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Frequently Asked Questions — DSL

Service Overview

Remote SUNet Access over DSL (Digital Subscriber Line) provides the fastest remote Ethernet-level connectivity currently available between remote equipment, a home or remote office computer, and Stanford's networked computing resources. Unlike commercially available DSL lines, Stanford's DSL service provides "virtual private network" connectivity and a Stanford IP address -- features that allow for faster throughput and full access to SUNet-connected servers

Cost of Service: http://www.stanford.edu/services/dsl/

Turn around time of request: Varies by customer but typically 10-15 business days.

Required information from client: To get started, have your department Department IT Contact submit an Online Service Order requesting a DSL installation. Be sure to include the following:

• Account number for installation
• Account number for monthly billing
• High Speed or Low Speed
• User name, campus phone number and email address
• Installation address and telephone number to be used at that location
  
  

Help Desk Specialist: If the question is not listed below, please route a HELPSU ticket to: Service Group - IT Services Order Management Tier 2 Specialists under Problem Category - Phone/Cable/Cellular.

Frequently Asked Questions

1. Can I get DSL through Stanford?
2. How do I find out if I qualify?
3. If I qualify, what are my options?
4. What are the available speeds?
5. What are the prices for the different speeds?
6. Why such a difference in price from the commercial service?
7. How long does it take to get service if I qualify?
8. How can I get more information before I order DSL service?
9. My DSL service is not working...

1. Can I get DSL through Stanford?
   To Qualify for Stanford DSL, you must have AT&T as your local service provider and you must live within a certain distance of the nearest AT&T Central Office.
   
   
2. How do I find out if I qualify?
   Staff or Faculty must have the Department IT Contact for their respective department submit a CSO.
   
   
3. If I qualify, what are my options?
   Currently there are three speeds available. The speed you receive is once again dependent on the distance from the AT&T Central Office and other factors.
   
   
4. What are the available speeds?
   http://www.stanford.edu/services/dsl/.
   
   
5. What are the prices for the different speeds?
   For current DSL rates, see http://www.stanford.edu/services/dsl/#rates.
   
   
6. Why such a difference in price from the commercial service?
   Order Management. Stanford must provide equipment on campus in order to provide this service. Further, the 5 IP addresses and 4 port router you receive enable your computer to appear as an extension of your work desktop.
   
   
7. How long does it take to get service if I qualify?
   This is highly dependent on several factors, but typically 10–15 business days.
   
   
8. How can I get more information before I order DSL service?
   Our website is located at http://www.stanford.edu/services/dsl/. For information beyond the website, a referral can be opened and a Service Manager will call you back within??
   
   
9. My DSL service is not working...
   Please call 5-HELP (HD1 refer to PCG).