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• High Performance

Tier 1—High Performance

Designed for highly-transactional production databases and Enterprise Resource Planning systems, this tier constitutes the most reliable, flexible, and expensive storage platform offered by our storage vendors. Hardware in this category is highly redundant, and therefore more complex to administer. The reliability of high-end storage is due to built-in advanced fault tolerance and faster, more reliable fibre-channel drives. High-performance storage is typically used for high-transaction environments such as online transaction databases.

Note: Tier 1 storage does not include backup service. Backup and storage are two separate services; backup service is by subscription. The storage team works with clients to customize backups to the needs of their applications.

Service Levels

All storage systems are monitored 24x7 for performance and component failures. Storage systems personnel are alerted to failures and will respond to alerts.

The window for scheduled maintenance is on Sunday between 12–6 PM. Scheduled maintenance, required for reconfiguration of the storage arrays, is performed about two or three times a year. Hardware is refreshed regularly on a rotational basis at the end of the warranty cycle or about once every three years. Change Management requests will be submitted for any scheduled maintenance.

All support requests should be submitted via HelpSU under the Category: Billable Services and the Type: Storage Administration. Tickets are assigned and responded to per SLA escalation guidelines.

Rates

For current storage rates, please see the Computing Services Rates web page.

How to Order

Requests to change an existing storage profile by adding, modifying, or deleting storage must be submitted by the client as an IT Services service order via orderit.stanford.edu, or by calling 5-HELP (option 2).

For More Information...

For additional information about high-performance storage, please send an email to su-storage@lists.stanford.edu.