Resources and Links
Further Reading
http://www.innovaro.com/inno_updates/Innovation%20Briefing%2005-05.pdf
http://www.deloitte.com/dtt/cda/doc/content/us_outsourcing_callingachange.pdf
http://www.forbes.com/2008/02/29/mitra-india-outsourcing-tech-enter-cx_sm_0229outsource.html
http://www.infoworld.com/article/05/04/07/HNcitibankfraud_1.html
http://www.heritage.org/Research/TradeandForeignAid/wm467.cfm
http://www.moneyallocator.com/articles/outsourcing.asp
http://blogs.zdnet.com/ITFacts/?p=1026
http://www.cio.com/article/31928/Inside_Outsourcing_In_India
http://www.rediff.com/money/2008/mar/05bpo.htm
http://mashable.com/2008/03/01/india-outsourcing/
http://www.bizbrim.com/
http://www.sourcingmag.com/
http://www.washingtonpost.com/wp-dyn/articles/A26646-2004Oct12.html
http://lvs004.googlepages.com/callcenters.pdf
http://www.mapsofindia.com/personalities/nehru/economic-policies.html
http://www.businessweek.com/magazine/content/06_05/b3969401.htm
http://www.networkworld.com/news/2004/0730kerrydecri.html?page=1
http://news.bbc.co.uk/2/hi/business/4094894.stm
Thomas L. Friedman: The World Is Flat: A Brief History Of The Twenty-first Century (2005), ISBN: 978-0374292881
Anja Hendel; Wolfgang Messner and Frank Thun (Eds.): Rightshore! - Successfully Industrialize SAP® Projects Offshore; 2008, illus., Hardcover, ISBN: 978-3-540-77287-3.
Statistics Obtained From
Labor Department, BED data series, 1992 to 2003.
Bureau of Labor Statistics, smoothed Household Survey.