University Instructions
Includes School of Medicine Early Adopters
Getting started
Message waiting light on but no messages?
You may have messages on the legacy system. To check, dial 3-2000.
Before you can use any of the procedures described here, you must initialize your mailbox. If you have questions about the details of your particular voice mail installation, consult your Department IT Contact.
Standard parameters for voice mailboxes (e.g., when calls are forwarded, the number of messages you can store, etc.) are described on the Mailbox Types page.
What's new and different
The new system introduces some changes and enhancements. The number you dial to check your messages has changed. When prompted, you'll need to use your full ten-digit phone number. And, a number of keys are different in the new system.
See the What's New and Different? page for more information about these and other changes. Check out the New Features section for a list of enhancements.
Key Tips
Key Tip
Extended absence greeting:
- 4
- 6
- 1
Throughout the voice messaging instruction pages you'll find shortcuts for common tasks, labeled Key Tip. You can use these key sequences after you have logged in to the voicemail system to quickly reach a sub-menu without listening to each system prompt. In the example above, pressing 4 (Personal Options) 6 (Other Greetings) 1 (Extended Absence Greeting) in sequence takes you directly to the Extended Absence recording function.
Instructions for phone interface
If you don't find what you're looking for in the links below, please refer to the System Menu (quick-guide diagram) or the Schematic [PDF], which give more details on telephone functions.
- How to initialize your mailbox
- Connect to your mailbox
- Check for messages
- Review and manage your messages
- Change your password
- Manage your greetings
- Personal distribution list
- Request additional features: fax, email, numeric paging
- Change your default media player
- Configure message waiting notification
- Manage a Listen-Only mailbox
- Transfer a call to a specific mailbox
Instructions for portal interface
The portal (web-based) interface contains many functions, accessed by menus and sub-menus. If you are looking for a function you don't see in the links below, see Portal Contents for a listing of portal functions in outline form.
- Connect to your mailbox
- Set up voice message forwarding to email
- Review and manage your message preferences
- Check for messages
- Review and manage your messages
- Reply to a message (use phone)
- Review folders
- Empty trash (delete old messages)
- Change your password
- Manage your greetings
- Manage your contacts and personal distribution lists
- Enable Find-me/Follow-me
- Set up and manage Find-me/Follow-me
- Change your default media player
- Configure paging setup (MWN for numeric pager)
- Configure message waiting notification (MWN for phone and email)
- Access a deleted message
- Additional features
