Stanford Answers is a centrally-hosted web knowledge-base service that provides members of the Stanford community with easy access to consulting solutions and self-help information. Currently, the Stanford Answers self-service web site covers desktop computing and other information technology topics supported by Stanford’s IT Services department. It also answers questions about many off-the-shelf computer products. IT Services invites Stanford organizations that provide support services and assistance to the Stanford community to adopt the Stanford Answers support analyst tool as a way to improve the consistency, accuracy, and timeliness of the support they provide to clients.
FAQs on everything from in-room network connections to file-sharing to security to wireless networking.
Stanford's Academic Technology Specialists work in alignment with the University's commitment to excellence in education and its general vision to improve teaching, learning, and research by developing and implementing new technologies. Academic Technology Specialists provide faculty and staff with department level consulting and advocacy in the effective uses of information technology for education.
IT Services Computer Resource Consulting (CRC) provides for-fee computer support to Stanford schools, departments and institutions. CRC offers clients the time- and cost-saving advantages of having their own departmental IT support without having to manage IT staff themselves.
If you are a faculty or staff member in a University department outside the Medical Center (where local network support is provided centrally), your LNA is a member of your staff who is available to provide a network address for your computer and any help you may need with network hardware and software. LNAs, in turn, receive the support and assistance they need from IT Services network operations consultants. (If you are a student living on-campus, network support is provided by an RCC Resident Computer Coordinator. See separate listing.)
If you are a student living in on-campus housing, your Residential Computer Coordinator (RCC) supports your in-room network connection, provides consulting services, and manages your computer cluster. Because RCCs are students too, they do not provide support 24 hours a day. RCCs are supported and managed by the Residential Computing group within SULAIR.
The helpsu.stanford.edu web site is Stanfords central online help request form used for various (mostly IT) services. The system behind the HelpSU form front-end allows schools, departments, and central offices to track user service requests. Other support groups at Stanford also use HelpSU for tracking their work. The software currently used for the HelpSU system is Remedy Help Desk.
Speaking of Computers, an e-newsletter published at the beginning of Fall, Winter, and Spring Quarters for the academic community, provides information about campus computing and technology activities and resources, including articles about new and updated e-resources, and new and ongoing services, projects and courses.
The Technology Support for Courses web site guides you to services that bring technology to the physical classroom/lab and helps you create and use online virtual learning spaces.
The Academic Technology Lab (ATL) is a resource center for faculty, instructors and TAs interested in using multimedia to improve teaching and learning at Stanford University. ATL consultants provide training and support for the development of instructional materials including interactive presentations, videos, DVDs and web sites. Faculty also receive assistance integrating technology tools into their courses. In addition, ATL staff provide consultations for web-based forums and online learning management systems such as CourseWork.
The Secure Computing web site provides security alerts and information for the entire Stanford community. The site includes computer security information specially tailored for three Stanford roles: personal computer user, system or network administrator, and administrator, department head, or principal investigator.
The Information Security Office and IT Services provide central network and computing security services that include blocking traffic at the campus network perimeter and at firewalls, preventive scanning, automated and streamlined systems for incident response, and timely notifications and alerts.