How to Order Cellular Services
Personal Cell Phone Usage: Complying with IRS Requirements
Per Administrative Guide Memo 81.3, "Provision of Mobile Equipment and Related Services," employees and their managers are required to complete the Mobile Equipment & Services Agreement [DOC] to both document the business purpose and to authorize payroll deduction when personal cell phone usage is estimated to exceed 15%.
If you estimate your personal cell phone use will exceed 15% of total use, as indicated on the agreement, the University will withhold $10 per month from your paycheck. Deductions will be made on the first paycheck of the month (the 7th), covering the prior month.
Please work with your Department Contact (or whoever ordered your cell phone) to ensure that the Mobile Equipment & Services Agreement form has been completed and is on file in your department.
Department Contacts: Please go to the OrderIT web page and enter a change order for each of your existing cell phone orders. By checking the Yes or No box for Payroll Deduction in the Services Selection area, you confirm that the Mobile Equipment & Services Agreement form has been completed and indicate whether payroll deduction is needed.
All cellular services must be ordered through the Department Contact using the OrderIT web site. Cellular services come in many flavors. You may be requesting:
- a new service with a new phone number
- a change in service or features
- the porting of a service from another carrier
- transfer of liability from a personal account to Stanford's corporate account
On this page we will explain the ordering process for each of these requests.
Note: It is important that you wait for a new employee to arrive on campus before you order cellular services. They may wish to port or transfer their existing cell phone number to Stanford's corporate service.
To order a new cell phone with a new phone number:
- In OrderIT, select your subscriber and select Add Service to Subscriber for new service.
- Indicate that you have a completed Mobile Equipment & Services Agreement [DOC] on file for the user requesting the cell phone, by checking the Yes or No box for Payroll Deduction in the Services Selection area.
To change service plans or add features:
- Call 5-HELP, press option 4. 5-HELP is staffed Monday through Friday, 8am–5pm.
Request to port a service from another carrier to the Stanford Corporate Plan:
(Porting is moving from one service provider to another.)
- Before you begin:
- Make sure the subscriber is present when you place the order, as s/he will have to phone the carrier at the same time to release liability to Stanford.
- S/he will also need to provide you the carrier name, billing address, account number, and pin code or password on the account.
- Ensure that the subscriber is not currently on a family share plan. If this is the case, s/he will need to set up another plan for family members directly with the current provider before you port the account.
- Ensure that the subscriber account is current, with no past-due charges.
- In OrderIT, select your subscriber.
- Select Add Service to Subscriber for new service.
- Select the Service Selection Port Service from another carrier.
- In the Comments field, provide the information you collected for step 1: carrier name, billing address, account number, and user pin code or password for the account.
Request to transfer liability from a personal account with the same carrier to the Stanford Corporate plan:
(AT&T personal to AT&T Stanford Plan, Sprint personal to Sprint Stanford Plan)
- Before you begin:
- Make sure the subscriber is present when you place the order, as s/he will have to phone the carrier at the same time to release liability to Stanford.
- Ensure that the subscriber is not currently on a family share plan. If this is the case, s/he will need to set up another plan for family members directly with the current provider before you transfer liability.
- Ensure that the subscriber's account is current, with no past-due charges.
- In OrderIT, select your subscriber and click Add Service to Subscriber for new service.
- Select the Service Selection Transfer Liability from Personal Account.
- Provide in the Comments field verifications that the user has contacted the carrier to release liability to Stanford.
Ordering New Service on the OrderIT Web Site:
- Log in to OrderIT.
- Click Menu Order Services.
- From the Order Service tab, search by Subscriber and select your subscriber.
- Click the Work Order link Add Service to Subscriber.
The Add Service to Subscriber work order form will open. - Select Cellular from the Service Type pulldown list.
- Leave the Jack field blank.
- Fill in the Additional Service Information fields—these are required.
To be sure you receive your equipment, you must provide a correct shipping address. (This is an area where we've had problems in the past.) Zip code must be accurate. If you are on Welch Road, Quarry Road, or off campus, please check with your postal carrier for the correct city and zip (or look it up online). If you are on campus or with the Hospital, please include building name, room number, street address, city, state, and zip. The zip code for Stanford, CA is 94305. - Select the MRC and OCC billing information.
- Save your request to your cart.
- Click the CART tab.
- Select the order and checkout.
