Help Request Status
[Stanford Users Only]
In place of an answering machine, when calls can only be recorded if user does not answer, the Stanford Voice mail system can route calls automatically when busy on another line or when not in their offices. It's many features can allow you to route messages that may not be for the user or to share information by sending it to another mailbox, can give you time and date stamp, send private voice mail messages and create distribution lists. Users can also access their voice mail from any touch tone phone to retrieve messages or update their greetings. Stanford's voice mail services run on two systems. The "A" system, accessed by dialing 3-0000 from any on-campus phones, serves students, faculty and staff in non-medical environments.
The "B" system, accessed by dialing 3-1111, is reserved for School of Medicine, Hospital, and Clinic users. Specialty voice mail menus (Enhanced Call Processing applications) are created on both systems. Refer to: ECP=Enhanced Call Processing Applications
Cost of Service: Refer to the Department rates, or Student rates web page.
Turn around time of request: One-day turn-around time
If single line set, a stuttered dial tone will set off each time you lift handset up to alert user there is a new voice mail message waiting. User can still dial out, stutter tone will stop once the voice mail messages are retrieved.
Your message waiting light will only light up when there is a New message that has not been heard. By pressing the message waiting button when there are no new messages, a busy signal will be heard, but it has not stopped working. Simply dial the voice mail system either 3-1111 or 3-0000 from the number that has a mailbox you are wanting to log into, once system responds you will hear your user name and then be prompted to enter your password.
You may press 3 at least 2 times in quick succession to fast forward to the end. Press 6 to route to another mailbox or press 7 to delete or 9 to archive for 24 days.
If you have already heard message, simply press 3 at least 2 times in quick succession to fast forward to the end. Press 6, system will prompt you to record a short message then press #. After having recorded the short message and pressing #, the system will prompt you for the mailbox you are routing the message to, enter the a valid 5 digit Stanford mailbox number, system will then sound off the user name of the mailbox you entered to identify the mailbox, if correct press #, message is sent. System will prompt you whether you would like to send to another mailbox, if not press * then system will prompt you press9 to archive it or press 7 to delete message.
Due to voice mail system configuration, the light indicator is configured to send signal to the Primary Directory number=PDN (first number/button on set. For those that have their mailbox on DN2, either dial the voice mail system from DN2 and enter password, or dial from the PDN, the voice mail system number (3-1111 or 3-0000), when system responds, press * then mailbox (which is the number of button two, then enter password.
Unfortunately, when client hears this recording it is too late to forward it back to it's mailbox since it has exceeded it archived status and system can no longer store it. Client may either record message with a tape devise, make sure client is using a speaker phone and placing the tape devise next to phone or have it dictated.
Yes, by upgrading to a 'whopper mailbox', this service increases your messages from 25 to 100. Your outbound and inbound messages may be up to 5 minutes in length. Your monthly cost also increases from $6.95 for a standard mailbox to $15.00. for a whopper mailbox. You also have many other capabilities, voice mail packet can be requested and have one sent I.D. mail.
Your initial password is your student ID.
To check to see if you have any messages in your voice mailbox, lift the handset on your telephone. If you hear a stutter dial tone (i.e., beep-beep-beep), you have new messages.
Regular Voice Mail:
http://www.stanford.edu/services/voicemail/students/vmone/4check.html
Call the Stanford IT Help Line at 725-HELP and a representative will reset your password for you. You must be the service subscriber and able to answer questions that identify you.
See instructions for initializing your mailbox.