Bug Fixes and Enhancements
On this page:
NOTE: We make every attempt to work Bug Fixes prior to Enhancement Requests in order of priority. Resource availability with the required skill set to complete the task could impact the order in which development is completed.
Priority: 1 = High, 2 = Medium, 3 = Low, 4 = Don't do
Bug Fixes/Workarounds
| Date | Priority | Description | Status |
|---|---|---|---|
| 3/7/2008 | 1 | Unable to print a ticket via the Print button | Open |
Enhancements
| Date | Priority | Description | Status |
|---|---|---|---|
| 3/7/2008 | 1 | Display Broadcasts on HelpSU submission form | Open |
| 3/7/2008 | 2 | WebEx Integration | Open |
| 3/7/2008 | 2 | Jira Integration | In Progress (Phase 1 completed) |
| 3/7/2008 | 3 | Reporting on Work Info and the Audit Log - develop an easier way to accomplish this task | In Progress |
| 3/7/2008 | 3 | Change ticket Status to "In Progress" when an inbound work info update is received via email | Open |
Recently Completed Development
| Date | Priority | Description | Date Completed |
|---|---|---|---|
| 5/15/2008 | 3 | Create a hidden field (for reporting purposes) that concatenates Tiers 1, 2, and 3 of the Product or Operational Catalogs. | CMR 16011 Completed on 7/24/2008 |
| 3/7/2008 | 3 | Add link to "Search Incident Archive" form under the Function label in the left sidebar. We're getting questions on how to get to the archive form. | CMR 16010 Completed on 7/24/2008 |
| 4/7/2008 | 3 | Add the ability to subtract time in the Effort Time field on the Attachment tab | CMR 15802 Completed on 7/10/2008 |
| 4/7/2008 | 3 | Develop capability to print from the Mid-Tier | CMR 15385 Completed on 6/19/2008 |
| 5/9/2008 | 2 | Change Incident Request Resolution notification to include the text in the Description field in the Resolution. Right now it is displaying Summary. | CMR 14906 Completed on 5/30/2008 |
| 4/7/2008 | 2 | Upgrade inbound email parser to put attachments sent in with customer replies into the Work Info History table | CMR 14906 Completed on 5/30/2008 |
| 4/7/2008 | 3 | Emails with the subject Away from my mail [Re: $Subject] will NOT get inserted into Work Log Entries. | CMR 14906 Completed on 5/30/2008 |
| 3/7/2008 | 1 | Adapt Inbound Email to accommodate TAS PBI and PKE worklog updates | CMR 14906 Completed on 5/30/2008 |
| 3/7/2008 | 3 | IP Address of submitter is not being captured in the Work Log | CMR 14906 Completed on 5/30/2008 |
| 4/7/2008 | 1 | Tune Database | CMR 14698 Completed on 5/02/2008 |
| 4/7/2008 | 2 | SLMs are attaching to Incident Type = Projects (and should not) (nor for "Orders") | CMR 14424 Completed on 5/02/2008 |
| 4/7/2008 | 3 | Email assignment notifications are going to Assignee when they are creating a ticket and assigning it to themselves in one SAVE. We want to suppress these self-assigned notices. | CMR 14424 Completed on 5/02/2008 |
| 4/7/2008 | 1 | Tighten up/restructure the text of the Group Notification emails so that all extraneous/superfluous data is stripped (issue with SMS 160-character limit) | CMR 14424 Completed on 5/02/2008 |
| 4/7/2008 | 3 | Verify criteria for "Customer's Incidents" table, and perhaps re-label to "Customer's Recent Incidents". | CMR 14424 Completed on 5/02/2008 |
| 4/7/2008 | 3 | "Copy To New" function copies over the Timelog and Work Info History fields (and didn't do that in Remedy 5.5) | CMR 14424 Completed on 5/02/2008 |
| 3/7/2008 | 1 | Gibberesh is being inserted into the Work Info table (via inbound email) because the "Content-Transfer-Encoding" of inbound email is being set to base64. | CMR 14424 Completed on 5/02/2008 |
| 3/7/2008 | 3 | Hide "Estimated Resolution Date" | CMR 14424 Completed on 5/02/2008 |
| 3/7/2008 | 1 | Ticket Status Lookup from a web form | CMR 14310 Completed on 4/26/2008 |
| 3/7/2008 | 2 | Allow templates to be shared between Support Groups | CMR 13626 Completed on 3/22/2008 |
| 3/7/2008 | 1 | Add Assigned Group Name in the Audit Trail | CMR 13626 Completed on 3/22/2008 |
| 3/7/2008 | 2 | Increase Summary Field on HPD:Worklog to be 255 characters (from 100) | CMR 13626 Completed on 3/22/2008 |
| 3/7/2008 | 2 | Allow First Name and Last Name fields to be sortable on the Overview Console via the Web | CMR 13626 Completed on 3/22/2008 |
| 3/7/2008 | 1 | Assignee name is being remove from cases that are re-categorized. | CMR 13285 Completed on 3/9/2008 |
| 3/7/2008 | 1 | Tasks remain in the Overview Console even when closed. | CMR 13265 Completed on 3/8/2008 |
| 4/7/2008 | 2 | Review current color-coding based on Priority (Critical=Red, High=Blue, Medium=Green, Low=Black) and determine if Remedy users would benefit more from our prior color-coding based on affiliation (Faculty=Red, Student=Blue, Staff=Black). | Cancelled |
| 3/7/2008 | 3 | Prepend the words: Status: Summary: Description: when inserting text into the Email Messages form. | Cancelled |