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Pamela J. Hinds
Department of Management Science & Engineering
Stanford University, Terman 424
Stanford, CA 94304
Phone: (650) 723-3843
Fax: (650) 462-1344
email: phinds@stanford.edu

EDUCATION

Ph.D., Organization Science & Management, Carnegie Mellon University, 1997
M. Phil., Carnegie Mellon University; Public Policy & Management, 1993
M. A., University of San Francisco; Human Resources & Organizational Development, 1989
B. A., Claremont McKenna College Claremont; Political Science/Foreign Affairs, 1982

EMPLOYMENT

2005 - current Stanford University. Associate Professor. Department of Management Science & Engineering.
Co-director, Center for Work, Technology & Organization
Faculty Director, School of Engineering Programs in China
Faculty-in-Residence, Beijing, China (Fall 2007)
1998 – 2005 Stanford University. Assistant Professor
1997-1998 Hewlett Packard Laboratories. Member of Technical Staff. Conducting research on the social impact of technologies.
1995 American Institutes for Research. Research Associate. (Summer intern)
1984-1991 Pacific Bell. Staff Manager & Technical Director.

HONORS & AWARDS

Undergraduate Teaching Award – Department of Management Science & Engineering, 2007

Nominee – Carolyn Dexter Best International Paper Award, Academy of Management, 2007

Ph.D. Student – Mark Mortensen: William H. Newman Award for best paper from a dissertation, Academy of Management, 2004

Best Paper 2004 – Runner up (co-authored with Rosanne Siino). Awarded by the Organizational Communication & Information Systems Division of the Academy of Management.

Best Paper 2001- Runner up (co-authored with Mark Mortensen). Awarded by the Organizational Communication & Information Systems Division of the Academy of Management.

2000 New Investigator Award in Experimental Psychology: Applied. Awarded by the Division of Experimental Psychology of the American Psychological Association.

Best Paper 2000 (co-authored with Diane Bailey). Awarded by the Organizational Communication & Information Systems Division of the Academy of Management.

BOOKS

Hinds, P. & Kiesler, S. (Eds.). (2002). Distributed Work. Cambridge, MA: MIT Press.

JOURNAL PUBLICATIONS

Stubbs, K., Hinds, P., & Wettergreen, D. (2007). Autonomy and common ground in human-robot interaction: A field study with a remote autonomous explorer. IEEE Intelligent Systems, Special Issue on Interacting with Autonomy, 22(2):42-50

Dahlin, K., Weingart, L, & Hinds, P. (2006). Team diversity and information use. Academy of Management Journal, 48, 1107-1123.

Hinds, P & Mortensen, M. (2005). Understanding conflict in geographically distributed teams: An empirical investigation. Organization Science, 16, 290-307.

Cramton, C. & Hinds, P. (2005). Subgroup dynamics in internationally distributed teams: Ethnocentrism or cross-national learning? Research in Organizational Behavior, 26, 231-263.

Hinds, P., Roberts, T., & Jones, H. (2004). Whose job is it anyway? A study of human-robot interaction on a collaborative task. Human Computer Interaction, 19, 151-181.

Zolin, R., Hinds, P., Fruchter, R. & Levitt, R. (2004). Interpersonal trust in cross-functional, geographically distributed work: A longitudinal study. Information & Organizations, 14, 1-26.

Hinds, P. & Bailey, D. (2003). Out of sight, Out of sync: Understanding conflict in distributed teams. Organization Science, 14, 615-632.

Mortensen, M. & Hinds, P. (2001). Conflict and shared identity in geographically distributed teams. International Journal of Conflict Management, 212-238.

Hinds, P., Patterson, M., & Pfeffer, J. (2001). Bothered by abstraction: The effect of expertise on knowledge transfer and subsequent novice performance. Journal of Applied Psychology, 86, 1232-1243.

Hinds, P., Carley, K., Krackhardt, D., & Wholey, D. (2000). Balancing similarity, competence, and familiarity: A study of how people choose workgroup members. Organizational Behavior and Human Decision Processes, 81, 226-251.

Hinds, P. (1999). The curse of expertise: The effects of expertise and debiasing methods on predictions of novice performance. Journal of Experimental Psychology: Applied, 5, 205-221.

Hinds, P. (1999). Some cognitive costs of video. Media Psychology, 1, 283-311.

Hinds, P. & Kiesler, S. (1995). Communication across boundaries: Work, structure, and use of communication technologies in a large organization. Organization Science, 6, 373-393

REVIEWED CONFERENCE PROCEEDINGS

Evers, V, Maldonado, H, Brodecki, T., & Hinds, P. (2008). Relational vs. group self-construal: Untangling the role of national culture in HRI. Proceedings of the Human-Robot Interaction Conference, Amsterdam, Holland.

Siino, R., Chung, J. & Hinds, P. (2008). Colleague vs. Tool: Effects of Disclosure in Human-Robot Collaboration. Proceedings of the IEEE International Symposium on Robot and Human Interactive Communication.

Cramton, C. & Hinds, P. (2007). Intercultural interaction in distributed teams: Salience of and adaptations to cultural differences. Academy of Management Best Paper Proceedings, Philadelphia, OCIS.

Hinds, P. & McGrath, C. (2006). Structures that work: Social structure, work structure, and performance in geographically distributed teams. Proceedings of the Conference on Computer Supported Cooperative Work (CSCW), Banff, Canada.

Kim, T. & Hinds, P. (2006). Who should I blame? The effects of autonomy and transparency on attributions in human-robot interaction. Proceedings of the IEEE International Symposium on Robot and Human Interactive Communication, Hertfordshire, England, 80-85.

Stubbs, K. Hinds, P. & Wettergreen, D. (2006) Challenges to grounding in human-robot interaction: Sources of errors and miscommunications in remote exploration robotics. In Proceedings of the First International Conference on Human-Robot Interaction. ACM.

Siino, R. & Hinds, P. (2005). Robots, gender & sensemaking: Sex segregation’s impact on workers making sense of a mobile autonomous robot. Proceedings of the IEEE International Conference on Robotics and Automation (ICRA), Barcelona, Spain.

Siino, R. & Hinds, P. (2004). Making sense of new technology as a lead-in to structuring: The case of an autonomous mobile robot. Academy of Management Best Paper Proceedings, New Orleans, OCIS E1-E6.

Jones, H. & Hinds, P. (2002). Extreme work groups: Using SWAT teams as a model for coordinating distributed robots. Proceedings of the Conference on Computer Supported Cooperative Work (CSCW). New York: ACM Press, 372-381.

Hinds, P. & Mortensen, M. (2002). Understanding antecedents to conflict in geographically distributed research and development teams. Proceedings of the International Conference on Information Systems (ICIS). Atlanta, GA: Association for Information Systems.

Mortensen, M. & Hinds, P. (2001). Conflict and shared identity in geographically distributed teams. Academy of Management Best Paper Proceedings, Washington, D.C., OCIS B1-B6.

Hinds, P. & Bailey, D. (2000). Virtual team performance: Modeling the impact of temporal and geographic virtuality. Academy of Management Best Paper Proceedings, Toronto, Canada, OCIS C1-C6.

Hinds, P. (2000). The hidden costs of intellectual property. Proceedings of the Hawaii International Conference on the Systems Sciences. Maui, HI.

BOOK CHAPTERS

Hinds, P. & Zolin, R. (2004). Trust in context: The development of interpersonal trust in geographically distributed work. In Roderick M.Kramer and Karen S. Cook (Eds.), Trust and Distrust within Organizational Contexts (pp. 214-238). New York: Russell Sage Foundation.

Hinds, P. & Pfeffer, J. (2003). Why organizations don’t ‘know what they know’: Cognitive and motivational factors affecting the transfer of expertise. In M. Ackerman, V. Pipek, and V. Wulf (Eds.). Beyond Knowledge Management: Sharing Expertise (pp. 3-26). Cambridge, MA: MIT Press.

Hinds, P. & Weisband, S. (2003).Shared knowledge and shared understanding in virtual teams. In C.B. Gibson and S. G. Cohen (Eds.), Virtual Teams That Work (pp. 21-36). New York, NY: Jossey-Bass.

Mortensen, M. & Hinds, P. (2002). Fuzzy teams: Boundary disagreement in distributed and collocated teams. In P. Hinds & S. Kiesler (Eds.). Distributed Work (pp. 283-308). Cambridge, MA: MIT Press.

BOOK REVIEWS

Hinds, P. (2003). Review of the book Workplace Studies: Recovering Work Practice and Informing System Design by Paul Luff, Jon Hindmarsh and Christian C. Heath (Eds.). Computer Supported Cooperative Work, 12, 123-125.

REFEREED CONFERENCE PRESENTATIONS

Evers, V, Maldonado, H, Brodecki, T., & Hinds, P. Relational vs. group self-construal: Untangling the role of national culture in HRI. Presented (poster) at the 2008 Human-Robot Interaction Conference. Amsterdam, Holland.

Hinds, P. & Cramton, C. Situated “knowing who:” Why site visits matter in global work. Presented at the 2007 Academy of Management Meeting, Philadelphia, PA.

Cramton, C. & Hinds, P. Intercultural interaction in distributed teams: Salience of and adaptations to cultural differences. Presented at the 2007 Academy of Management Meeting, Philadelphia, PA

Hinds, P. & McGrath, C. Structures that work: Social structure, work structure, and performance in geographically distributed teams. Presented at the 2006 Conference on Computer Supported Cooperative Work (CSCW), Banff, Canada.

Kim, T. & Hinds, P. Who should I blame? The effects of autonomy and transparency on attributions in human-robot interaction. Presented at the 2006 IEEE International Symposium on Robot and Human Interactive Communication, Hertfordshire, England.

Stubbs, K. Hinds, P. & Wettergreen, D. Challenges to grounding in human-robot interaction: Sources of errors and miscommunications in remote exploration robotics. Presented at the First International Conference on Human-Robot Interaction.

Beyene, T., Hinds, P., & Cramton, C. Language Challenges in International Work: The Impact of Uneven Proficiency in the Lingua Franca. Presented at the 2005 Academy of Management Meeting: Honolulu.

Siino, R. & Hinds, P. Making sense of new technology as a lead-in to structuring: The case of an autonomous mobile robot. Presented at the 2004 Academy of Management Meeting: New Orleans.

Mortensen, M. & Hinds, P. Conflict, coordination problems, and shared understanding in distributed and collocated teams. Presented at the 2004 Academy of Management Meeting: New Orleans.

Dahlin, K., Weingart, L, & Hinds, P. Team diversity and information use. Presented at the 2003 Academy of Management Meeting: Seattle, WA

Cramton, C. & Hinds, P. Subgroup dynamics in internationally distributed teams: Ethnocentrism or cross-national learning? Presented at the 2003 Academy of Management Meeting: Seattle, WA.

Mortensen, M. & Hinds, P. Conflict and shared identify in geographically distributed teams.

Presented at the 2001 Academy of Management Meeting: Washington, D.C. Runner up:

Best Paper in Organizational Communication & Information System Division.

Hinds, P. & Bailey, D. Virtual team performance: Modeling the impact of temporal and geographic virtuality. Presented at the 2000 Academy of Management Meeting: Toronto. Winner: Best Paper in Organizational Communication & Information System Division.

Hinds, P. Perspective taking among distributed workers: The effect of distance on shared mental models of work. Presented at the 1999 Academy of Management Meeting: Chicago.

Hinds, P. Impressions of members in distributed work groups: The relative effects of geographical, informational, and functional distance. Presented at the 1999 Meeting of the Society of Industrial and Organizational Psychologists: Atlanta.

WORKING PAPERS

Hinds, P. & Cramton, C. Situated knowing who: Why site visits matter in global work. Revise & resubmit: Organization Science.

Cramton, C. & Hinds, P. Intercultural interaction in distributed teams: Salience of and adaptation to cultural differences.

Siino, R., Chung, J., & Hinds, P. Perceived control vs. likability in a human-robot collaborative task. Submitted to the 2008 Ro-Man Conference.

Beyene, T., Hinds, P., & Cramton, C. Walking through jelly: Language proficiency and distributed meaning making in internationally distributed work.

TECHNICAL REPORTS

Kiesler, S., Gant, D., & Hinds, P. (1994). The allure of wireless: Preliminary report on a trial of PCS telephony. Information Networking Institute TR 1994-2, Carnegie Mellon University.

Kiesler, S. & Hinds, P. (1993). Technology, information, and social behavior. The Knowledge Economy: The Nature of Information in the 21st Century. The Institute for Information Studies: p. 117-135.

INVITED TALKS

Nokia Research Center (2008)

IBM Research, Almaden Research Center (2008)

Keynote Address - International Symposium on Collaborative Technologies and Systems (2008)

PARC, Intelligent Systems Laboratory Futures Workshop (2008)

Symbolic Systems Program Forum, Stanford University (2008)

Sino European Usability Center, School of Computer Science & Technology, Dalian Maritime University (2007)

Department of Industrial Engineering, Tsinghua University (2007)

Guanghua School of Management, Peking University (2007)

Nanyang Business School, Nanyang Technological University (Singapore), Information Management Research Center (2007)

Kellogg School of Management, Northwestern University, Dispute Resolution Research Center (2006)

New York University, Information, Operations & Management Science, Stern School of Business (2006)

Keynote Address – IBM HCI Symposium (2005)

Carnegie Mellon University, Human Computer Interaction Institute (2005)

INSEAD – Seminar in Organizational Behavior (2004), Fontainebleau, France

IBM Faculty Summit – T.J. Watson Research Center (2004)

Dagstuhl Research Center for Computer Science – Perspectives Seminar: Empirical Theory and the Science of Software Engineering (2004)

University of Michigan, School of Information – Collaboratory for Research on Electronic Work (CREW) Seminar (2003)

Nokia, Research & Development Professionals Management Development Session (2001)

Massachusetts Institute of Technology; Sloan School of Management (2001)

Australian Graduate School of Business (2000)

University of California, Information & Computer Science (2000)

University of California Berkeley, Computer Science Department – Human Centered Computing Seminar (2000)

Stanford University, Computer Science Department – Seminar on People, Computers and Design (1999)

PROFESSIONAL SERVICE

Academic Advisory Group (Member): University of California Santa Cruz School of Management

General Conference Co-Chair – Human Computer Interaction Conference, 2010

Program Co-Chair – Human Computer Interaction Conference, 2009

Conference Co-Chair – Second International Workshop on Intercultural Collaboration, 2009

Co-Chair: CSCW 2008 Doctoral Consortium

Member - Human-Robot Interaction Steering Committee

Program Committee – Human Computer Interaction Conference, 2007 and 2008.

Editorial Review Board – Organization Science (appointed in 2002)

Editorial Review Board – Organizational Behavior and Human Decision Processes (appointed in 2007)

Division Chair: Organizational Communication & Information Systems, Academy of Management. (This position has a 5-year progression which placed me as Program Chair in 2005 and Division Chair in 2006-2007.)

Conference Co-Chair – ACM Conference on Computer Supported Cooperative Work (CSCW 2006)

Program Committee – ACM Symposium on Computer Human Interaction for Management of IT (CHIMIT '07)

Program Committee – ACM/IEEE Human-Robot Interaction Conference (2007)

Program Committee - IEEE International Symposium on Robot and Human Interactive Communication (RO-MAN ’06)

Special Issue Editor (co-editor): Kiesler, S. & Hinds, P. (2004). Special Issue on Human-Robot Interaction. Human-Computer Interaction, 19.

Program Committee (Panels Co-chair) – Conference on Computer Supported Cooperative Work (CSCW) 2004

Program Committee (Posters Co-chair) – International Conference on Supporting Group Work (SIGGROUP) 2005

Member-at-Large: Division of Organizational Communication & Information Systems, Academy of Management (2001-2003).

Participant: NSF Information Technology Research (ITR) Grantee Workshop (2004)

Participant: NSF Knowledge and Distributed Intelligence (KDI) Grantee Workshop (2002)

Participant: NSF workshop on Human Information Processing and Decision Making in Complex Information Systems (2001)

Governing Board (Stanford Representative): Human Computer Interaction Consortium (1999 – present)

Program Committee: International Conference on Information Systems (2000, 2002).

Program Committee: Communities and Technologies Conference (2003, 2004, 2005, 2007)

Participant: Computational and Social Systems Review Panel, NSF (1999).

Reviewer: Organization Science, Management Science, Academy of Management Review, Journal of Experimental Psychology: Applied, Organizational Behavior and Human Decision Processes, Management Information Systems Quarterly, Information Technology and Management, Journal of Applied Psychology, Information Systems Research, Media Psychology, Human Relations, Human Computer Interaction, IEEE Transactions on Systems, Man, & Cybernetics, Engineering Management Journal, Transactions on Computer-Human Interaction, IEEE Transactions on Robotics, National Science Foundation, Academy of Management, Conference on Computer Supported Cooperative Work, Human-Robot Interaction Conference, ACM SIGGROUP 1999, International Conference on Information Systems

SCHOOL & DEPARTMENT SERVICE

Faculty Director – China Internship and Exchange Program (2006 – present)

Chair – Management Science & Engineering (MS&E) Department Strategic Planning Committee (2006-2008)

Department Liaison – National University of Singapore (2005 – present)

Affiliated Faculty – Hasso Platner Institute of Design (2005 – present)

Master’s Admission Committee (2001-2005)

Wallenberg Hall Advisory Group (2004-2005)

Search Committee for Faculty Member in Information Science & Technology (2000-2002)

Faculty Associate – Stanford Learning Lab (1999-2001)

MS&E Committee on Undergraduate Studies (1999-2000)

PROFESSIONAL MEMBERSHIPS

American Psychological Association
Academy of Management
Human Computer Interaction Consortium
INFORMS

TEACHING EXPERIENCE

Global Work (undergraduate)
Understanding Design within a Cultural Context (undergraduate)
Organizational Behavior: Theory & Management (undergraduate)
Contextual & Organizational Issues in Human Computer Interaction (graduate)
Tools for Experience Design (graduate)
Cross-cultural Design (graduate)
Remote and Distributed Work (Ph.D.)
Groups and Teams in Organizations (Ph.D.)
Behavioral Issues in Computer Supported Cooperative Work (Ph.D.)

Executive Education – Advanced Project Management Program, Strategic Decision & Risk Management Program, American Electronics Association (AeA) Executive Institute

PH.D. STUDENT ADVISEES

Mark Mortensen, Assistant Professor, McGill University, Graduated 2003
Winner: William H. Newman Award for best paper from a dissertation, Academy of Management, 2004

Cheng-Suang Heng, Assistant Professor, National University of Singapore, Graduated 2004

Tsedal Beyene, Assistant Professor, Harvard Business School, Graduated 2007

Aditya Johri, Assistant Professor, Virginia Tech, Graduated 2007

Rosanne Siino, Post-doctoral fellow, Stanford University, Graduated 2007

Carol (Jia) Xu, current

Lei Liu, current

GRANTS

2007 – 2012. Office of Naval Research, MURI (PI), $235,000

2007. Faculty renewal grant, Stanford School of Engineering, $37,800

2006-2009. National Science Foundation (HSD) Grant, $247,595

2004-2005 MediaX Award (PI), $40,000

2003-2006. Boeing Research Grant (PI), $250,000.

2001-2006. National Science Foundation (ITR) Grant (co-PI), $3,200,000. ($833K for my subcontract)

2002-2005. National Science Foundation (ITR) Grant (PI). $205,000.

2002-2005. Bechtel Initiative on Global Growth and Change. $250,000

2001–2002. Center for Integrated Facility Engineering (CIFE) Seed Research Project Award with Renate Fruchter, $50,205.

1999-2002. National Science Foundation (KDI) Grant (co-PI), $1,300,000 ($433K for my subcontract)

1999-2001. Center for Innovation in Product Development (gift), $105,000.