Campus Hardware Maintenance Program (CHaMP)
Overview
Support service numbers
for CHaMP clients:
| Sun | 800-872-4786 |
| Hewlett Packard | 800-633-3600 |
| IntraServe Systems, Inc. | 866-786-7278 |
CHaMP offers hardware maintenance contracts for PCs, Macintoshes, Dells, and UNIX workstations, and peripherals from such vendors as HP, IntraServe Systems, and Sun Microsystems.
CHaMP, managed by IT Services, has established a centralized maintenance contract with several vendors to provide support services at a reasonable cost to the campus community. The CHaMP Program manages the administrative end of the maintenance contracts while vendors provide the on-site service. Departments and labs pay a flat monthly rate for their covered hardware, and when a covered piece of equipment requires service, participants call the vendor directly to arrange a service call.
We offer hardware maintenance contracts for the following:
- PCs
- MACs
- Servers
- SUN boxes
- Printers
- Faxes
- Copiers
- Scanners
- & more...
Pricing
Rate comparison (all rates are based on a monthly billing cycle):
The rates CHaMP offers are pre-negotiated exclusively for the CHaMP program. The table below illustrates a sample of the vendors' service levels and list price. The list price is followed by the estimated rate the client receives going through procurement and, lastly, the rate negotiated by CHaMP.
The table illustrates sample rates based on common equipment on the CHaMP program. The rates vary depending on the equipment and the type of coverage. We used SUN and IntraServe Systems as a representation of the types of savings that could be obtained through CHaMP.
| Servers | ||||
|---|---|---|---|---|
| Sun Microsystems | List price through vendor | Stanford price through procurement | Price through the CHaMP program | Service Level |
| V440 Server | $204 | $76.69 | $69.22 | Gold support |
| E420R Server | $529 | $197.66 | $179.69 | Platinum/2 hr on-site response |
| Printers | ||||
| IntraServe | List price through vendor | Stanford price through procurement | Price through the CHaMP program | Service Level |
| Dell Power Edge 1850 | $39 | $27.80 | $24.36 | Next day |
| HP LJ555 Color Printer | $95 | $78 | $69.60 | Next day |
For more information
For more information, to request a service price quote, or to order service, call the Stanford IT Help Desk at 725-HELP(4357) or submit a HelpSU ticket.
