HelpSU for Support Staff
The upgrade to Remedy Service Desk 7.0 was successfully completed at 6 p.m. on Monday, February 18, 2008. Please refer to the information below about the features and capabilities of the new application. If you have questions, please submit a HelpSU request.
HelpSU and Remedy Applications
- Options for Connecting to HelpSU and Remedy Applications
- Log into HelpSU via Mid-Tier
- HelpSU News Center
User Training and Documentation
- Biggest Changes With Remedy Service Desk 7.01
- 10-Minute Quick Tour: Comparing Remedy 5.5 to Remedy 7.01 (video)
- The Email System Remedy 7 (video)
- Remedy Service Desk 7.01 Screen Shots [PDF]
- Remedy Keyboard Shortcuts [PDF]
- Notifications in Remedy 7
- Reporting Job Aids
- Remedy 7 Training Opportunities
- Frequently Asked Questions (Stanford Answers)