OrderIT Training

Next OrderIT Training:

These classes will be held in the Acacia Conference Room (Acacia 105):

• Thu, Dec 9, 8:30 a.m.–12:00 noon
• Thu, Jan 20, 8:30 a.m.–12:00 noon
• Tue, Feb 22, 1:00 p.m.–4:30 p.m.
• Thu, Mar 24, 8:30 a.m.–12:00 noon

Register online at axess.stanford.edu. Select the Training tab, search the Catalog, and enter the Course Title Order IT. If you are a new Department Contact, you should attend this class.

Need One-on-One Attention?

The IT Service Desk has open office hours every Tuesday morning from 8–10. Come in and bring your questions! A representative from the Service Desk will be available to meet with you in person.

The office is at 215 Panama Street (corner of Panama and West Campus Drive), in Acacia.

Meet Your OrderIT Staff

Leah Sze

How would you describe your current job responsibilities?

As an Order Processor with IT Services, I process work orders in Pinnacle for Stanford’s telephone service add, move, and change requests. I work closely with the Installation and Maintenance Technicians, Facilities Engineers, Service Consultants, and IT Customers.

Which aspects of your job do you enjoy the most?

Helping someone solve a problem makes my day. Recently, I have been learning how to program the new VoIP phones. The everyday challenge of my job provides a wonderful learning experience; there isn’t a boring day on the job.

What did you do before you came to Stanford?

When I first moved to the Bay Area in the early 90’s I worked for a couple of banks. Then I worked with several different telephone companies. I was a communications technician with AT&T for seven years. I also worked with Verizon and Sprint before I came to Stanford.

What do you like to do when you’re not at work?

I like listening to music, travel, and photography. On Fridays, when I am not on campus, I have a community volunteer job.

What is your favorite movie, book, song?

I like a variety of music, but my favorite is The Four Seasons by Vivaldi.

Favorite little pocket book: On Success

IT Services Plans for Winter Closure

Stanford has decided to suspend operations, where feasible, during the 2010/11 winter holiday season. In support of this decision, IT Services will be closed from end of day Friday, December 17, 2010 through Sunday, January 2, 2011. We will resume normal business operations on Monday, January 3, 2011 at 8 a.m. For more information about Winter Closure, refer to: itwinterclosure.stanford.edu.

What does this mean?

Support for Hospitals and Clinics: Services to the hospitals and clinics will continue as normal during this time. Staff will be on hand to provide support.

Support for University Departments: The majority of IT Services offices will be closed. A small number of staff will be on hand to support university offices that must remain open. These staff members will provide operator services, monitor and support critical applications, process high-priority service orders, and provide priority response to urgent HelpSU requests. Please note: you may experience longer-than-normal response times during this period.

Service order processing cutoff dates for orders needed prior to Winter Closure

University Departments: Voice orders for university departments that are received by Wednesday, December 8, 2010 will be completed on or before Friday, December 17. Orders received after December 8, 2010 will be scheduled to be completed on or after Monday, January 3, 2011.

Hospitals, Clinics, and Residences: Staff will be on hand to provide services to the hospitals and clinics. There are no service order processing deadlines.

Note: The Order Management Office will be closed on December 23, 24, and 31.

To place orders for service, please use our OrderIT web portal. If the work must be completed prior to Winter Closure, please make sure you submit service order requests no later than December 8, 2010.

Cell support office hours

The cell support office will be open Monday, December 20 through Wednesday, December 22 and Monday, December 27 through Thursday December 30, from 8 a.m. to noon and 1 to 5 p.m. The office will be closed on December 23, 24, and 31. Note: the Cell Support Office has moved to 215 Panama Street (Acacia), room 101.

Please submit your cell phone service orders by Wednesday, December 8, 2010 to ensure delivery before the holidays. If traveling abroad, be sure to call to add international travel plans!

Loaner Cell Phones for SHC and LPCH Hospitals

Loaner cell phones are now available in the Pager Admin Office at the Hospital during the hours of 8 a.m. to 5 p.m., Monday through Friday. After hours, you can pick up a loaner phone at the Hospital Security Department, located in the basement of the Hospital. The Pager Admin office also has a selection of Blackberry and iPhone 4s available for purchase for emergency purposes only, such as lost or broken phones. 

ID Card Office Moves to New Location

On Wednesday, November 23, the ID Card office moved to its new location in Forsythe Hall, room 135. Enter through the front doors of Forsythe Hall and walk straight back towards the vending machines. Room 135 is on the left. 

Cell Support Staff Moves to New Location

Nancy Gutgsell and Mellani Miller have moved to Acacia, 215 Panama Street, where the Service Desk and Order Processing staff offices are located. 

iPad Wi-Fi + 3G for Stanford

On October 28, 2010, AT&T officially launched the iPad Wi-Fi + 3G for Stanford business customers. (The iPad is not currently available for personal purchase through this program.) This iPad Wi-Fi + 3G offer from AT&T provides data speeds up to 7.2 Mbps over 3G cellular networks around the world. Even if you don't have access to a Wi-Fi network, you can still get a fast connection for using business applications, surfing the web, sending and receiving email, etc. Since iPad seamlessly switches between 3G and even faster Wi-Fi, you always get the best connection available. And, with AT&T data plans, you'll have access to over 20,000 Wi-Fi hotspots, including Starbucks and Barnes and Noble. For more information, see the iPad Wi-Fi + 3G for Stanford web page. 

Changes to AT&T iPhone and Blackberry Unlimited Data Plan

After June 2010, AT&T iPhone and Blackberry users that make any type of upgrade to their existing cell phone may no longer have the Unlimited Data Plan.

The base data plan has a monthly allowance of 2GB. Any additional data usage is billed $10 per each additional 1GB.

Please review your individual users’ data plans both Domestic & International.  To review current data plans, call the Stanford IT Help Desk at (650) 725-HELP (5-4357), Option 4, Option 2. 

Please note: texting is not part of the data plan and requires an additional text messaging plan.  

Trio Project Update

The January rollout of the new OrderIT has been delayed. A planned back-end software upgrade, an important part of the project, did not meet performance standards.

The Trio project team is reassessing our approach. A new rollout date will be announced when we have completed the assessment.