- Communication Services
- Computing Services
- Client Support
About the Rates
Information Technology Services provides more than 85 distinct computing, network, and telephone services to faculty, staff, students, residents, and visitors at Stanford University and its affiliated Hospitals. While some of these services are provided at no charge, many are offered for a fee (to pay for the cost and overhead associated with their delivery).
The rates information is provided on the IT Services web site current as of the "last modified" date shown at the bottom of every page. Rates are subject to change.
If you don’t find the rate you’re looking for on these pages (or other billing or service information need), visit Stanford Answers and search the library of FAQs using terms like “ordering and billing” or “rates for Stanford West” or “cable TV in dorms.”
Please use the tabs on this page to browse current rate tables for billable services.
- Telephone Fees & Charges
- Dialing Rates
- Equipment Pricing
- Cable TV
- ID Card
- Video Conferencing
FY2012 Telephone Monthly Charges
On this page:
Telephone Service Bundles
|UTILITY TELEPHONE SERVICE||BUSINESS TELEPHONE SERVICE|
|Basic service for lab phones, fax machines, conference rooms, elevators, lobby phones, and other basic phone services. Only available on Traditional Service Platform.||Standard service for most business phones. The features shown below are included at no additional cost. Feature availability may be determined by the type of phone connected to the service.|
|MONTHLY: $37.00||MONTHLY: $55.00|
|INSTALLATION: $155.00 — on new directory numbers (DNs) only||INSTALLATION: $155.00 — on new directory numbers (DNs) only|
|Available for use with these phones sold by IT Services:||Available for use with these phones sold by IT Services:|
For Traditional (TDM) Telephone users:
Cellular Phone Service
|SERVICES FOR FACULTY & STAFF USE|
|Available Equipment, Calling Plans, Monthly Charges, and Current Promotions||See cellular service page for activation and monthly rates.|
SpectraLink Pocket Phone Service
|LINE SERVICE FOR POCKET TELEPHONES (Available to departments of Stanford Hospitals and Medical School)|
|Multiple Appearance Directory Number (MADN)||$155.00||$45.00|
|Unique Telephone Number||$155.00||$57.00|
Specialized Line Services
|BRIDGED EXTENSION OFFERING|
new service recommendation is one to five extensions per phone number in the same building (only available with Utility Telephone Service plan)
|Conversion of existing service to Bridged Extension||$90 per set||see applicable rates above|
|Service||time and materials rate
(installation for new setups)
|$16.00 per phone|
Network Remote Exchange; Monthly fee in addition to line charge
|$7.00 or more
|OTHER LINE SERVICES|
|Ring Down Service
(automatically dials one specified location whenever the receiver is lifted)
|Conference/Media/Event Telephone Service
(30 days or less)
|$101.00 flat fee|
Specialized Voice Mail Services
Note: Business Telephone Service is required for voice mail service.
|Voice Processing Mailbox (Auto Attendant)||$30
plus $250 per menu development/re-design
$40 per menu
Dialing Rates for Billable Calls
|900/976 Service Numbers||cost of call plus $0.25 (25¢)|
Telephone Equipment Prices
for Telephones Currently Available for Purchase
|Purchase Price||Monthly Maintenance|
|SINGLE-LINE TELEPHONE SETS|
|Aastra 9116 (complete info about this set)||$56||not available|
|Cortelco “Colleague” Speakerphone (complete info about this set)||$47||not available|
|ITT Basic Wall (complete info about this set)||$34||$0.50|
|ITT Plus Wall (complete info about this set)||$49||$0.50|
|MULTIPLE-LINE TELEPHONE SETS|
|Meridian E.T. (complete info about this set)||$183||$3.25|
|Meridian E.T. with Display (complete info about this set)||$288||$4.25|
|Meridian E.T. with Display & Speaker (complete info about this set)||$404||$4.25|
|Purchase Price||Annual Lease|
|CISCO VOIP TELEPHONE SETS|
|Cisco 7965 (6-button) (complete info about this set)||$360||$72|
|Cisco 7925 (wireless) (complete info about this set)||$497||$108|
|Cisco 7937 (conference phone) (complete info about this set)||$960||$192|
Note about Set Maintenance
The maintenance of equipment required to provide telephone service from the Stanford SL-100 telephone system to the jack outlet is included in the monthly Service Level charge. Telephone set maintenance is the departments responsibility. IT Services can provide maintenance for some supported telephone sets. Departments may elect to pay the listed per-set rate for maintenance from IT Services. These rates cover any time and materials for required telephone set repairs occurring during standard business hours.
Telephone sets for which IT Services offers maintenance can be placed on the Set Maintenance Plan for no charge at the time of original installation/activation. Telephone sets already in service or purchased from another source (and for which IT Services offers maintenance) may be placed on the maintenance plan only after an IT Services inspection.
Voice over IP (VoIP) Telephone Service
Services Billed Monthly
|VoIP Telephone Service
monthly service for a Nortel IP Phone with one unique number; includes on-campus dialing and features listed below. Does not include Off Campus Dialing & Domestic Long Distance or Voice Mail.
|$27.50 per month|
(for a VoIP subscription where IT Services is providing any flavor of Net-to-Jack or Net-to-Switch service)
|-$2.50 per month|
|Each Additional Number
(numbers are billed on only one set)
|$1.75 per month|
|Services that cost extra:
Off Campus Dialing & Domestic Long Distance, Voice Mail, Off Facility Forwarding, Music on Hold/Music on Transfer, and the Simultaneous Ring features.
Installations and Conversions
|VoIP New Install
a new phone line where no standard phone service currently exists. Additional charges may apply to enable a building's network for VoIP service.
|Standard Phone Service to VoIP Service
when installed in a Net-to-Jack served building
|Add or Remove Optional System Feature(s)
(changing system features after initial installation)
|$25.00 per phone|
|Nortel IP Phone 1140E||$465.00 one-time|
|Nortel IP Phone 2004||$330.00 one-time|
|Nortel IP Phone 2002||$322.00 one-time|
|Nortel IP Phone 2001||$186.00 one-time|
|Nortel IP Phone Key Expansion Module (KEM)||$238.00 one-time|
|Nortel IP Audio Conference Phone 2033||$1197.00 one-time|
Note: VoIP service is not available for bridged extensions or modems.
Notes About Rates and Conversion Costs
The cost of a VoIP conversion depends on the number of phone lines involved and, accordingly, the number of VoIP telephone sets being purchased. Please call 5-HELP for more information about VoIP conversions.
The following items may also affect the cost of conversion:
- There may be costs associated with upgrading building(s) to VoIP enabled service.
- There may be infrastructure costs associated with "building out the closet" (that is, expanding the dedicated network wiring space) if the current space is limited.
- In some cases, VoIP telephone sets may require special reconfiguration, for an additional charge, to accommodate "multiple-appearance-numbers" (lines that appear on more than one phone).
Getting Started: The VoIP Request Process
To begin the process of converting your department's phones to VoIP, submit a HelpSU request for consultation. By the end of the next business day, a consultant will contact you to discuss and confirm your authorization to start the ordering process.
After that initial contact, an assigned IT Services service consultant will work with you to review and inventory potential voice lines that will need to be converted. This service consultant will continue to be your point-of-contact as a team of IT Services managers, consultants, and technicians work up a comprehensive report/proposal for you that includes audits, findings, costs, and timelines tailored to your department's particular needs. The service consultant will deliver the report/proposal within 30 days of your initial consultation. At this point, the service consultant will obtain a department account number and begin scheduling your VoIP implementation.
Automated Call Distribution System
IT Service offers three tiers of eACD service to meet the most basic through complex needs of our clients.
One-time charge includes design and implementation of call vector/call flow e.g., call flow menus, (custom or generic) holiday, emergency, meeting, and delay announcements; agent telephone set design; agent login ID; and skillset configuration.
|One-Time Charge||Monthy Recurring Charge|
|eACD Basic||T&M $125.00/hour||$400.00|
|eACD Standard||T&M $125.00/hour||$800.00|
|eACD Enhanced Complexity Level 1
1–2 menus, 2–4 skillsets, 1–10 Virtual Directory Numbers (VDNs)
|eACD Enhanced Complexity Level 2
3–6 menus, 5–8 skillsets, 11–30 Virtual Directory Numbers (VDNs)
|eACD Enhanced Complexity Level 3
7+ menus, 9+ skillsets, 31+ Virtual Directory Numbers (VDNs)
|Licenses (one-time charge per unit):|
|Agent license (for Avaya phone)||$1,000|
|IP agent license (for non-Avaya phone)||$1,400|
|Station license to support 2nd number on phone (optional)||$140|
|Purchase Price||Monthy Lease Charge|
|Phone/Sidecar bundle (lease only)||$10|
|Call Center Management Information System (CCMIS) Access||$100.00|
|Supplemental directory number||$30.00|
|Music on Hold||$10.00|
Six reports are prepared and delivered once per month: Call Duration, Group by Agent, Group by Type of Call, Delay Before Abandoning, Delay Before Answering, Summarize ACD Group Performance
Approx 70 pages of reports that are prepared and delivered once per month. Includes all the Basic reports plus weekly totals, listed by day, busy hours, etc.
|Reports monthly (per report)||$10.00|
|Reports weekly (per report)||$40.00|
|Reports daily (one to six reports)||$200.00|
Remote SUNet Access over DSL
Stanford's DSL service ended on August 31, 2012.
Cardinal Cable Television
Activation and Monthly Fees
One Time Cost
|Courtesy Lounge/Room Service
|Deluxe Lounge Service (Where available)
includes all channels
includes all channels, no premiums, first HD/DVR cable box free
includes all channels, all premiums, first HD/DVR cable box free
|Additional High Definition DVR Box||$11.95|
|Technician Cable Box Installation||$150|
One Time Cost
|Repair visit: technician determines problem is with Stanford system/equipment||no charge|
|Repair visit: technician determines problem is with subscriber system/equipment||$35
Additional time & materials may apply
* Effective 1/1/13
The Stanford Medical Center uses two types of paging systems, often referred to as "Stanford network" and "long-range".
- Stanford Bay Area Network (Stanford BAN). Most of the Stanford medical community—and all code teams—use a Stanford-owned paging system for their paging service. Pagers are owned by departments. Users send pages over a frequency used ONLY by the Stanford paging system.
- Arch Wireless system (long-range). Staff, students and faculty who live or work in areas not reachable by the Stanford system may rent Arch Wireless pagers from the Pager Administration office.
Note: Arch Wireless pagers are not available for personal accounts. This service costs more and pages tend to take a bit longer to be transmitted. However, Arch Wireless does provide a larger area in which you can receive pages. Keep in mind that Stanford has much less control over the reliability of the Arch Wireless service.
The two systems differ in the following ways:
Bay Area Network
(Nationwide 40,45 special order or Regional/Statewide)
|Range||50 miles||300 miles|
|Pager Price||alphanumeric: $106.00||no charge|
|Monthly Charge||$4/month||$4/month plus:
$9.75/month for alphanumeric
|Billing||billed from IT Services||billed from USA Mobility (except for the $4/month charge listed above, which is billed from IT Services)|
|Repair||Bring the pager to the Pager Administration Office for replacement; in-warranty pagers are replaced at no charge.||
Bring the pager to the Pager Administration Office for replacement.
Net-to-Switch program charges are calculated at a flat rate, per switch, per month. Fees are billed to the department on a monthly basis, and will appear on the monthly statement from IT Services. Current charges are:
|8 Port 10/100||$51|
|24 Port 10/100||$89|
|48 Port 10/100 1||$164|
|Note: The above two ports are available to existing clients only (not to new clients).|
|24 Port 10/100/1000||$162|
|48 Port 10/100/1000||$247|
|48 Port 10/100/1000 w/10G uplink||$325|
|12 Port Distribution switch2||$136|
|10G Distribution switch||$450|
1 48 port 10/100 switch also includes ability to activate
two gigabit ports for additional $300 per port.
2 12 port Distribution switch is only necessary in certain network topologies.
WebEx at Stanford is by subscription and is charged monthly to your department's IT Services bill.
Named host model
Stanford's "named-host" licenses cost a flat $29/month per named-host (i.e., those who initiate the sessions). No license is required to participate in a Meeting/Support/Event/Training or Sales session; only the host needs a license. Licenses cannot be shared among users; each WebEx session host must have his/her own license.
The flat-rate covers an unlimited number of sessions, of unlimited duration, with up to 1000 participants in each session. The only additional cost is for teleconferencing, if needed:
|WebEx Teleconferencing Rates|
|$0.0110/minute per participant for VoIP (Voice over IP)
|$0.0400/minute per participant for local telephone numbers (area code 650) *|
|$0.0450/minute per participant for toll-free teleconferencing where the host pays for all teleconferencing charges|
|* Conference participants from outside the 650 area code must pay for any long-distance charges. International audio-conferencing — both call-in and call-back — is enabled; it is billed at various rates on a country-by-country basis. (current rates [PDF])
|Storage of Recorded Meetings|
|WebEx allows license holders to record their Meeting Center, Training Center, and Event Center sessions, both what is displayed on the screen as well as the audio-stream (if WebEx integrated audio is used). Stanford has purchased a small amount of online storage to be shared among all Stanford license holders. IT Services will pass through the WebEx rate of $10/Gb per month for those who have more than 1Gb of recorded meetings and choose to keep those recordings on the WebEx servers. IT Services can also work with users to download those recordings to local disk storage if that is preferable.|
Campus Card Services
Note: Monthly charges include support and maintenance for the point-to-point circuit between your card reader and networked Campus Card System equipment; they do not include maintenance, repair, or replacement of card readers.
|Electronic Access Control||$25.00|
|Electronic Alarm Contact||$9.00|
|Privileges reader circuit||$12.00|
|Point-of-sale reader circuit||$12.00|
|Copier reader circuit||$12.00|
|Vending machine reader circuit||$12.00|
|Cash-to-card machine circuit||$12.00|
|Printer point-to-point to print server circuit||$12.00|
|Privilege, access control, access schedule changes, or standard reports (per occurrence)||$75.00|
|Workstation training (provided by IT Services Technology Training)|
|Application support||Time & Materials |
- Changes to door reader access control patron lists are made by Stanford Card Office personnel.
- Personnel in subscribing departments make changes via department-owned access workstations.
- Assessed for sites that use non-IT Services-provided payment or credit card servers/software that interface with the Campus Card System
|Installation of new door access readers or new circuits, or moves of existing readers or circuits ||Time & Materials |
|Other Card Reader Installations ||Time & Materials |
- Installation of a door access reader may require a carpenter, locksmith, electrician, and network technician. In addition to standard Time & Materials rates, IT Services assesses a project management charge for door reader installations. This fee covers all aspects of a door reader project including specification, procurement of equipment, installation, coordination of outside vendors, and training.
- Installation of other types of readers (i.e., other than door access readers) incur standard Time & Materials charges.
- Includes labor and materials not covered by a monthly service rate.
|Discontinuing any data service for any card reader||NO CHARGE|
|Dark Fiber Circuit2|
1An 8% infrastructure surcharge is added for Dark Fiber Circuits ordered by commercial carriers.
Information on the infrastructure surcharge
is available through the Office of Research Administration. See also Administrative Guide Memo 37.3.
2A fiber circuit is one fiber pair (two fibers) from an originating end-point patch-panel/interface to a terminating end-point patch-panel/interface.
|- 500 monthly participant minutes||$160|
|- 1,000 monthly participant minutes||$260|
|- 5,000 monthly participant minutes||$990|
|- 10,000 monthly participant minutes||$1,480|
|- participant overage (per minute)||$0.30|
|- Unlimited minutes (1 concurrent event)||$400/mo.|
|Pre-event planning and testing||$250|
|Additional planning & testing||$129/hour|
|Per video capture|
|- One time||$100|
|- Weekly (up to 20 video captures/month)||$300|
|- Small conference room (2 hrs labor)||$400|
|- Large conference room (3 hrs labor)||$625|
|- Additional hourly labor||$129|
|Set up fee (one time)||$150|
|Annual license fee||$108|
|One hour minimum||$125/hour|
- Facilities & Systems Administration
- Backup & Storage
- Research Computing
On this page:
Facilities & Systems Administration
|Service||Monthly Rates||One-time Charges|
|By Rack Unit: $29.50
By Full Rack:
|Managed Virtual Server
|Unix/Linux/Windows Systems Administration
|Per Server 8-5, M-F Support:
|Windows Application Administration||Additional Applications:
||Installation and Setup:
|Firewalls||Per Rule Change:
High Performance Computing*
*Existing customers; service closed to new subscribers
||Data Center Equipment Installation, Power Upgrades, and Additional Networking Requirements:
|Account & Email Sponsorship||Account (SUNet ID, email)
|Hourly Rate For Work Not Covered Above||Hourly Rate (Networking and Facilities):
- By Rack Unit: This is the charge for servers using shared rack space. Cost is based on the actual number of rack units used by the server. Server installation and special power hookup are not included in the rate. Rate includes monthly cost for standard space and power usage.
- By Full Rack: There are two sizes of racks, those which support medium racks (20 units) of equipment, and those which support large racks (31 units), assuming standard rack-mounted equipment. Rate includes monthly cost for standard space and power usage.
- By Square Foot: This is blocked space that is either managed by the client or managed by IT Services Shared Services staff. Rate includes standard power consumption, specialized facilities, environmental monitoring, and Production Control Group support for system monitoring and incident resolution.
- For Oracle databases, rates are only charged per production database. The associated development databases are supported at no extra cost.
- For MS SQL databases, rates are only charged per server regardless of the number of production databases running on the server. MS SQL databases on development servers are supported at no extra cost.
- Non-Standard O/S or Hardware: This rate applies to machines which are running operating system versions or using hardware which is not on our supported list.
Backup and Recovery
|IT Services Solutions|
|Backup and Recovery Service (Servers)|
|BaRS||$1.00 per GB|
|Disk-Based Replication||$0.10 per GB|
|BaRS||$28,294 per 10 TB + $1,150 per server|
|Disk-Based Replication||$4,400 per 10 TB|
|Vendor Solutions1||Local Solutions|
|Backups for Personal Purchase (Desktop)|
|Service||Monthly Rate||Service||Monthly Rate|
|up to 2 GB||Free||Alternatives available on the Connected website.|
|over 2 GB||$4.95|
|Backups for Departments & Workgroups|
|MozyPro||Connected||Purchase of backup software and/or storage may be required.|
|Service||Monthly Rate||Service||Monthly Rate|
|Base cost||$3.95 plus $0.50 per GB||Up to 128 GB per device||$9/month per desktop, 1-49 devices|
|1 GB||$4.45||Up to 128 GB per device||$8.75/month per desktop, 50-99 devices|
|5 GB||$6.45||Up to 128 GB per device||$8.50/month per desktop, 100-199 devices|
|10 GB||$8.95||Up to 128 GB per device||$8.00/month per desktop, 200+ devices|
1 Varies; based on number of gigabytes of disk backed up.
2 Rate for new service agreements and renewals. Additional discounts available by quantity. Contact firstname.lastname@example.org.
|Service||Monthly Rates Per GB|
|Server Disk Storage (High Performance)||$1.00|
|Server Disk Storage (Standard Performance)||$0.33|
|Individual & Group File Storage||$0.10|
|Secure Individual & Group File Storage||$0.10|
|Service||Annual Rates Per 10 TB||Additional Annual Charges|
|Block Storage (High Performance)||$30,060||
|Block Storage (Standard Performance)||$5,390||
Storage Rate Definitions
- Server Disk Storage (High Performance): Server Disk Storage (High Performance) balances performance and reliability with cost. Most services find the level of performance and reliability more than sufficient; examples include the databases that support HelpSU, email, and calendar data. Disk failures may occur a few times a year but are noticeable only during peak demand.
- Server Disk Storage (Standard Performance): Server Disk Storage (Standard Performance) handles office documents, digital media, web content, and AFS. Server Disk Storage (Standard Performance) uses the University's general-purpose public network. Storage devices in this group are significantly cheaper and generally provide lower levels of performance and reliability. Server Disk Storage (Standard Performance) has many of the features available in Server Disk Storage.
- Individual & Group File Storage: Individual & Group File Storage provides standard ways for individuals and groups to share files across intranets and the Internet. By using a remote file-access protocol that is compatible with the way applications already share data on local disks and network file servers, Individual & Group File Storage enables collaboration on the Internet. Individual & Group File Storage is optimized to support slower speed connections.
- Secure Individual & Group File Storage: Secure Individual & Group File Storage provides a way for faculty and staff to transmit and store Restricted and Confidential Data. It is for both Windows and Macintosh desktop and laptop computers. Faculty and staff who participate in the Secure File Storage service must have Stanford Whole Disk Encryption (SWDE) installed and encrypt their laptop or desktop computer. They must also use either the Stanford Virtual Private Network (VPN) or Stanford Network Access Control (SUNAC) while transmitting files. Individual and group accounts are available.
- Block Storage (High and Standard Performance): Block Storage uses our Server Disk Storage service and provides a significant discount for high-volume storage requirements.
Online Archive Storage
|Service||Monthly Rates Per TB|
|Online Archive Storage||$16.67|
|Service||Monthly / Annual Rate||One-time Charges|
|Rack: pre-populated||$208 / $2,500||N/A|
|Rack: Stanford-provided||$250 / $3,000||N/A|
On this page:
Contract Support: Computer Resource Consulting
CRC rates are based on the number of devices and complexity of the environment to be supported. The table illustrates rates for Field Support Team based departmental computing support. Pricing for Extended Services requires a discussion with the client in order to determine appropriate costs.
|Fewer than 200 workstations||$58
|More than 200 workstations||$57
|More than 500 workstations||$53.50
Contract Support: Servers
|Base Level Server1||Application Server2|
1 Base Level Servers are file servers only.
2 Application Servers require more specialized server expertise and typically include application servers, backup servers, domain controllers, etc.
Contract Support: Server Consulting
|$129 per hour|
|Services||At Client Site*||Carry-In|
|Diagnosis (fee waived if we do repair)||$75.00||$50.00|
|Desktop Troubleshooting and Repair||$125.00||$100.00|
|New Hire Onboarding and Computer Set up||$250||New Computer Setup — Connect to Network, Install ESS** and Client Software||$190.00||$145.00|
|OS Installation, Basic (OS only, no apps or data migration)||$225.00||$150.00|
|OS Installation, Full (OS, apps and data migration)||$375.00||$275.00|
|Hardware Installation and Configuration||$105.00||$80.00|
|PDA Setup and Configuration||$105.00||$80.00|
|Network Hardware Installation and Configuration (Client Site Only)||$125.00|
|Configure Network Access||$100.00||$75.00|
Campus Hardware Maintenance Program (CHaMP)
Rate comparison (all rates are based on a monthly billing cycle):
The rates CHaMP offers are pre-negotiated exclusively for the CHaMP program. The table below illustrates a sample of the vendors' service levels and list price. The list price is followed by the estimated rate the client receives going through procurement and, lastly, the rate negotiated by CHaMP.
The table illustrates sample rates based on common equipment on the CHaMP program. The rates vary depending on the equipment and the type of coverage. We used SUN and IntraServe Systems as a representation of the types of savings that could be obtained through CHaMP.
|Sun Microsystems||List price through vendor||Stanford price through procurement||Price through the CHaMP program||Service Level|
|V440 Server||$204*||$76.69*||$69.22*||Gold support|
|E420R Server||$529*||$197.66*||$179.69*||Platinum/2 hr on-site response|
|IntraServe||List price through vendor||Stanford price through procurement||Price through the CHaMP program||Service Level|
|Dell Power Edge 1850||$39*||$27.80*||$24.36*||Next day|
|HP LJ555 Color Printer||$95*||$78*||$69.60*||Next day|
* The blue text indicates sample rates.
Technology Training by Appointment (TBA)
|1 1/2 hours||$295|
|Turing Auditorium||$60/hour (2-hour minimum time blocks)|
|POST / PHIL / Arguello Labs||$75/hour (4-hour minimum time blocks)|
Web Consulting Services
|Basic Site||$4,000 one-time fee|
|Basic Site Plus||$4,000 one-time fee plus $60 per hour additional|
|Custom Site||Vendor costs plus $60 per hour project management|
|Site Maintenance||$25 per hour|
Time and Materials
|TIME AND MATERIALS|
|Time Charges: labor not covered by a monthly service charge|
|- Project Management||$129 per hour|
|- Construction Project Management||$160 per hour|
|- Service Deployment & Administration||$129 per hour|
|- Design & Development||$166 per hour|
|- CAD Drawings||$67 per hour|
|Materials Charges (materials not covered in an existing standard rate)||cost of materials plus handling charge|
|RUSH SERVICE REQUESTS
important information about premium services
|Request for service in less than the standard response time
rush request will be processed immediately and scheduled as soon as possible
|$125 additional charge|
important information about premium services
|Monday through Friday, 5:00 p.m. to 8:00 a.m.
Saturday or Sunday, anytime
(request for service with work scheduled anytime after business hours, Saturday or Sunday, anytime)
|$200 per day + $50 per item|
Telephone and Cable TV Service Charges
|Change telephone number or feature||$3.95|
|Repair visit: technician determines problem is with Stanford system/equipment||no charge|
|Repair visit: technician determines problem is with subscriber system/equipment||$35.00|
|Repair visit: technician determines problem is result of tampering with facilities||IT Services time & materials
billed to responsible party
|New jack outlet
(wall plate and wiring)
|time and materials rate|