• QUICK LINKS
  • answers.stanford.edu
  • apple.stanford.edu
  • computing.stanford.edu
  • courses.stanford.edu
  • datarates.stanford.edu
  • dell.stanford.edu
  • departmentphone.stanford.edu
  • email.stanford.edu
  • ess.stanford.edu
  • helpsu.stanford.edu
  • myitserviceshelp.stanford.edu
  • orderithelp.stanford.edu
  • software.stanford.edu
  • studentphone.stanford.edu
  • techtraining.stanford.edu
  • tools.stanford.edu
  • unixcomputing.stanford.edu
  • vpn.stanford.edu
  • web.stanford.edu
  • windows.stanford.edu
• SERVICES
  • IT Services Only
  • All Campus Providers
    → computing.stanford.edu
• GETTING HELP
  • Stanford Answers
  • HelpSU: IT Help Desk
  • Training
• PROJECTS
• ABOUT US
  • What We Do
  • Organization Chart
  • Strategic Plan
  • Jobs
  • Contact info
  • Service & System Metrics
• INTERNAL
• SEARCH

  • Search IT Services:
     

• IT Services
• BigFix
• BigFix Client Installation (Mac OS X)

BigFix Client Installation for Mac OS X 10.3 and Above

Download and Install the BigFix Client

1. Click here to download the BigFix client for Mac OS X.
   
   
2. Double-click the BigFix_Mac.pkg icon in the disk image window. (If you downloaded the the installer using a browser other than Safari, double-click the downloaded .dmg file to open the disk image window.)
   
   
3. When the Welcome screen appears, click Continue.
   
   
   
   
4. Select your hard drive as the destination volume and then click Continue.
   
   
   
   
5. Click Install (or Upgrade if a previous version of BigFix is already installed).
   
   
   
   
6. When prompted, enter your administrator account information for the computer and click OK.
   
   
   
   
7. If a previous version of BIgFix is installed, you will be prompted to remove it. Click OK to remove the older software and continue with the current installation.
   
   
   
   
8. Select the Group and Sub-Group for your computer location and then click OK. (If your group is not listed, select Other. If your Sub-Group is not listed, select None.)
   
   Note: The Group and Sub-Group selections determine which BigFix administrators will have the responsibility for distributing operating system patches to the computer. Please ensure that the Group and Sub-Group information is correct.
   
   
   
   Note: If your network is not available, you will see the following alert instead of the Select Group and Sub-Group window. Click OK and try downloading and running the BigFix installer again.
   
   
   
   
9. Enter an email address and then click Yes, Notify Me if you would like to be notified of any changes to the BigFix service at Stanford. An example of a notification topic could be the addition of newly retrieved properties (that is, basic inventory information collected about your computer).
   
   Note: Subscribing to the email notification list is optional. If you do not want to receive notifications, do not enter your email address and click No, Don't Notify Me.
   
   Manual subscription: After successfully subscribing to the notification list, you will receive an email message from bigfix-users@lists.stanford.edu confirming this transaction. If you do not receive confirmation that your subscription request was successful, or if the Receive Email Notification dialog box does not appear, and you still want to receive notifications, send an email message to bigfix-users-join@lists.stanford.edu. The subject and body of the message can be left blank.
   
   
   
   
10. When installation is finished,click OK.
    
    
    
    
11. After the has been successfully installed, click Close.
    
    
    

Note: The BigFix client installer opens port UDP 52311 inbound because BigFix will not work properly if your firewall isn't configured to accommodate it. Click here for more information about the Mac OS X firewall.

::top of page

---

Verify the BigFix Client Installation (Optional)

After installing the BigFIx client on your Mac, you will see no obvious sign that anything has happened. BigFix will be running as a process. If you want to verify the installation:

1. On your hard drive, navigate to Applications > Utilities > Activity Monitor.
   
   
2. Be sure that All Processes is selected at the top of the window and look for the BESAgent (BigFix Enterprise Suite agent) in the list of processes.
   
   Note: The BESAgent process is labeled in red "Not Responding." This is normal for the current version of the Mac BigFix client.
   
   
   
   
3. If you encounter problems or have a question, call 5-HELP or submit a HelpSU request.

::top of page

---