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About the Rates

Information Technology Services provides more than 85 distinct computing, network, and telephone services to faculty, staff, students, residents, and visitors at Stanford University and its affiliated Hospitals. While some of these services are provided at no charge, many are offered for a fee (to pay for the cost and overhead associated with their delivery).

The rates information is provided on the IT Services web site current as of the "last modified" date shown at the bottom of every page. Rates are subject to change.

More Information

If you don’t find the rate you’re looking for on these pages (or other billing or service information need), visit Stanford Answers and search the library of FAQs using terms like “ordering and billing” or “rates for Stanford West” or “cable TV in dorms.”

Last modified: Wednesday, 16-Dec-2009 13:30:01 PST

Please use the tabs on this page to browse current rate tables for billable services.

  • Telephone Fees & Charges
  • Dialing Rates
  • Equipment Pricing
  • VoIP
  • ACD
  • DSL
  • Cable TV
  • Paging
  • Net-to-Switch
  • WebEx
  • ID Card
  • Circuits
  • Videoconferencing

FY2012 Telephone Monthly Charges

Telephone Service Bundles

UTILITY TELEPHONE SERVICE BUSINESS TELEPHONE SERVICE
Basic service for lab phones, fax machines, conference rooms, elevators, lobby phones, and other basic phone services. Only available on Traditional Service Platform. Standard service for most business phones. The features shown below are included at no additional cost. Feature availability may be determined by the type of phone connected to the service.
MONTHLY: $37.00 MONTHLY: $55.00
INSTALLATION: $155.00 — on new directory numbers (DNs) only INSTALLATION: $155.00 — on new directory numbers (DNs) only
FEATURES: FEATURES:
Optional features available upon request:
  • Bridge Extensions
 Optional features available upon request:
Available for use with these phones sold by IT Services: Available for use with these phones sold by IT Services:
  • Cortelco single-line desk phone — $47.00
  • ITT Wall Basic single-line set — $51.50
  • Aastra single-line set with caller ID and speaker — $56.00
  • Wurtec Elevator Phone — Variable
 For Traditional (TDM) Telephone users:
  • Aastra single-line set with caller ID and speaker — $56.00
  • Meridian M5008 (8-button multi-line set without display) — $183.00
  • Meridian M5208 (8-button multi-line set with display) — $288.00
  • Meridian M5316 (16-button multi-line set with display and speakerphone) — $404.00

For Nortel VoIP users:
  • Nortel VoIP I002 (2-button) — $322.00
  • Nortel VoIP I004 (4-button) — $330.00

For Cisco VoIP users:
  • Cisco 7945 (2-button) — $300.00 (or $5.00/month lease rate)
  • Cisco 7965 (6-button) — $360.00 (or $6.00/month lease rate)
  • Cisco 7925 (wireless) — $540.00 (or $9.00/month lease rate)
  • Cisco 7937 (conference phone) — $960.00 (or $16.00/month lease rate)

Cellular Phone Service

  Activation Monthly
SERVICES FOR FACULTY & STAFF USE
Available Equipment, Calling Plans, Monthly Charges, and Current Promotions See cellular service page for activation and monthly rates.

SpectraLink Pocket Phone Service

  Activation Monthly
LINE SERVICE FOR POCKET TELEPHONES (Available to departments of Stanford Hospitals and Medical School)
Multiple Appearance Directory Number (MADN) $155.00 $45.00
Bridged Extension $155.00 $38.00
Unique Telephone Number $155.00 $57.00

Specialized Line Services

  Activation Monthly
BRIDGED EXTENSION OFFERING
Bridged Extension
new service recommendation is one to five extensions per phone number in the same building (only available with Utility Telephone Service plan)		 $155.00 $8.00
per extension
Conversion of existing service to Bridged Extension $90 per set see applicable rates above
CALL RECORDING
Service time and materials rate
(installation for new setups)		 $16.00 per phone
OFF-CAMPUS SERVICES
REMOTE
Network Remote Exchange; Monthly fee in addition to line charge		   $7.00 or more
per line
OTHER LINE SERVICES
Ring Down Service
(automatically dials one specified location whenever the receiver is lifted)		 $155.00
 $15.00
Conference/Media/Event Telephone Service
(30 days or less)		 $101.00 flat fee

Specialized Voice Mail Services

  Activation Monthly
SPECIALIZED MAILBOXES
Note: Business Telephone Service is required for voice mail service.
Voice Processing Mailbox (Auto Attendant) $30
plus $250 per menu development/re-design

$40 per menu
$6.95 per sub-menu
Last modified: Wednesday, 24-Aug-2011 08:00:10 PDT
To bookmark this tab, use the this url: itrates.stanford.edu/telephone_activation.html

Dialing Rates for Billable Calls

Service Cost
900/976 Service Numbers cost of call plus $0.25 (25¢)
International Long Distance $0.05 (5¢) per minute to any country, anywhere, anytime
Last modified: Thursday, 18-Aug-2011 12:54:16 PDT
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Telephone Equipment Prices

for Telephones Currently Available for Purchase

  Purchase Price Monthly Maintenance
SINGLE-LINE TELEPHONE SETS
Aastra 9116 (complete info about this set) $56 not available
Cortelco “Colleague” Speakerphone (complete info about this set) $47 not available
ITT Basic Wall (complete info about this set) $34 $0.50
ITT Plus Wall (complete info about this set) $49 $0.50
MULTIPLE-LINE TELEPHONE SETS
Meridian E.T. (complete info about this set) $183 $3.25
Meridian E.T. with Display (complete info about this set) $288 $4.25
Meridian E.T. with Display & Speaker (complete info about this set) $404 $4.25
  Purchase Price Annual Lease
CISCO VOIP TELEPHONE SETS
Cisco 7965 (6-button) (complete info about this set) $360 $72
Cisco 7925 (wireless) (complete info about this set) $497 $108
Cisco 7937 (conference phone) (complete info about this set) $960 $192

Note about Set Maintenance

The maintenance of equipment required to provide telephone service from the Stanford SL-100 telephone system to the jack outlet is included in the monthly Service Level charge. Telephone set maintenance is the department’s responsibility. IT Services can provide maintenance for some supported telephone sets. Departments may elect to pay the listed per-set rate for maintenance from IT Services. These rates cover any time and materials for required telephone set repairs occurring during standard business hours.

Telephone sets for which IT Services offers maintenance can be placed on the Set Maintenance Plan for no charge at the time of original installation/activation. Telephone sets already in service or purchased from another source (and for which IT Services offers maintenance) may be placed on the maintenance plan only after an IT Services inspection.

Last modified: Monday, 28-Mar-2011 16:25:29 PDT
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Voice over IP (VoIP) Telephone Service

Services Billed Monthly

  Monthly
VoIP Telephone Service
monthly service for a Nortel IP Phone with one unique number; includes on-campus dialing and features listed below. Does not include Off Campus Dialing & Domestic Long Distance or Voice Mail.

System features automatically bundled:
Hold Transfer Caller ID
Auto-dial Last Number Redial Forward
Features built into the IP telephone set:
Display Personal Directory
Inbox/Outbox Direct Dial from Inbox or Outbox
Easily Transfer Inbox or Outbox Numbers to Personal Directory (not LDAP/registry)
Optional system features available by request (no additional charge if requested with phone installation):
Ring Again Call Join Conference-6
Simultaneous Ring Call Pickup Group Intercom
Speed Call
$27.50 per month
Net-to-Jack/Switch Discount
(for a VoIP subscription where IT Services is providing any flavor of Net-to-Jack or Net-to-Switch service)		 -$2.50 per month
Each Additional Number
(numbers are billed on only one set)		 $1.75 per month
Services that cost extra:
Off Campus Dialing & Domestic Long Distance, Voice Mail, Off Facility Forwarding, Music on Hold/Music on Transfer, and the Simultaneous Ring features.

Installations and Conversions

  Activation
VoIP New Install
a new phone line where no standard phone service currently exists. Additional charges may apply to enable a building's network for VoIP service.		 $155.00 one-time
Standard Phone Service to VoIP Service
when installed in a Net-to-Jack served building		 $90.00 one-time
Add or Remove Optional System Feature(s)
(changing system features after initial installation)		 $25.00 per phone

Equipment

  Activation
Nortel IP Phone 1140E $465.00 one-time
Nortel IP Phone 2004 $330.00 one-time
Nortel IP Phone 2002 $322.00 one-time
Nortel IP Phone 2001 $186.00 one-time
Nortel IP Phone Key Expansion Module (KEM) $238.00 one-time
Nortel IP Audio Conference Phone 2033 $1197.00 one-time

Note: VoIP service is not available for bridged extensions or modems.

Notes About Rates and Conversion Costs

The cost of a VoIP conversion depends on the number of phone lines involved and, accordingly, the number of VoIP telephone sets being purchased. Please call 5-HELP for more information about VoIP conversions.

The following items may also affect the cost of conversion:

  • There may be costs associated with upgrading building(s) to VoIP enabled service.
  • There may be infrastructure costs associated with "building out the closet" (that is, expanding the dedicated network wiring space) if the current space is limited.
  • In some cases, VoIP telephone sets may require special reconfiguration, for an additional charge, to accommodate "multiple-appearance-numbers" (lines that appear on more than one phone).

Getting Started: The VoIP Request Process

To begin the process of converting your department's phones to VoIP, submit a HelpSU request for consultation. By the end of the next business day, a consultant will contact you to discuss and confirm your authorization to start the ordering process.

After that initial contact, an assigned IT Services service consultant will work with you to review and inventory potential voice lines that will need to be converted. This service consultant will continue to be your point-of-contact as a team of IT Services managers, consultants, and technicians work up a comprehensive report/proposal for you that includes audits, findings, costs, and timelines tailored to your department's particular needs. The service consultant will deliver the report/proposal within 30 days of your initial consultation. At this point, the service consultant will obtain a department account number and begin scheduling your VoIP implementation.

Last modified: Wednesday, 01-Sep-2010 17:12:36 PDT
To bookmark this tab, use the this url: itrates.stanford.edu/voip.html

Automated Call Distribution System

IT Service offers three tiers of eACD service to meet the most basic through complex needs of our clients.

One-time charge includes design and implementation of call vector/call flow e.g., call flow menus, (custom or generic) holiday, emergency, meeting, and delay announcements; agent telephone set design; agent login ID; and skillset configuration.

eACD

One-Time Charge Monthy Recurring Charge
eACD Basic T&M $125.00/hour $400.00
eACD Standard T&M $125.00/hour $800.00
eACD Enhanced Complexity Level 1
1–2 menus, 2–4 skillsets, 1–10 Virtual Directory Numbers (VDNs)		 $3,800.00 $1,100.00
eACD Enhanced Complexity Level 2
3–6 menus, 5–8 skillsets, 11–30 Virtual Directory Numbers (VDNs)		 $6,000.00 $1,100.00
eACD Enhanced Complexity Level 3
7+ menus, 9+ skillsets, 31+ Virtual Directory Numbers (VDNs)		 $8,000.00 $1,100.00
Licenses (one-time charge per unit):
Agent license (for Avaya phone) $1,000
IP agent license (for non-Avaya phone) $1,400
Supervisor license $600
Station license to support 2nd number on phone (optional) $140
  Purchase Price Monthy Lease Charge
Equipment
Phone $499
Sidecar $167
Phone/Sidecar bundle (lease only)   $10

ACD

One-Time Charge
Call Center Management Information System (CCMIS) Access $100.00
ACD group $40.00
Supplemental directory number $30.00
Agent/ each $10.00
Music on Hold $10.00
Customized announcements/each $35.00
Basic report
Six reports are prepared and delivered once per month: Call Duration, Group by Agent, Group by Type of Call, Delay Before Abandoning, Delay Before Answering, Summarize ACD Group Performance		 $35.00
Reports Enhanced
Approx 70 pages of reports that are prepared and delivered once per month. Includes all the Basic reports plus weekly totals, listed by day, busy hours, etc.		 $75.00
Reports monthly (per report) $10.00
Reports weekly (per report) $40.00
Reports daily (one to six reports) $200.00
Last modified: Monday, 28-Mar-2011 15:30:15 PDT
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Remote SUNet Access over DSL

Clients will be provided with the highest data rate technically possible ‐ up to 6.0 Mbps downstream and 512 Kbps upstream. Data rate is dependent upon the quality of the client’s in-house wiring and distance from their AT&T Central Office.

Service Rate
DSL Service $35.00 per month
Last modified: Friday, 07-Jan-2011 11:36:22 PST
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Cardinal Cable Television

Activation and Monthly Fees

ACTIVATION FEE One-time
Activation Fee* $36.75
SERVICE Monthly
Courtesy Lounge/Room
 no charge
Deluxe Lounge (Where available)
includes all channels
 $100.00
Basic
includes all channels, no premiums, first HD/DVR cable box free
 $48.00
Premium
includes all channels, all premiums, first HD/DVR cable box free
 $72.00
Additional High Definition DVR Box $11.95

* Waived during Cardinal Cable conversion. Effective 12/1/2011 for new subscribers.

Service Charges

  One-time
Move of cable service $11.00
Repair visit: technician determines problem is with Stanford system/equipment no charge
Repair visit: technician determines problem is with subscriber system/equipment $35.00
Additional time & materials may apply
Delivery/Installation of additional cable box* $36.75

* When added after initial service installation.

Last modified: Wednesday, 01-Sep-2010 12:34:05 PDT
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Paging Systems

The Stanford Medical Center uses two types of paging systems, often referred to as "Stanford network" and "long-range".

  • Stanford Bay Area Network (Stanford BAN). Most of the Stanford medical community—and all code teams—use a Stanford-owned paging system for their paging service. Pagers are owned by departments. Users send pages over a frequency used ONLY by the Stanford paging system.
  • Arch Wireless system (long-range). Staff, students and faculty who live or work in areas not reachable by the Stanford system may rent Arch Wireless pagers from the Pager Administration office.

    Note: Arch Wireless pagers are not available for personal accounts. This service costs more and pages tend to take a bit longer to be transmitted. However, Arch Wireless does provide a larger area in which you can receive pages. Keep in mind that Stanford has much less control over the reliability of the Arch Wireless service.

The two systems differ in the following ways:

  Stanford
Bay Area Network		 USA Mobility
(Nationwide 40,45 special order or Regional/Statewide)
Range 50 miles 300 miles
Pager Price alphanumeric: $106.00 no charge
Monthly Charge $4/month $4/month plus:
$9.75/month for alphanumeric
Billing billed from IT Services billed from USA Mobility (except for the $4/month charge listed above, which is billed from IT Services)
Repair Bring the pager to the Pager Administration Office for replacement; in-warranty pagers are replaced at no charge.

Bring the pager to the Pager Administration Office for replacement.
Last modified: Monday, 26-Sep-2011 15:27:18 PDT
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Net-to-Switch

Net-to-Switch program charges are calculated at a flat rate, per switch, per month. Fees are billed to the department on a monthly basis, and will appear on the monthly statement from IT Services. Current charges are:

Service Cost
8 Port 10/100 $51
24 Port 10/100 $89
48 Port 10/100 1 $164
Note: The above two ports are available to existing clients only (not to new clients).
24 Port 10/100/1000 $162
48 Port 10/100/1000 $247
48 Port 10/100/1000 w/10G uplink $325
12 Port Distribution switch2 $136
10G Distribution switch $450

1 48 port 10/100 switch also includes ability to activate two gigabit ports for additional $300 per port.
2 12 port Distribution switch is only necessary in certain network topologies.

Last modified: Tuesday, 07-Feb-2012 16:32:35 PST
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WebEx

WebEx at Stanford is by subscription and is charged monthly to your department's IT Services bill.

Named host model

Stanford's "named-host" licenses cost a flat $29/month per named-host (i.e., those who initiate the sessions). No license is required to participate in a Meeting/Support/Event/Training or Sales session; only the host needs a license. Licenses cannot be shared among users; each WebEx session host must have his/her own license.

The flat-rate covers an unlimited number of sessions, of unlimited duration, with up to 200 participants in each session. The only additional cost is for teleconferencing, if needed:

WebEx Teleconferencing Rates
$0.0110/minute per participant for VoIP (Voice over IP)
$0.0400/minute per participant for local telephone numbers (area code 650) *
$0.0450/minute per participant for toll-free teleconferencing where the host pays for all teleconferencing charges
* Conference participants from outside the 650 area code must pay for any long-distance charges. International audio-conferencing — both call-in and call-back — is enabled; it is billed at various rates on a country-by-country basis. (current rates [PDF])
Storage of Recorded Meetings
WebEx allows license holders to record their Meeting Center, Training Center, and Event Center sessions, both what is displayed on the screen as well as the audio-stream (if WebEx integrated audio is used). Stanford has purchased a small amount of online storage to be shared among all Stanford license holders. IT Services will pass through the WebEx rate of $10/Gb per month for those who have more than 1Gb of recorded meetings and choose to keep those recordings on the WebEx servers. IT Services can also work with users to download those recordings to local disk storage if that is preferable.
Last modified: Thursday, 08-Sep-2011 10:56:52 PDT
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Campus Card Services

Note: Monthly charges include support and maintenance for the point-to-point circuit between your card reader and networked Campus Card System equipment; they do not include maintenance, repair, or replacement of card readers.

Data services

Point-to-Point Circuits
Electronic Access Control $25.00
Electronic Alarm Contact $9.00
Misc. card reader circuit $12.00
Privileges reader circuit $12.00
Point-of-sale reader circuit $12.00
Copier reader circuit $12.00
Vending machine reader circuit $12.00
Cash-to-card machine circuit $12.00
Printer point-to-point to print server circuit $12.00
Additional Services
Workstation interface $22.00
Privilege, access control, access schedule changes, or standard reports (per occurrence) $75.00
Workstation training (provided by IT Services Technology Training)
  1. Changes to door reader access control patron lists are made by Stanford Card Office personnel.
  2. Personnel in subscribing departments make changes via department-owned access workstations.
  3. Assessed for sites that use non-IT Services-provided payment or credit card servers/software that interface with the Campus Card System

Activations/relocations/terminations

Service Activations
Installation of new door access readers or new circuits, or moves of existing readers or circuits  [1] Time & Materials [3]
Other Card Reader Installations [2] Time & Materials [3]
  1. Installation of a door access reader may require a carpenter, locksmith, electrician, and network technician. In addition to standard Time & Materials rates, IT Services assesses a project management charge for door reader installations. This fee covers all aspects of a door reader project including specification, procurement of equipment, installation, coordination of outside vendors, and training.
  2. Installation of other types of readers (i.e., other than door access readers) incur standard Time & Materials charges.
  3. Includes labor and materials not covered by a monthly service rate.
Service Terminations
Discontinuing any data service for any card reader NO CHARGE
Last modified: Thursday, 08-Sep-2011 10:56:52 PDT
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Circuits

  Activation1 Monthly1
Dark Fiber Circuit2
- On-campus $615 $100
- Off-campus $615 $200
- North-campus $615 $375

1An 8% infrastructure surcharge is added for Dark Fiber Circuits ordered by commercial carriers. Information on the infrastructure surcharge is available through the Office of Research Administration. See also Administrative Guide Memo 37.3.
2A fiber circuit is one fiber pair (two fibers) from an originating end-point patch-panel/interface to a terminating end-point patch-panel/interface.

Last modified: Friday, 18-Nov-2011 11:01:50 PST
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Videoconferencing

Standard definition ports* Monthly (per port)
1-4 $195
5-9 $190
10-19 $185
20-39 $170
40+ $150
High definition ports* Monthly (per port)
1-4 $390
5-9 $380
10-19 $370
20-39 $340
40+ $300

* One port per local participant, two port minimum.

Last modified: Tuesday, 07-Feb-2012 16:53:23 PST
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  • Facilities & Systems Administration
  • Backup & Storage

Facilities & Systems Administration

Service Monthly Rates One-time Charges
Facilities
rate definitions		 By Rack Unit: $27.30

By Full Rack:
  • medium rack (20RU): $546.00
  • large rack (31RU): $846.30
By Square Foot: $29.50

Installation:
  • per server: $475.00
DB Administration
rate definitions		 Support:
  • per Oracle database with 24x7 support
    (production or critical development): $1200.00
  • per MS SQL server with 24x7 support
    (production or critical development): $500.00
  
Managed Virtual Server
support details
Slots Support Unrestricted Data Restricted Data
Micro 8-5, M-F $430.00 $470.00
24x7 $465.00 $505.00
1 8-5, M-F $440.00 $495.00
24x7 $475.00 $530.00
2 8-5, M-F $475.00 $550.00
24x7 $510.00 $585.00
4 8-5, M-F $530.00 $660.00
24x7 $565.00 $695.00
6 8-5, M-F $600.00 $800.00
24x7 $635.00 $835.00
8 8-5, M-F $650.00 $900.00
24x7 $685.00 $935.00
 
Unix/Linux/Windows Systems Administration
rate definitions		 Per Server 8-5, M-F Support:
  • Regular: $440.00
Per Server 7x24 Support:
  • Regular: $480.00
Per Server, 7x24 Support, Non-Standard O/S or Hardware:
  • $750.00
  
Windows Application Administration Additional Applications:
  • Citrix Web + OS rate: $500.00
  • Citrix Presentation + OS rate: $2000.00
  • Exchange Front End + OS rate: $800.00
  • Dedicated Exchange Mailbox Server + OS rate: $1200
  • IIS + OS rate: $250.00
  • SQL + OS rate: $600.00
 Installation and Setup:
  • per application: $1000.00
Firewalls Per Rule Change:
  • for rule changes exceeding 130/mo per client: $50.00
High Performance Computing
rate definitions
  • Per Head Node: $750.00
  • Per Cluster Node: $50.00
 Data Center Equipment Installation, Power Upgrades, and Additional Networking Requirements:
  • vary
Application Software Licensing:
  • vary
SharePoint
  • SharePoint Site: $500.00
    (Additional Storage: $5.60 per GB)
 License Fees:
  • vary
Exchange Mailbox
  • Single Exchange Mailbox: $12.00
    (Additional Storage: $5.60 per GB)
  
Blackberry
  • Blackberry Device: $10.00
  
Sponsorship Account (SUNet ID, email)
  • base (free; no email): $0.00/monthly, $0.00/daily
  • full (email & services): $16.00/monthly, $0.54/daily
Quota (more email storage)
  • +1 GB: $2.50/monthly, $0.09/daily
Email service for a department or function
  • base (email forwarding only): $0.00/monthly, $0.00/daily
  • full (group IMAP account): $5.95/monthly, $0.20/daily
  
Hourly Rate For Work Not Covered Above   Hourly Rate (Networking and Facilities):
  • $125.00/hour
OS Support (Windows or Unix/Linux):
  • $125/hour

Rate definitions

Facilities

  • By Rack Unit: This is the charge for servers using shared rack space. Cost is based on the actual number of rack units used by the server. Server installation and special power hookup are not included in the rate. Rate includes monthly cost for standard space and power usage.

  • By Full Rack: There are two sizes of racks, those which support medium racks (20 units) of equipment, and those which support large racks (31 units), assuming standard rack-mounted equipment. Rate includes monthly cost for standard space and power usage.

  • By Square Foot: This is blocked space that is either managed by the client or managed by IT Services Shared Services staff. Rate includes standard power consumption, specialized facilities, environmental monitoring, and Production Control Group support for system monitoring and incident resolution.

Database Administration

  • For Oracle databases, rates are only charged per production database. The associated development databases are supported at no extra cost.
  • For MS SQL databases, rates are only charged per server regardless of the number of production databases running on the server. MS SQL databases on development servers are supported at no extra cost.

Unix/Linux

  • Non-Standard O/S or Hardware: This rate applies to machines which are running operating system versions or using hardware which is not on our supported list.

High Performance Computing

  • Additional monthly rates may apply if the cluster subscribes to other services such as IT Services managed storage, additional database servers, or non-standard support due to the high level of complexity or unique system configuration.
  • Rate combinations are unique for each cluster.
Last modified: Friday, 03-Feb-2012 15:29:42 PST
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Backup and Recovery

IT Services Solutions
Backup and Recovery Service (Servers)
Service Monthly Rate  
BaRS $1.00 per GB  
Disk-Based Replication $0.10 per GB  
Vendor Solutions1 Local Solutions
Backups for Personal Purchase (Desktop)
MozyPro Iron Mountain
  1. Networked backup-and-restore to centralized facilities. Varies; purchase of backup software and/or storage may be required.
  2. Personal Computer Operating System Solutions Varies; based upon number of gigabytes of disk backed up.
  3. Copy files to external disk drive, CDR/W, DVDR/W, storage stick, or AFS Free: (AFS) to inexpensive: storage sticks from as little as $10; external drives can be added to most systems for under $200, plus the cost of CDs (typically, pennies per CD) and backup software, if used.
Service Monthly Rate Service Monthly Rate
up to 2 GB Free Alternatives available on the Iron Mountain Connected webpage.
over 2 GB $4.95
Backups for Departments & Workgroups
MozyPro Iron Mountain Purchase of backup software and/or storage may be required.
Service Monthly Rate Service Monthly Rate
Base cost $3.95 plus $0.50 per GB Base cost $9.00 for up to 30 GB2
1 GB $4.45 1 GB No additional cost
5 GB $6.45 5 GB No additional cost
10 GB $8.95 10 GB No additional cost
20 GB $13.95 20 GB No additional cost

1 Varies; based on number of gigabytes of disk backed up.

2 Rate for new service agreements and renewals. Additional discounts available by quantity. Contact brian.mccann@ironmountain.com.

Storage

Service Monthly Rates Per GB
Server Disk Storage (High Performance) $1.00
Server Disk Storage (Lower Performance) $0.33
Individual & Group File Storage $0.10
Secure Individual & Group File Storage $0.10

Storage Rate Definitions

  • Server Disk Storage (High Performance): Server Disk Storage (High Performance) balances performance and reliability with cost. Most services find the level of performance and reliability more than sufficient; examples include the databases that support HelpSU, email, and calendar data. Disk failures may occur a few times a year but are noticeable only during peak demand.
  • Server Disk Storage (Lower Performance): Server Disk Storage (Lower Performance) handles office documents, digital media, web content, and AFS. Server Disk Storage (Lower Performance) uses the University's general-purpose public network. Storage devices in this group are significantly cheaper (or even free; AFS storage is provided free of charge to all full-service SUnet account holders) and generally provide lower levels of performance and reliability. Server Disk Storage (Lower Performance) has many of the features available in Server Disk Storage.
  • Individual & Group File Storage: Individual & Group File Storage provides standard ways for individuals and groups to share files across intranets and the Internet. By using a remote file-access protocol that is compatible with the way applications already share data on local disks and network file servers, Individual & Group File Storage enables collaboration on the Internet. Individual & Group File Storage is optimized to support slower speed connections.
  • Secure Individual & Group File Storage: Secure Individual & Group File Storage provides a way for faculty and staff to transmit and store Restricted and Confidential Data. It is for both Windows and Macintosh desktop and laptop computers. Faculty and staff who participate in the Secure File Storage service must have Stanford Whole Disk Encryption (SWDE) installed and encrypt their laptop or desktop computer. They must also use either the Stanford Virtual Private Network (VPN) or Stanford Network Access Control (SUNAC) while transmitting files. Individual and group accounts are available.

Online Archive Storage

Service Monthly Rates Per TB
Online Archive Storage $16.67
Last modified: Thursday, 07-Apr-2011 13:51:13 PDT
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Client Support

Computer Resource Consulting

CRC rates are based on the number of devices and complexity of the environment to be supported. The table illustrates rates for Field Support Team based departmental computing support. Pricing for Extended Services requires a discussion with the client in order to determine appropriate costs.

  Workstations
(desktops/laptops)		 Base Level Server1 Application Server2
Fewer than 200 workstations $58/month
per workstation		 $535/mo
per server		 $720/mo
per server
More than 200 workstations $55.50/month
per workstation		 $535/mo
per server		 $720/mo
per server
More than 500 workstations $52/month
per workstation		 $535/mo
per server		 $720/mo
per server

1 Base Level Servers are file servers only.

2 Application Servers require more specialized server expertise and typically include application servers, backup servers, domain controllers, etc.

OnCall Services

Services At Client Site* Carry-In
Diagnosis (fee waived if we do repair) $75.00 $50.00
Desktop Troubleshooting and Repair $125.00 $100.00
New Computer Setup - Connect to Network, Install ESS** and Client Software $190.00 $145.00
OS Installation, Basic (OS only, no apps or data migration) $225.00 $150.00
OS Installation, Full (OS, apps and data migration) $375.00 $275.00
Data Migration $225.00 $150.00
Virus/Spyware Removal $150.00 $100.00
Data Backup $175.00 $75.00
Hardware Installation and Configuration $105.00 $80.00
PDA Setup and Configuration $105.00 $80.00
Network Hardware Installation and Configuration (Client Site Only) $125.00  
Configure Network Access $100.00 $75.00

Campus Hardware Maintenance Program (CHaMP)

Rate comparison (all rates are based on a monthly billing cycle):

The rates CHaMP offers are pre-negotiated exclusively for the CHaMP program. The table below illustrates a sample of the vendors' service levels and list price. The list price is followed by the estimated rate the client receives going through procurement and, lastly, the rate negotiated by CHaMP.

The table illustrates sample rates based on common equipment on the CHaMP program. The rates vary depending on the equipment and the type of coverage. We used SUN and IntraServe Systems as a representation of the types of savings that could be obtained through CHaMP.

Servers
Sun Microsystems List price through vendor Stanford price through procurement Price through the CHaMP program Service Level
V440 Server $204* $76.69* $69.22* Gold support
E420R Server $529* $197.66* $179.69* Platinum/2 hr on-site response
Printers
IntraServe List price through vendor Stanford price through procurement Price through the CHaMP program Service Level
Dell Power Edge 1850 $39* $27.80* $24.36* Next day
HP LJ555 Color Printer $95* $78* $69.60* Next day

* The blue text indicates sample rates.

Technology Training by Appointment (TBA)

Session Length Fee
1 1/2 hours $295
3 hours $525

Facility Rentals

Location Fee
Turing Auditorium $60/hour (2-hour minimum time blocks)
POST / PHIL / Arguello Labs $75/hour (4-hour minimum time blocks)

Web Consulting Services

Description Fee
Basic Site $4,000 one-time fee
Basic Site Plus $4,000 one-time fee plus $60 per hour additional
Custom Site Vendor costs plus $60 per hour project management
Site Maintenance $25 per hour
Last modified: Tuesday, 23-Aug-2011 18:59:31 PDT
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Time and Materials

  One-Time
TIME AND MATERIALS
Time Charges: labor not covered by a monthly service charge
 - Project Management $125 per hour
 - Construction Project Management $160 per hour
 - Service Deployment & Administration $125 per hour
 - Design & Development $160 per hour
Materials Charges (materials not covered in an existing standard rate) cost of materials plus handling charge

Premium Services

  One-Time
RUSH SERVICE REQUESTS
important information about premium services
Request for service in less than the standard response time
rush request will be processed immediately and scheduled as soon as possible		 $125 additional charge
AFTER-HOURS/EMERGENCY REQUESTS
important information about premium services
Monday through Friday, 5:00 p.m. to 8:00 a.m.
Saturday or Sunday, anytime
(request for service with work scheduled anytime after business hours, Saturday or Sunday, anytime)		 $200 per day + $50 per item

Telephone and Cable TV Service Charges

  One-time
Change telephone number or feature $3.95
Repair visit: technician determines problem is with Stanford system/equipment no charge
Repair visit: technician determines problem is with subscriber system/equipment $35.00
Repair visit: technician determines problem is result of tampering with facilities IT Services time & materials
billed to responsible party
New jack outlet
(wall plate and wiring)		 time and materials rate
Last modified: Wednesday, 13-Jul-2011 15:15:00 PDT
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