My IT Services Site Help
On this Page:
Overview
The My IT Services Site is for Stanford students who intend to purchase IT services or who have services from Information Technology Services. The site allows you to view or print your monthly charges, review current services, place orders for services, and use a tool that estimates long distance phone call prices.
Site Access
All students automatically have access to the site via the Axess web site. Click on the Student Center tab. Look under Other Links for the My IT Services link. Incoming students will have access once they arrive on campus.
Desktop Requirements
- For PCs: Internet Explorer 5.5 or higher.
For Macs: Mozilla 1.7.5, Mozilla Firefox 1.5, or Netscape 7.2. - To view bills as PDFs, Adobe Acrobat Reader 5.0 or later is required; it is available free from the Essential Stanford Software site. Adobe Professional will not work with this site.
- To download bills as spreadsheets, Microsoft Excel (any version) is needed.
Site Features
Here is a summary of each of the features on the site. See also the Help Documents for instructions on how to use each feature.
- my bills>View Charges Tab:
Review your current bill and charges. Printing requires Adobe Acrobat Reader 5.0 or later. - my services>My Services Tab:
Review existing services. Place orders to new services, to change an existing service, or to disconnect a service.
Note: Residential in-room network services must be ordered, changed, or disconnected through Residential Computing. - my services>My Cart Tab:
Service orders you have created but not yet submitted are listed; you can review or print as desired. To submit, press Checkout. - my services>My Orders Tab:
Service orders you have submitted from the My IT Services Site are listed; includes order number, estimate of charges, and service number. - tools>Price a Call Tab:
Enter a long distance phone number (include 011 + country code if international); a listing of estimated charges will be displayed based on the date and anticipated length of call you designated.
How to Get Help
To get help related to your services or for any billing questions, submit a HelpSU request. Choose the Request Category of 'Student Services' and a Request Type of 'My IT Services web site - access issues.'
