Enhanced Call Processing Application (ECP)
Introduction
ECP allows your department's callers to dial one number and receive a menu with programmable options.Your Department IT Contact—with the assistance and implementation by an IT Services/Project Consultant—can specify what destinations the options represent.
The Enhanced Call Processing Application option is available to University, Hospital, and Clinic departments, or to individual faculty and staff.
Benefits
ECP can help in situations where you need to
- streamline a high volume of redundant calls
- maximize low departmental resources
- handle a high amount of calls that need to be transferred.
The ECP menu allows you to have nine options. If you require more than nine, you can have a sub-menu. This service is designed and implemented by IT Services/Project Consultants.
Rates
| INSTALLATION | |
|---|---|
| New installation one-time fee | $170.00 |
| Install options on menu requiring a new mailbox (per mailbox) | $30.00 |
| When Department is needing to update an existing menu, a call to 5-HELP (5-4357) to generate a new referral for assistance must be made. There is a one-time fee when menu requires updating and or re-routing. | $85.00 |
| MONTHLY RATES | |
| Monthly ECP fee: Includes 200 free minutes of usage (client calling in and choosing option); if over free allotted time- .08 cents per minute. | $40.00 |
| Monthly voice mail box for options | $6.95 |
How Do I Order?
Have your authorized Department IT Contact call 5-HELP (5-4357) and request a referral for an IT Services/Project Consultant to assist in the design of an Enhanced Call Processing Application.
Timeline: 2 to 3 weeks from the time all decisions have been agreed upon with routing design.
