Help Request Status
[Stanford Users Only]
Voice over IP (VoIP) is the next generation of voice communication service. With VoIP service, the circuit carrying the voice signal between your telephone and Stanford's central telephone switch is integrated into the same network that connects your computer and the Stanford network. VoIP technology allows for better network management and positions end users for evolutionary trends in telephony-data integration applications.
Cost of Service: VoIP monthly costs are documented on the Service web pages. Network costs may vary depending on the Service Level Agreement.
Turn around time of request: Requests for add, moves, or changes will be at the normal IT Services intervals.
Help Desk: If the question is not listed below, please route HelpSU ticket to the Control Desk.
Your user name is your 10-digit primary phone number. If your phone number is 723-XXXX, you would enter 650723xxxx. Enter it and press OK. Your default password is 1234 (unless you have changed it). Enter it and press OK. If you have not changed your password, please do so.
Press the "Menu" soft key. Scroll down and select "User". Scroll down and select "Password". Enter a new password.
The prices for the IP Phones are documented on the Rates and Ordering Information web page for VoIP Telephone Service. http://www.stanford.edu/services/voip/info/rates.
Not at this time. There are issues that require IT Services to track every IP telephone set's physical location. Use the current process (working with your Department IT Contact) to get your phone set moved. There are some network parameters configured in the phone that need to be changed when a set is moved.
Press the Msg/Inbox key. Use the up and down navigation keys to highlight the call you wish to call back. Press the Dial soft key to dial the number. If calling an off campus number back, please remember to edit by pressing the Dial soft key, then entering a 9 and if area code is different, a 1 before the number, then press OK.
Press the Shift/Outbox key. Use the up and down navigation keys to highlight the call you wish to call back. Press the Dial soft key to dial the number.
This is referred to Calling Name Display. You will not be able to see the caller's name if the caller is not on the Stanford system. The word "Private" is displayed when an off-campus caller has chosen to block their Calling Line ID. You may also see a short name like 'DD3' on the outbound calls. This identifies the outbound facilities that carry your call.
The Nortel IP Phone 2004 phone directory holds 16 listings.
Your Inbox and Outbox each list the last ten calls that were received (Inbox) and placed (Outbox). Calls are listed in chronological order from newest to oldest. Details of each call can be obtained by pressing the Msg/Inbox or Shift/Outbox key and then the Display soft key. You may also see a short name like 'DD3' on outbound calls. This identifies the outbound facilities that carry your call.
Plug the phone into the wall TSO at the activated data port and then plug your computer into the phone at the port marked with the PC icon.
Your screen has been scrolled up past the first page. Press the "down" button (possibly several times) in the navigation keys to restore the screen to the first page.
Have your designated Department IT Contact place an online service order at: itservices.stanford.edu, with the following information: phone number; current location as in your quad, building, and jack; your new location quad, building, and jack location; and an account number.
Yes. IP Phone 2004 and IP Phone 2002 sets may have up to two add-ons, each with 22 additional keys. IP Phone 2001 sets do not have add-ons.
On IP Phone 2004 sets, there are 3 keys on each side of the display screen. Starting from lower right and counting upward, they are numbered 1, 2 and 3. On the left side and counting upward, they are numbered 4, 5 and 6. After you press the UP arrow key (located below the display screen), the keys on the right are (from bottom up), 1, 7 and 8 and on the right, 9, 10 and 11. Pressing the UP arrow key again, the right side now has keys (from bottom up) 1, 12 and 13; the left side has keys (from bottom up) 14.
You can call 5-HELP (5-4357) or go to VoIP web pages. http://www.stanford.edu/services/voip/userguide/
You can either open a HelpSU ticket or call 5-HELP (5-4357). When filling a HelpSU request, choose Request Category: Phones and Cable TV, Request Type: Repair Services, and Operating System: Other Operating System. In Request Description, specify your problem and alternative phone number where repair technicians can contact you.
Yes. POE switches use a protocol, IEEE 802.af, that prevents power from being applied to PCs and other network devices. Power is only applied to VoIP sets.
You have tried to log in three times and have not provided the proper password. The system has now locked you out. Please contact the HelpDesk to have your password re-set.
No. The network must be configured to support VoIP. This includes items such as Power over Ethernet (POE). Please contact the ITS Service representative for a complete description of the network requirements.
No. The VoIP phone is a networking device and does not provide the signaling for either the FAX or answering machines to work properly. These still need to be connected to a standard line.
The VoIP sets draw power from the network switch. In the Net-to-Jack model, these switches have 20-30 minutes of power backup. This should be long enough to make emergency calls and get out of the building.
You may have a mis-match between speed settings in the phone and the network switch. Please open a trouble ticket.
Yes, although any features you have on keys 11 through 14 will not be funtional.