Tips to Expedite Your HelpSU Request
You may wish to review the Frequently Asked Questions and the help documents. If you do need to submit a HelpSU request related to use of the site or your IT services, please review the following tips.
ADVICE FOR HELPSU REQUESTS
When you place a HelpSU request, the more information you include, the faster a solutionl! Here are some tips:
Requests Related to IT Services Site Use
- Can't get a specific feature to work/nothing happens?
We need to know the name of the feature (e.g., Price a Call) and what browser you're using (e.g., IE 5.1 or Netscape 4.7) - Payment coupon won't print?
We need to know the version of Adobe Acrobat on your computer.
Requests Related to the Charges on your Bill or Orders you've Placed
- Biggest Tip:
Always include the service number! (e.g., PBN-11002 or 10-digit phone or calling card #) - Charges are wrong amount/unknown charges?
We need to know the service number, what the wrong charge amount is, and your specific question/issue. We'll investigate and contact you. - Service was supposed to have been disconnected/deleted?
Submit a HelpSU request and give us the service number and any details about your original disconnect request. We'll investigate and contact you regarding any credit. Remember, your in-room network connection must be disconnected by Residential Computing. - Question about an order you placed?
If you placed the order from the My IT Services Site, you got an order request # (hint: click on my services from the menu bar, then the My Orders tab to see the number). Include that # in your HelpSU request.
Last modified Friday, 04-May-2007 10:25:39 AM
