internalDisconnecting In-room Service Packages
(Cable TV & PBN Services)
On this page:
Visit the following web sites to disconnect your service:
- To disconnect cable TV and/or PBN Services, go to Axess (http://axess.stanford.edu). Look under "My IT Services" and click on the My IT Services button. Important: Make sure you "checkout your cart" to finalize the disconnect request.
- To disconnect your in-room network connection, go to http://rescomp.stanford.edu.
Please review the instructions below for disconnecting optional subscription services when you leave campus at the end of the academic year. These services include cable TV and personal billable calls (PBN).
Undergraduate Students
If you have subscribed to any optional billable services provided by IT Services—cable TV and PBN—you are responsible for their disconnection if you leave before the end of the academic year. (Note: Stanford provides each on-campus residence with a basic telephone, and there's no need to worry about disconnecting this basic service.) Please see the table below for how to disconnect your services.
A note about PBN: Your Personal Billing Number (PBN), for international long distance and other billable calls such as directory assistance, remains active for your entire stay at Stanford. If you will be returning to Stanford, you should not disconnect your PBN service. If you are leaving the University, see the information below.)
Undergraduate Students
| Cable TV Service | In-Room Network Connection | |
|---|---|---|
| Leaving for summer | Shutoff of these services is automatic, on the Monday after graduation (Monday, June 15, 2009). IT Services prorates monthly charges based on the disconnect date.
Want to disconnect before June 15? It's the responsibility of the subscriber to place an order in Axess to disconnect services. Digital cable subscribers: you must return your digital cable box or you will be charged up to $500 (depending on the model) for the unreturned box. Return your cable box at one of the following locations:
|
Students in undergraduate residences are automatically disconnected in mid-June, so you need not discontinue your service if you are leaving at the end of Spring Quarter. |
| Moving to new room | Disconnect your old telephone and/or cable TV service and activate new service in your new location. Important: Be sure to verify that your current service is disconnected. (See below for how to do this.) | Disconnect your old room's in-room network connection at the ResComp computing web site at http://rescomp.stanford.edu and place an order for new service after you receive your new room key. |
Graduate Students
If you have subscribed to any optional billable services provided by IT Services—cable TV and/or PBN Service—you are responsible for their disconnection at the end of the academic year. (Note: Stanford provides each on-campus residence with a basic telephone, and there's no need to worry about disconnecting this basic service.) Please see the table below for how to disconnect your services.
A note about PBN: Your Personal Billing Number (PBN), for international long distance and other billable calls such as directory assistance, remains active for your entire stay at Stanford. If you plan to return to Stanford, you should not disconnect your PBN service. If you are leaving the University, see the information below.)
Graduate Students
| Cable TV Service | In-Room Network Connection | |
|---|---|---|
| Leaving for summer | Important: If you subscribe to additional telephone service or cable TV service and will be leaving campus, whether for the summer or permanently, you must disconnect your service. IT Services will NOT automatically disconnect graduate student cable TV service.
Digital cable subscribers: you must return your digital cable box or you will be charged up to $500 (depending on the model) for the unreturned box. Return your cable box at one of the following locations:
|
Right before you are done with it (or soon after), disconnect your in-room network connection at the Residential Computing web site at http://rescomp.stanford.edu. |
| Remaining in room | You do not need to contact IT Services. Your cable TV service will remain active. | You do not need to contact Residential Computing. Your in-room network connection will remain active. |
| Moving to new room | Disconnect your cable TV service and activate new service in your new location. Important: Be sure to verify that your current service is disconnected. (See below for how to do this.) | Right before you move, update the registration for your in-room network connection at the Residential Computing web site at http://rescomp.stanford.edu. |
Graduation Candidates
If you are a graduation candidate (whether undergraduate or graduate), in addition to the instructions above, you should also disconnect your PBN. Please also see leaving.stanford.edu for helpful information on closing your email and SUNet accounts.
