Placing a Page
On this page:
High Priority (code, urgent, STAT)
Dial 211.
You should dial 211 for any code calls. This includes codes Blue, North, Pink, Red and other emergency codes. Use 211 for STAT pages of any other sort (Cards/Anesthesia/PICU...) and be sure to indicate "STAT" to the operator when requesting the page. Use 211 for any type of urgent page request.
DON'T FORGET: When you need to place a STAT or urgent page, dial the appropriate emergency code. Although these calls also go to the page operator, such calls are given priority treatment. Only the operator can cause emergency pages to generate special "STAT tones" on an individual's pager, show a special character on the pager display, or send a page out before any routine pages that the system is transmitting. Each of these special capabilities can be vital to obtaining an immediate response.
Priority
When you do not know the paging ID of the person you want to page, you can call the page operator. The page operator can look up the person's paging ID and place the page.Dial 288
(on-campus: dial 3-6661; off-campus: dial 650-723-6661) .
This includes requests for operator-assisted pages by physicians and staff.
Use these numbers to page people! Operators answer these calls before routine requests.
You should use 288 for on-call requests and temporary changes to on-call schedules (e.g., Dr. Smith phones from the car "I'm covering for Dr. Jones for XYZ service from now through Tuesday at noon.")
Additionally, clinics should refer patients and their families to call (650) 723-6661 if an on-call medical service or staff member needs to be paged when the clinic is closed.
Note that 3-6661 and 288 reach the page operator group, which answers for both LPCH and Stanford Hospital and Clinics; therefore, the call is answered simply "page operator." If your request is specifically for an adult or pediatric service, please state this to the operator.
DON'T FORGET : When you need to place a stat or urgent page, dial the appropriate emergency code. Although these calls also go to the page operator, such calls are given priority treatment. Only the operator can cause emergency pages to generate special "STAT tones" on an individual's pager, show a special character on the pager display, or send a page out before any routine pages that the system is transmitting. Each of these special capabilities can be vital to obtaining an immediate response.
Routine
Autopage. This procedure lets you place a page without assistance from the page operator. (You must know the paging ID of the person you are paging and be using a touch-tone telephone. A directory of names and ID numbers is available from the Pager Administration office - H1107.)
DIAL: 2 2 2
(on-campus: dial 3-8222; off-campus: dial 650-723-8222)
After answering, the system prompts you to enter the paging ID of the person you wish to page.
ENTER: 5 - DIGIT PAGING ID (of person you want to page)
The system plays back the ID you entered or the user's name and tells you if this person is currently accepting pages.
If the person is:
* currently accepting pages, then proceed to the next step.
* not currently accepting pages, then you can hang up.
Depending upon how the person has set his/her paging status, the system may also give you the option of storing a call-back number or transferring to the person's voice mailbox.
ENTER: YOUR CALL-BACK NUMBER
This is the telephone number (up to 15 digits) where you want to be called back. After you enter this number, hang up. The paging system will place the page.
Call Connect. This procedure lets you place a page and remain on the line. When the person you page responds, the paging system automatically connects him/her to you. (You must be using a touch-tone telephone.)
DIAL: 5-8500
(off-campus: dial 650-725-8500)
After answering, the system prompts you to enter the paging ID of the person you wish to page.
ENTER: 5 - DIGIT PAGING ID (of the person you want to page)
The system plays back the ID you entered or the user's name and tells you if this person is currently accepting pages.
If the person is:
* currently accepting pages,
then the system prompts you to record your name for playback to the person and then places your page. Remain on the line and, if the person responds to the page, you are automatically connected. If the person does not respond after several minutes, the system states that the person is unavailable. You can hang up, or press"0" to connect to the operator.
* not currently accepting pages,
then the system will not page the person and suggest you try aagain later. You can hang up or press "0" to connect to the operator. Depending upon how the person has set his/her paging status, the system may also give you the option of storing a call back number or transferring to the person's voice mailbox.
