Help and support
ID cards
Getting a card
Eligible students, faculty and staff can obtain a Stanford ID Card at the Stanford Card Office. For more information call (650) 498-CARD or (8-2273).
Lost & stolen cards
Report lost or stolen cards immediately to the Stanford Card Office.
Damaged cards
If you are having a problem with your ID card (e.g., the card doesn't provide access to your office, you can't access the funds in your StanfordCardPlan account to buy lunch), fill out a HelpSU request at helpsu.stanford.edu.
Card Readers & cash-to-card machines
Report malfunctioning card readers/cash-to-card machines to (650) 725-HELP (5-4357) or fill out a HelpSU request at helpsu.stanford.edu. After hours and holiday trouble calls are answered around the clock by University operators, who refer system-wide problems to on-call repair technicians immediately, and individual user problems to the Systems Control Center at the start of the next business day.
The StanfordCardPlan
Direct questions about the StanfordCardPlan, loss-of-dollars complaints, or account balance questions to the Student Financial Services Office, telephone (650) 758-7526. To add cash to your StanfordCardPlan, use a Cash-to-Card machine or visit the Cashier's Office in the NW corner of the Old Union arcade. A refund of any non-zero balance may be requested through the University Student Financial Services Office.
Cardinal Dollars and dining plans
The StanfordCardPlan web site in the Controller's office has complete information describing this program, including Terms and Conditions.
