Note About Set Maintenance
The maintenance of equipment required to provide telephone service from the Stanford SL-100 telephone system to the jack outlet is included in the monthly Service Level charge. Telephone set maintenance is the department’s responsibility. IT Services can provide maintenance for some supported telephone sets. Departments may elect to pay the listed per-set rate for maintenance from IT Services. These rates cover any time and materials for required telephone set repairs occurring during standard business hours.

Telephone sets for which IT Services offers maintenance can be placed on the Set Maintenance Plan for no charge at the time of original installation/activation. Telephone sets already in service or purchased from another source (and for which IT Services offers maintenance) may be placed on the maintenance plan only after an IT Services inspection.