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• Trouble Reporting, Customer Assistance, and Billing Issues

Trouble Reporting, Customer Assistance, and Billing Issues

Telephones, Voice Mail, Cable TV, and Internet Connections

Phone (650) 725-HELP (4357)

The Stanford IT Help Desk and Systems Control Center are staffed Monday through Friday, 8 to 5. After hours and holiday trouble calls are answered around the clock by Stanford Operators, who refer system-wide problems (problems simultaneously affecting several customers)immediately to on-call repair technicians; individual user problems are referred to and addressed by the Systems Control Center at the start of the next business day.

Stanford Operator

Phone (650) 723-2300. . . or 0 from a Stanford telephone.

Operators are available 24 hours-a-day, 7 days-a-week.