OrderIT Help
On this page:
Overview
OrderIT is the portal to the IT Services ordering and billing system. It is available to authorized employees to order information technology services such as phones, pagers, and data center requests, and to view monthly IT Services billing information. Authorized employees are called Department Contacts. Faculty or staff can be Department Contacts.
Access to the OrderIT site is via the web at orderit.stanford.edu.
Ordering services via OrderIT requires the Department Contacts to enter a PTA number. The Department Contact will be given access to a PTA either because they have authority in Oracle Financials for this PTA or the person with authority in Oracle Financials for the PTA delegated authority for ordering services from IT Services to the individual requesting access privileges.
For billing, Department Contacts can view billing information via OrderIT, which is the front-end to a subscriber-based billing application.
Features
Department Contacts can:
- Place orders: create orders for new services, make changes to existing services, move services, and disconnect services.
- View IT Services information: search for and view, print, or download information about existing service features, location information associated to a specific service, and service charges.
- Review billing statements: run, print, and download monthly IT services account reports for current or historical months.
For detailed instructions on these features, review the Training Guide [PDF].
Data security restrictions
The information in OrderIT is confidential and public data. Do not enter any restricted or prohibited data into description or free-form fields. Review information on the different data classifications.
How to use
Monthly training sessions are available. Sign up via Axess (see Training tab for classes starting with “OrderIT…”).
Training topics include how to:
- Access the OrderIT site
- Get departmental contact authority
- Place orders using the OrderIT web site
- Monitor order status
- View service profiles
- View, print, and download the IT Services billing statements using HTML, PDF, or Excel formats
- Customize billing reports
- Maintain contact information
- Manage billing accounts
A number of “How-to” documents are also available for users:
- What a Department Contact Should Know [PDF]
- Run the ITS Monthly Billing Report [PDF]
- Run ITS Monthly Billing Historical Reports [PDF]
- Ordering Services for Wiring and Construction [PDF]
- Ordering a Cell Phone [PDF]
- Get the Cell Phone Call Detail for an Individual [PDF]
Support
The OrderIT site is available 24/7. If you experience a problem, submit a HelpSU request or call 5-HELP (650-725-4357).
Desktop Requirements
Requirements for using the OrderIT site are:
- Browsers for Macs and PCs: see browser recommendations for administrative applications.
- To view statements as PDFs, Adobe Reader is required and can be downloaded for free from the Essential Stanford Software site. Adobe Acrobat Professional is not compatible with this site.
- To download statements as spreadsheets, Microsoft Excel is required.
Rates
OrderIT is available at no charge.
Getting started
Department Contacts may use the OrderIT site to:
- Place service order requests for information technology services.
- View their monthly department IT Services billing statement(s).
A Department Contact may have one or both roles listed above. When requesting access, Department Contacts must identify their roles — access to order IT services, view monthly billing statements, or both.
When requesting access to place an IT Services Service Order request, identify the job owning org (org code on employee job record) of the subscriber to the service. Hospital Department Contacts’ orgs are identified with the employee’s department Cost Center.
Tip: Department Contacts who work for the University should ask the HR representative in your department for the list of all orgs assigned to employees in your department. Include the complete list of orgs in a HelpSU request to IT Services.
When requesting access to view monthly department IT Services billing statements, identify the PTAO, Cost Center account(s) you need access to view. Hospital Department Contacts must identify their Cost Centers by prefix of HH or C0.
To request access to the OrderIT Site, and become a Department Contact, submit a HelpSU request.
