Activation Fees & Monthly Charges
On This Page : Standard Phones & Features | Standard Voice Mail & Features | Cell Phones | Pocket Phones | Specialized Line Services | Specialized Voice Mail | Automated Call Distribution (ACD) | Links to Other Rates Pages
Standard Phone Service and Optional Features
| Activation | Monthly | |
|---|---|---|
LINE SERVICE FOR DESK PHONES AND WALL PHONES (Equipment must be purchased from, or inspected & approved by, IT Services.) |
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| Unlimited Local/Domestic Long Distance (including Hawaii, Puerto Rico, & Virgin Islands) |
no charge | $13.50 |
| Service Level A: Basic Feature Package | $155.00 | $23.95 |
| Service Level B: Standard Feature Package | $155.00 | $28.95 |
| Service Level C: Enhanced Feature Package | $155.00 | $30.95 |
| Service Level D: Multiple Line Feature Package | $155.00 | $37.95 |
OPTIONAL MAINTENANCE PLANS FOR TELEPHONE SETS |
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| Read Me (important information about set maintenance) | ||
| ITT Single-line Sets ITT Basic Desk — ITT Basic Wall — ITT Plus Wall (maintenance not available for TMX, ATC, or Premier) |
no charge with phone activation | $0.50 |
| Meridian E.T. or E.T. with Display | no charge with phone activation | $3.25 |
| Meridian E.T. or E.T. Display Speakerphone | no charge with phone activation | $4.25 |
| ACD Meridian 5216 E.T. Set used for ACD call management applications. |
no charge with phone activation | $4.25 |
| Add-on Modules for Multi-line Sets 18, 22, or 36 button add-on for Meridian or Classic E.T. |
no charge with add-on installation | $1.00 |
| IT Services Inspection of Supported Telephone required to qualify set for IT Services maintenance |
$15.00 | n/a |
OPTIONAL SYSTEM FEATURES |
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| Caller ID info & instructions |
$25.00 | $4.95 (single line) no charge (multiple line) |
| Call Forward Alert (CFA) info & instructions |
$25.00 | no charge |
| Call Join info & instructions |
$25.00 | no charge |
| Calling Name Display info & instructions |
$25.00 | no charge |
| Conference Six info & instructions |
$25.00 | no charge |
| Custom Announcement on Hold + $10 per set per month to add Music on Hold info & instructions |
$70.00 per set |
$35.00 per announcement |
| Music on Hold info & instructions |
$25.00 add to set (waived if included with set activation) |
$10.00 |
| Music on Transfer info & instructions |
$25.00 add to set (waived if included with set activation) |
$10.00 |
| Bundle: Music on Hold & Music on Transfer info & instructions |
$25.00 add to set (waived if included with set activation) |
$15.00 |
| Off Facility Forwarding (OFF) info & instructions |
$25.00 | $3.50 |
| Simultaneous Ring info & instructions |
$25.00 | no charge |
FEATURE AND SET CHANGES |
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| Feature Change: Primary Set any feature or service level change |
$25.00 | n/a |
| Feature Change: Secondary Set(s) applies to each phone affected by Primary Set change |
$25.00 | n/a |
| Set Change: Field Work Required upgrading/downgrading between multi-line & single-line (doesn't include feature or service level change fee) |
$90.00 | n/a |
| Multi-line Set Model Change: No Field Work if same jack & no feature/detail changes |
$25.00 | n/a |
MOVES, SUSPENSIONS, AND DISCONNECTS |
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| Move Line Service | $90.00 | n/a |
| Combination Move Line Service & Set Change | $155.00 | n/a |
| Suspended Service Line (reduced service on a telephone line allowing only emergency dialing during a period when the full feature package is not needed) |
$155.00 (new line) $25.00 (convert existing line) |
$21.50 |
| Service Disconnect: No Referral | no charge | n/a |
| Disconnect Referral: to Different Number (system transfers callers to a different line or a voice mailbox) |
$25.00 | $10.00 |
| Disconnect Referral: to Voice Mailbox (system transfers callers to a voice mailbox) |
$25.00 | $16.50 ($10.00 plus $6.50 for mailbox) |
Standard Voice Mail and Features
| Activation | Monthly | |
|---|---|---|
PERSONAL MAILBOXES (Note: Telephone Line Service Level B, C, or D is required for voice mail service.) |
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| Standard Voice Mailbox receives messages for one telephone number |
$30.00 | $6.95 |
| Standard Voice Mailbox w/ Associated Transfer Mailboxes can receive messages for multiple telephone numbers via any number of “transfer” mailboxes |
$30.00 | $9.00 |
| Expanded Voice Mailbox (Hospital/Medical Center only, 3-1111) a single mailbox with “expanded” stored message capacity that can receive messages for one telephone number or for multiple telephone numbers via any number of “transfer” mailboxes or out-call notification to a pager, or return for assistance to a local off-campus number |
$30.00 | $15.00 |
| Change Mailbox Type (Hospital/Medical Center only, 3-1111) upgrade or downgrade a voice mailbox |
$25.00 | n/a |
| Listen Only Mailbox See Specialized Voice Mail Services |
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MESSAGE WAITING INDICATORS (MW) |
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| Single-line Sets: Stutter Dial Tone at same time as activation of associated line/mailbox |
no charge | no charge |
| Single-line Sets: Flashing Light at any time, including upgrading from stutter tone |
$90 | no charge |
| Multi-line Sets: Diamond LCD Indicator at same time as activation of associated line/mailbox |
no charge | no charge |
| Multi-line Sets: Diamond LCD Indicator at any time other than activation of associated line/mailbox |
$25 | no charge |
CALL FORWARD BUSY (CFB) & CALL FORWARD NO ANSWER (CFNA) |
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| Assign Target Mailbox at same time as activation of associated line/mailbox |
no charge | no charge |
| Change Target Mailbox at any time other than activation of associated line/mailbox |
$25 per set | no charge |
| Remove Target Mailbox upon deletion of a voice mailbox |
no charge | no charge |
Cellular Phone Service (Stanford — AT&T Wireless)
| Activation | Monthly | |
|---|---|---|
SERVICES FOR FACULTY & STAFF USE |
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| Available Equipment, Calling Plans, Monthly Charges, and Current Promotions | see cellular service page | |
Pocket Phone Service
| Activation | Monthly | |
|---|---|---|
LINE SERVICE FOR POCKET TELEPHONES (Available to departments of Stanford Hospitals and Medical School) |
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| Multiple Appearance Directory Number (MADN) | $155.00 | $45.00 |
| Bridged Extension | $155.00 | $38.00 |
| Unique Telephone Number | $155.00 | $57.00 |
Specialized Line Services
| Activation | Monthly | |
|---|---|---|
BRIDGED EXTENSION OFFERING |
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| Service Level A | $155.00 (first line) + $90 per additional jack outlet | $23.50 |
| Service Level B | $155.00 (first line) + $90 per additional jack outlet | $28.95 |
| Service Level C | $155.00 (first line) + $90 per additional jack outlet | $30.95 |
| Bridged Extension new service recommendation is one to five extensions per phone number |
see applicable rates above | $8.00 per extension |
| Conversion of Existing Single-line A, B, or C Service to Bridged Extension | $90 per set | see applicable rates above |
KEY SYSTEM (KSU) |
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| Trunk Line (connects Key System to Stanford Switch) |
Call 5-HELP for estimate | $24.95 |
| Off-campus Dialing (each line from the KSU, not including the KSU itself) |
no charge | $13.50 |
| Optional IT Services Line Maintenance | no charge | $1.00 |
OFF-CAMPUS SERVICES |
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| OPX AT&T service providing one Stanford telephone line to an off-campus location; Stanford installation and monthly rates not included |
$555.00 or more | $46.40 or more |
| T-1 AT&T service providing multiple Stanford telephone lines to an off-campus location; Stanford feature package not included |
$155.00 per line | $30.00 per line |
| REMOTE Network Remote Exchange; Stanford installation and monthly rates not included |
$7.00 or more per line |
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OTHER LINE SERVICES |
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| New Jack Outlet (wall plate and wiring) |
time and materials rate | n/a |
| Ring Down Phone (automatically dials one specified location whenever the receiver is lifted) |
$155.00 (new line) $25.00 (convert existing line) |
$15.00 |
| Chime (equipment priced separately) |
$155.00 | no charge |
| Conference/Media/Event Offering (30 days or less) |
$101.00 flat fee | |
| Construction Offering (drop and station wiring; standard monthly options) |
time and materials rate | per requested service level |
Specialized Voice Mail Services
| Activation | Monthly | |
|---|---|---|
SPECIALIZED MAILBOXES AND APPLICATIONS (Note: Telephone Line Service Level B, C, or D is required for voice mail service.) |
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| Voice Processing Mailbox (Enhanced Call Processing) | $30.00 plus $170 application development |
$40.00 plus $0.08 per minute for usage over 200 minutes |
| Change to Voice Processing (ECP) Application flat fee: does not include any mailbox activation charges |
$85.00 per occurence | n/a |
| Listen Only (Information Only) Mailbox used for specialized applications (e.g. ACD, ECP) |
$30.00 per occurence | $6.95 |
RETURN FOR ASSISTANCE (RFA) (example: press "0" to speak with a receptionist) Note: If you have access to the web portal, you can make these changes yourself. |
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| Initial Target Assignment adding the target for any mailbox at the same time as the installation of the mailbox |
no charge | no charge |
| Change Existing Target at any time |
$25 per mailbox | no charge for on-campus number $15 expanded voice mailbox for local off-campus number |
OUT-CALL NOTIFICATION TO PAGER (OCNP) (system sends page when message is received in mailbox) |
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| Initial Target Assignment at same time as activation of associated line/mailbox |
no charge | no charge |
| Change Existing Target at any time other than activation of associated line/mailbox |
$25 per mailbox | no charge |
Automated Call Distribution
| Activation | Monthly | |
|---|---|---|
CUSTOM-DESIGNED ACD APPLICATIONS (Note: Standard timeline for building an ACD application is 2-3 months.) |
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| Design, Activation, and Monthly Charges | see ACD service page | |
Links to Other Rates Pages
Last modified Thursday, 22-Oct-2009 02:07:21 PM
