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Frequently Asked Questions

Who is eligible for a Microsoft or Adobe software license?

Microsoft:
Students, Faculty, Staff with Stanford University ID (Certain restrictions apply - See below if your ID/Affiliation type is exempt)

Adobe:
Students, Faculty, Staff with a Stanford University ID Card.

Purchase Eligibility Exemptions include: Alumni, DMA, Hospital Staff, VA, Camps, Conference Staff and Attendees are not eligible for the software license program.

Can I buy more than one product?

You are entitled to purchase one license only for each Microsoft Office or Adobe product offered. Different platforms (i.e. Windows or Mac) and different versions (i.e. Acrobat Pro 9 or Acrobat Pro X) count as separate products, and you may purchase both. There are no limits on the purchase of Endnote licenses.

What if I have more than one computer?

Microsoft License software can only be installed on one computer. Endnote and Adobe License software may be installed on up to two computers. If you have a licensing issue related to your installion of your software, you can contact the manufacturers licensing department directly.

Can I return the software if I don't like/need it?

All sales are final for Microsoft License and Adobe products. When you pick up your software from us, please make sure it is what you wanted and is for the correct operating system.

What happens when I am no longer a student?

Your student status is relevant at the time of purchase only. When you purchase the software, you own the license to use the software, even after you graduate or leave the University.

Does the software come with any documentation?

No, sorry. Although you are purchasing the same software you would anywhere else, you get a CD, or group of CDs, in a case. Official Adobe documentation may be purchased from http://www.adobe.com/misc/books.html.

Does the software come with technical support, or upgrades?

Adobe provides some technical support and updates on its web site http://www.adobe.com/support/main.html, though technical support is not officially included with your license. You should also be able to get help from a variety of venues on campus. Here is a good place to start: http://ithelp.stanford.edu. Upgrades are published every year and a half to two years, and are considered separate products. We will always offer the latest version available. If you purchase a product within a couple of months of a new release, if you have registered your software you are eligible for an upgrade at any time, you will receive notification.