Computer Resource Consulting
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Overview
IT Services Computer Resource Consulting (CRC) provides for-fee computer support to Stanford schools, departments and institutions. CRC offers clients the time- and cost-saving advantages of having their own Stanford knowledgeable departmental IT support without having to manage IT staff themselves.
CRC services are provided through Field Support Teams–teams of highly trained IT professionals. Although each client is assigned one or more primary consultants (depending on the size of the IT environment to be supported), the team approach enables CRC to leverage the expertise of all team members to provide each client with the highest level of expertise.
CRC services include:
- Departmental Computing Support Services
Typical departmental computing support services include:
- Day-to-day support of Mac and/or Windows client desktops, laptops and associated peripheral hardware and software, including:
- Setup and installation of new machines
- Proactive security measures including Stanford Desktop tools, antivirus protection, operating system updates, and software application patches
- Installation, configuration, upgrade and troubleshooting of Mac and/or Windows operating systems as well as Stanford supported applications (such as Internet Explorer, Microsoft Office, Sophos, etc.)
- Day-to-day support for departmental servers, and peripheral network equipment.
- Local Network Administrator support and local network troubleshooting.
- Purchasing and configuration advice for computing and networking devices.
- Consulting services for existing computing environments, business advice related to computing, and collaboration on special projects.
- Support for data backups and restores.
- Support for Smartphones such as iPhones, Windows Mobile, Blackberry, and Palm.
- Day-to-day support of Mac and/or Windows client desktops, laptops and associated peripheral hardware and software, including:
- Extended Services
CRC also provides Extended Services to clients. These services can be in addition to or instead of services provided by a Field Support Team.
- Stabilization Services provides dedicated resources to transition the client environment to a support level that is both manageable and predictable.
- Premium Support provides a smaller ratio of desktops per consultant to allow for more attention as needed to clients, for more complex environments, and for mission critical hardware that requires faster response times.
- Long Term Projects provides service to clients who have a major IT Infrastructure overhaul and require dedicated resources to complete the project. Pre-determined deliverables and timelines are agreed upon with the client.
Our Clients
IT Services Computer Resource Consulting provides support a wide variety of Schools, departments and University labs and institutes.
The following is a partial list of CRC clients
- Bio-X
- Chief Financial Office
- Dean of Research
- Earth Sciences
- Geballe Labs for Advanced Materials
- Internal Audit
- Orthopaedic Surgery
- Psychiatry
- Risk Management
- Office of the General Counsel
- Office of Public Affairs
- School of Humanities & Sciences
- Vaden Student Health Services
Pricing
CRC rates are based on the number of devices and complexity of the environment to be supported. The table illustrates rates for Field Support Team based departmental computing support. Pricing for Extended Services requires a discussion with the client in order to determine appropriate costs.
| Workstations (desktops/laptops) |
Base Level Server* | Application Server* | |
|---|---|---|---|
| Fewer than 200 workstations | $58/month per workstation |
$535/mo per server |
$720/mo per server |
| More than 200 workstations | $55.50/month per workstation |
$535/mo per server |
$720/mo per server |
| More than 500 workstations | $52/month per workstation |
$535/mo per server |
$720/mo per server |
* Base Level Servers are file servers only.
* Application Servers require more specialized server expertise and typically
include application servers, backup servers, domain controllers, etc.
More information
CRC rates are based on the number of devices and complexity of the environment to be supported.
To learn how Computer Resource Consulting can support your IT needs, please contact CRC Director Shirley Hodges (contact information).
