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Frequently Asked Questions — Flat Rate Business Phone Service

1. Will we still need PBNs (private billing number, a.k.a. long distance authorization codes) for new employees?
   No, PBNs should be ordered only for those employees who will have occasion to use them for chargeable calls, for example, international, informational (411) or 900/976 type calls.
   
   
2. What will the phone bills look like? Will there be any call itemization?
   The phone bill will reflect the increase on the line item; where $12.50 is for unlimited local calling, it will reflect $13.50 for unlimited local and domestic long distance. This includes Hawaii, Puerto Rico and the Virgin Islands. The only call itemization you will see is for international calls. If dialing domestic, you will no longer see any call itemization even though you will hear the tone for a PBN, and you will still need to enter it.
   
   
3. Why will the tone still beep when dialing domestic long distance?
   The tone beeps to notify you to enter in your authorization code. ITSS will review this in six months to determine whether the long distance authorization code (PBN) should be removed for all domestic calling. When a decision is made, ITSS will communicate the outcome to the community.
   
   
4. Will we still be able to isolate a person abusing the long distance codes?
   Only if they are dialing an international number, will you be able to track which phone is being used and take precautionary measures. If you do see a pattern of abuse, you may request the deletion of that particular PBN and request a new PBN.
   
   
5. Does this mean that our research grant will only pay for international calls related to research projects, while the monthly service is charged to the departments' operating budget?
   Calls related to research projects will only be itemized if they are international. The operating budget will increase by one dollar from $12.50 to $13.50 for unlimited local and domestic long distance. Itemization will appear solely for international calls.
   
   
6. When will we start seeing the Flat Rate charges on our ITSS statement?
   The September 2004 billing cycle will be the first statement for which the flat rate change will apply.