Transitional Volatility in Web Navigation
Usability Metrics and User Behavior
Symbolic Systems Program
Master of Science Degree Thesis
June, 2002
Adviser: Terry Winograd
© 2002
Citation: Danielson, D.R. (2002).
Transitional Volatility in Web Navigation: Usability Metrics and User Behavior.
M.S. Thesis, Symbolic Systems Program,
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Chapter Overview and (detailed) Table of
Contents
Chapter 1: Introduction
PART I: A FRAMEWORK
FOR WITHIN-SITE WEB NAVIGATION
Chapter 2: Hyperlink
Chapter 3: Navigational Mechanism
Chapter 4: Navigational Scheme
Chapter 5: Page
Chapter 6: Site
Chapter 7: Task
Chapter 8: User
Chapter 9: Transition
PART II: MEASURING AND
ASSESSING THE INTERACTION
Chapter 10: Click-Stream Analysis
Chapter 11: Disorientation
Chapter 12: Mental Models
Chapter 13: Volatility
PART III: A STUDY OF
TRANSITIONAL VOLATILITY
Chapter 14: Hypotheses
Chapter 15: Experiment
Chapter 16: Results
Chapter 17: Discussion
Chapter 18: Conclusions
APPENDICES,
REFERENCES, AND ACKNOWLEDGMENTS
Appendix A: Background and
Instructions
Appendix B: Questionnaire Instructions
Appendix C: Navigation Questionnaire
C.1 Part I
C.2 Part II
C.3 Part III
C.4 Part IV
C.5 Part V
Appendix D: Tasks