OnCall Services
Overview
OnCall Services provides fee-based computer support to individual faculty, staff, and students, as well as to University departments who need occasional or one-time support. Our staff will come to your campus office, or for a reduced fee you can bring your computer to our campus offices. We offer a wide range of services, including:
- Diagnose and troubleshoot almost any computer problem
- Proactive system security checkups and updates
- Setup and installation of new machines
- Install and upgrade Mac and Windows operating systems
- Install and troubleshoot Stanford-supported applications or licensed third-party applications (you supply the license)
- Add peripherals such as printers or scanners
- Help protect and backup important data
- Remove prying spyware and contain virus outbreaks
- PDA setup and configuration
- Project work, such as computer upgrades or departmental moves
Services
OnCall Services is a great way for departments to supplement existing support staff during vacations and other leaves, or to handle special projects. For small groups that don’t need full-time support, we can offer scheduled or pre-arranged occasional support in your office. For faculty, staff, and students, OnCall Services offers a cost-effective way to get expert computer assistance from highly knowledgeable technical staff who understand Stanford’s unique computing environment.
Pricing
Services are available to Stanford faculty, staff, students, and affiliates, either in your campus office or at our offices on campus. Carry-In services are performed by appointment and need to be arranged in advance. Prices for specific services are listed below, both for work done in your department and our offices. Services can be requested via HelpSU (http://helpsu.stanford.edu). We accept payment through a University account or we can bill you directly.
| Services | At Client Site* | Carry-In |
|---|---|---|
| Diagnosis (fee waived if we do repair) | $75.00 | $50.00 |
| Desktop Troubleshooting and Repair | $125.00 | $100.00 |
| New Computer Setup - Connect to Network, Install ESS** and Client Software | $190.00 | $145.00 |
| OS Installation, Basic (OS only, no apps or data migration) | $225.00 | $150.00 |
| OS Installation, Full (OS, apps and data migration) | $375.00 | $275.00 |
| Data Migration | $225.00 | $150.00 |
| Virus/Spyware Removal | $150.00 | $100.00 |
| Data Backup | $175.00 | $75.00 |
| Hardware Installation and Configuration | $105.00 | $80.00 |
| PDA Setup and Configuration | $105.00 | $80.00 |
| Network Hardware Installation and Configuration (Client Site Only) | $125.00 | |
| Configure Network Access | $100.00 | $75.00 |
*On-campus offices only. Visits to residences are not available.
**Essential Stanford Software installation requires faculty, staff or student status (full, unsponsored SUNetID)
More Information
If you have questions about how OnCall Services can assist you, please submit a HelpSU request at helpsu.stanford.edu or 5-HELP (725-4357).
