Stanford—AT&T Wireless Cellular Phone Services for Business Use
How to Order a Business Phone
Stanford University has selected AT&T Wireless as Stanford's contracted cellular provider. Ordering or upgrading your business phone is a two-step process. (If you want to order a phone for personal use, see the personal use page.)
Changes to Stanford Cellular Order Processing
IT Services has contracted with Movero Technology, a mobile device management company, to manage cellular equipment requests. Once your order is placed in OrderIT, Movero will process the request to ensure fast delivery of new equipment. Movero will help with service activation when phone is received, with SIM cards, and with resolution of other equipment issues. This process requires no change on your part, and you shouldn't notice anything different except quicker turnaround and improved service delivery.
1. Choose your phone and plan.
AT&T Phones:
- Nokia 2610
- Nokia 6085
- Samsung A437
- Motorazr V3XX - Platinum
- Palm Treo 750
- Palm Centro
- Blackberry 8820
- BlackBerry Curve 8310
- AT&T Tilt 8925
These standard models are ordered directly from AT&T and can be shipped in most cases within one to three business days. (If you're upgrading with an existing number, the delivery may take longer.) You still have the option to choose other models, but only the models listed above are guaranteed faster delivery and a greater level of support.
Note: We do not honor the daily specials offered by AT&T.
AT&T AirCards
AT&T Plans:
- Voice Plans
- Data plans for BlackBerry devices only
- Data plans for all other PDA devices
- Text Messaging Plans:
- Messaging 200 - $5.00
- Messaging 1500 - $15.00
- Messaging Unlimited - $20.00
- International Plans:
- AT&T World Traveler $5.99
- AT&T Enhanced International Dialing (discounted LD) $3.99
2. Give your selected phone and plan information to your Department Contact, who will submit your order via the OrderIT site.
Work with your Department Contact to order new and to upgrade cell equipment via OrderIT. Orders for new phone numbers are delivered within three business days. Orders for upgrades (new device, same phone number) are placed with the carrier, so delivery times vary; allow for at least two weeks.
Note: When porting a number from a carrier other than AT&T you will be asked for the billing address and account number.
Getting Help
You can get help for cell equipment problems and other support either by calling 5-HELP or by submitting a HelpSU request online.
5-HELP
Call 5-HELP at (650) 725-4357 and press 4 for cell phone questions and support.
Staff are available Monday through Friday from 5:00 a.m. to 5:00 p.m. A support representative will be happy to walk you through any problems you're experiencing or to assist you with changing call plans (e.g., adding international coverage, text messaging, data plans).
HelpSU
Submit a HelpSU request with your contact information using Request Category: Billable Services and Request Type: Cellular/Cell Phone.
The Stanford IT Services Cell Support team and Movero staff are committed to responding to issues within 24 hours.
Lost or Stolen Phones
To report a lost or stolen phone, call 5-HELP and press 4. Service will be suspended for up to 30 days to allow for a replacement phone to be ordered and received. Your Department Contact will need to order a new phone for you.
Returning Equipment
You can return a phone purchased within the last 30 days. Call 5-HELP and press 4. Through the warranty exchange agreement, you can replace damaged or defective devices through the carrier.
