VoIP Rates and Ordering Information
| Services Billed Monthly | |||||||||||||||||||||||||||||||||||||||||||||
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| VoIP Telephone Service monthly service for a Nortel IP Phone with one unique number; includes maintenance for the phone, on-campus dialing, and features listed below. Does not include Off Campus Dialing & Domestic Long Distance or Voice Mail. $27.50 |
per month | ||||||||||||||||||||||||||||||||||||||||||||
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| Net-to-Jack Discount (for a VoIP subscription where ITSS is providing any flavor of Net-to-Jack service) |
-$2.50 per month |
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| Each Additional Number (numbers are billed on only one set) |
$1.75 per month |
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| Services that cost extra: Off Campus Dialing & Domestic Long Distance, Voice Mail, and the Off Facility Forwarding feature. |
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| Installations and Conversions | |
|---|---|
| VoIP New Install a new phone line where no standard phone service currently exists, when installed in a Net-to-Jack served building |
$155.00 one-time |
| Standard Phone Service to VoIP Service when installed where Net-to-Jack already exists |
$90.00 one-time |
| Add or Remove Optional System Feature(s) (changing system features after initial installation) |
$25.00 per phone |
| Equipment | |
|---|---|
| Nortel IP Phone 2001 | $186.00 one-time |
| Nortel IP Phone 2002 | $322.00 one-time |
| Nortel IP Phone 2004 | $406.00 one-time |
| Nortel IP Phone Key Expansion Module (KEM) | $238.00 one-time |
Note: VoIP service is not available for fax machines, modems, wall phones, or conference phones.
Notes About Rates and Conversion Costs
The cost of a VoIP conversion depends on the number of phone lines involved and, accordingly, the number of VoIP telephone sets being purchased. Please call 5-HELP for more information about VoIP conversions.
The following items may also affect the cost of conversion:
- There may be costs associated with upgrading building(s) to Net-to-Jack service.
- There may be infrastructure costs associated with "building out the closet" (that is, expanding the dedicated network wiring space) if the current space is limited.
- In some cases, VoIP telephone sets may require special reconfiguration, for an additional charge, to accommodate "multiple-appearance-numbers" (lines that appear on more than one phone).
Getting Started: The VoIP Request Process
To begin the process of converting your department's phones to VoIP, submit a HelpSU request for consultation. By the end of the next business day, a consultant from the ITSS Marketing Services will contact you to discuss and confirm your authorization to start the ordering process.
After that initial contact, an assigned ITSS service consultant will work with you to review and inventory potential voice lines that will need to be converted. This service consultant will continue to be your point-of-contact as a team of ITSS managers, consultants, and technicians work up a comprehensive report/proposal for you that includes audits, findings, costs, and timelines tailored to your department's particular needs. The service consultant will deliver the report/proposal within 30 days of your initial consultation. At this point, the service consultant will obtain a department account number and begin scheduling your VoIP implementation.
