Example:

10/3/03: Cancelled with…

10/3/03: 2003 suppl. returned…

 

4. Do not use the name of the vendor in the comment unless a vendor being referred to is different than the vendor the order is with.

Example (order with Hein):

10/3/03: Returned dup. 2nd ed. with label…

10/3/03: Returned dup. 2nd ed. to Aspen with label…

 

5. All notes should end with a semicolon (;), <space>, and a “law posted by” note (lp:).

Example:

10/3/03: Returned duplicate to Harry’s attention; lp:jbh

 

6. Include the name of a customer service represetative when possible.

Example:

10/3/03: Cancelled with v.16 no.1 per Danielle; lp:jbh

10/3/03: Returned to attn: Terri; lp:jbh

 

7. Do not use ALL CAPS in Extended Order Information.