SUL Tech Support

ITSS Training Opportunities for week of May 30

Wed, 18 May 2005 11:46:08 -0800

With Summer coming, now is a good time to consider taking a class or two and encouraging the staff you support to do so as well. Just one class in Word or Excel can boost a users confidence greatly. That said, here are the ITSS offerings:

Seats are still available for the following ITSS Technology Training classes the week of May 30 (click on links for course descriptions, locations, etc.):

* Introduction to Eudora: A Hands-On Experience (ITS 121A), Tuesday, May 31, 1:30-4:30, $150
http://www.stanford.edu/services/techtraining/courselookup.html?keywords=ITS121

* Data Management in Excel (ITS 333B), Tuesday, May 31, 1:00-4:30, $150
http://www.stanford.edu/services/techtraining/courselookup.html?keywords=ITS333

* Intermediate Eudora: Refining Your Skills (ITS 122A), Wednesday, June 1, 1:30-4:30, $150
http://www.stanford.edu/services/techtraining/courselookup.html?keywords=ITS122

* Designing Excel Spreadsheets (ITS 330C), Wednesday, June 1, 1:00-4:30, $150
http://www.stanford.edu/services/techtraining/courselookup.html?keywords=ITS330

* Web Design, Level 1: The Basics (ITS 291B), Thursday, June 2, 1:00-4:30, $150
http://www.stanford.edu/services/techtraining/courselookup.html?keywords=ITS291

Note: These sections of Data Management in Excel; Designing Excel Spreadsheets; and Web Design, Level 1 were added after spring quarter began due to high enrollments.

STAP or Hospital Tuition Assistance funds may be used to cover any fees.

For information on other courses, go to http://techtraining.stanford.edu/courses.html.

For instructions on how to register, go to http://techtraining.stanford.edu/reg.html.

"Speaking of Computers" Online

Wed, 18 May 2005 11:34:29 -0800

The periodical, "Speaking of Computers", which is published by the Libraries, is available online. The URL is http://speaking.stanford.edu/. The new issue contains articles pertaining to computer security, google searching, etc.

Check it out!!

IMAP Group Accounts Website

Thu, 05 May 2005 09:18:47 -0800

ITSS has a website that specifically addresses IMAP Group Accounts, how they work and how to set them up. On this website, you will find explanations of pricing, how to ask for a group account and how to setup your email client for group accounts. The URL is http://www.stanford.edu/dept/itss/services/imap/group.html

For SUL staff, you will need to send a HelpSU, which will need to contain the following information: Preferred name of the account, e.g., sultech, the names and SUNet IDs of all those who need to access the account and who the "owner" will be, which is the person taking responsibility for the account.

In order to clarify the differences, IMAP Group Accounts are accounts that enable more than one user to logon to a single account. This differs from @lists accounts, which provide a single email address that goes to more than one person.

If you have any questions about group accounts or @lists accounts, help deciding which you need, or any other questions, please send an email to Deni at dwicklun@stanford.edu

Expert Partner Mapped Drive Available Monday

Fri, 29 Apr 2005 14:23:03 -0800

The Expert Partner mapped drive that was discussed in the Library Expert Partners meetings will be available starting Monday, May 2. All Expert Partners will be able to see the "Expert Partners" folder in the list of drives in My Computer.

The mapped drive will allow EPs quick and easy access to the Expert Partners folder which will contain documentation, tools for checking and cleaning machines of spyware and viruses, and a host of other relevant items.

When you logon on Monday, check for the "Expert Partners on SUL/AIR File Server (SUL-Wallaby)(T:)" icon in My Computer. If you do not have it, please send an email to sultechsupport@lists.stanford.edu.

Email Quota Expirations

Tue, 26 Apr 2005 15:24:12 -0800

Many of you or those you support have received emails announcing that their email quota is due to expire, usually with a date that is about a month away. Should you or any of your staff receive this message, you should not worry. Deni receives a duplicate copy of the email and in response will extend the quota time significantly. Once the extension has been created, Deni will email the user letting him/her know that their quota is no longer near expiration.

Should your user NOT receive this verification email from Deni within a week of receiving initial notification, contact Deni at dwicklun@stanford.edu.

ITSS Training Opportunities for the week of May 9

Tue, 26 Apr 2005 15:21:36 -0800

Seats are still available for the following ITSS Technology Training classes the week of May 9 (click on links for course descriptions, locations, etc.):

* Introduction to ReportMart Using Brio (ITS 040B), Tuesday, May 10, 1:30-4:30, no fee
http://www.stanford.edu/services/techtraining/courselookup.html?keywords=ITS040

* Excel Calculations, Level 1 (ITS 335A), Tuesday, May 10, 1:00-4:30, $150
http://www.stanford.edu/services/techtraining/courselookup.html?keywords=ITS335

* Excel Pivot Tables and Charts (ITS 337A), Wednesday, May 11, 8:30-12:00, $150
http://www.stanford.edu/services/techtraining/courselookup.html?keywords=ITS337

STAP or Hospital Tuition Assistance funds may be used to cover any fees.

For information on other courses, go to http://techtraining.stanford.edu/courses.html.

For instructions on how to register, go to http://techtraining.stanford.edu/reg.html.

If you are interested in signing up for one or more of these courses, we advise you to register by Monday, May 2. Classes with low enrollments may be cancelled one week in advance.

Circ Backup 2005 Stands up to Rigorous test

Mon, 18 Apr 2005 15:32:19 -0800

As you all know, Unicorn was down all day last Friday. For many that meant no work. But for those who worked Circulation Desks around SUL, the new tool, Circ Backup 2005, written by SUL Tech Support's Rob Smith, was implemented on Circ machines around SUL to capture patron charges. Thus far, there have been no reports of failure - quite the opposite. This application made it possible for patron to charge books out all day.

Everyone's help and participation was greatly appreciated.

ITSS Training Opportunities

Mon, 18 Apr 2005 15:28:42 -0800

Seats are still available for the following ITSS Technology Training classes the week of May 2 (click on links for course descriptions, locations, etc.):

* FileMaker Pro, Level 1 (ITS 470A), Tuesday, May 3, 9:00-4:00, $275
http://www.stanford.edu/services/techtraining/courselookup.html?keywords=ITS470

* Excel Power Techniques (ITS 331A), Wednesday, May 4, 8:30-12:00, $150
http://www.stanford.edu/services/techtraining/courselookup.html?keywords=ITS331

STAP or Hospital Tuition Assistance funds may be used to cover any fees.

For information on other courses, go to http://techtraining.stanford.edu/courses.html.

For instructions on how to register, go to http://techtraining.stanford.edu/reg.html.

If you are interested in signing up for one or more of these courses, we advise you to register by Monday, April 25. Classes with low enrollments may be cancelled one week in advance.

ITSS Training Opportunities for the week of April 11

Tue, 29 Mar 2005 13:52:58 -0800

Seats are still available for the following ITSS Technology Training classes the week of April 11 (click on links for course descriptions, locations, etc.):

* Mac OS X Fundamentals (ITS 404A), Monday, April 11, 1:00-4:30, $150
http://www.stanford.edu/services/techtraining/courselookup.html?keywords=ITS404

* Presentations Using PowerPoint (ITS 350A), Tuesday, April 12, 9:00-4:00, $275
http://www.stanford.edu/services/techtraining/courselookup.html?keywords=ITS350

* Introduction to Eudora: A Hands-On Experience (ITS 121A), Thursday, April 14, 1:30-4:30, $150
http://www.stanford.edu/services/techtraining/courselookup.html?keywords=ITS121

* InDesign, Level 1 (ITS 465A), Thursday, April 14, 9:00-4:00, $275
http://www.stanford.edu/services/techtraining/courselookup.html?keywords=ITS465

STAP or Hospital Tuition Assistance funds may be used to cover any fees.

For information on other courses, go to http://techtraining.stanford.edu/courses.html.

For instructions on how to register, go to http://techtraining.stanford.edu/reg.html.

If you are interested in signing up for one or more of these courses, we advise you to register by Monday, April 4. Classes with low enrollments may be cancelled one week in advance.

Technology Training Services
723-4391
http://techtraining.stanford.edu/

Changes in SUL Servers

Tue, 29 Mar 2005 11:43:23 -0800

SUL Tech Support is happy to report that the move of files from SUL-Koala to SUL-Wallaby has been successfully completed. SUL-Koala has subsequently been put into permanent retirement.

SUL-Wallaby is the Libraries new File Sharing and Archival storage server. For further information or technical help with using the server, please contact Deni at 5-7898 or dwicklun@stanford.edu

EP Meetings upcoming!

Wed, 23 Mar 2005 16:26:59 -0800

Deni will be hosting 4 meetings for the Library Expert Partners. All EPs are expected to sign up to attend one meeting. They will be held on Thursday, Mar.31 from 10-12, Friday Apr.1 from 9-11, Wednesday Apr.6 from 9-11 and Wednesday April 13 from 9-11.

ITSS Training Classes for the week of April 4

Mon, 21 Mar 2005 15:04:35 -0800

Here is the newest list for ITSS -

Seats are still available for the following ITSS Technology Training classes the week of April 4 (click on links for course descriptions, locations, etc.):

* Introduction to ReportMart Using Brio (ITS 040A), Tuesday, April 5, 1:30-4:30, no fee
http://www.stanford.edu/services/techtraining/courselookup.html?keywords=ITS040

* Designing Excel Spreadsheets (ITS 330A), Tuesday, April 5, 1:00-4:30, $150
http://www.stanford.edu/services/techtraining/courselookup.html?keywords=ITS330

* Dreamweaver Lite (ITS 240A), Thursday, April 7, 1:00-4:30, $150
http://www.stanford.edu/services/techtraining/courselookup.html?keywords=ITS240

STAP or Hospital Tuition Assistance funds may be used to cover any fees.

For information on other courses, go to http://techtraining.stanford.edu/courses.html.

For instructions on how to register, go to http://techtraining.stanford.edu/reg.html.

If you are interested in signing up for one or more of these courses, we advise you to register by Monday, March 28. Classes with low enrollments may be cancelled one week in advance.

If you are interested in one-on-one training, go to http://techtraining.stanford.edu/byappointment/ for more information.

If you would like to arrange a customized class for your group, go to http://techtraining.stanford.edu/special.html for more information.

Please print out this email and post it where your colleagues will see it. Thanks.

Technology Training Services
723-4391
http://techtraining.stanford.edu/

ITSS Training opportunities for the week of March 14

Mon, 28 Feb 2005 10:23:25 -0800

The following information and class listing was just sent out by ITSS Technology Training. Click on the link below to see the classes.

STAP funds may be used to cover any fees.

For information on other courses, go to http://techtraining.stanford.edu/courses.html.

For instructions on how to register, go to http://techtraining.stanford.edu/reg.html.
If you are interested in signing up for one or more of these courses, we advise you to register by Monday, March 7. Classes with low enrollments may be cancelled one week in advance.

This is the last announcement for winter quarter classes. Our spring quarter classes begin the week of April 4, so we will contact you again on March 21. By the way, the spring quarter Training Opportunities Guide insert will be published in the March 9 Stanford Report. Be sure to pull it out and save it for future reference. Spring quarter registration opens March 9.

SUL Applications folder in it's new location

Mon, 28 Feb 2005 09:52:56 -0800

The Applications folder, used by SUL Expert Partners to access licensed software, has moved to a new home on SUL-Wallaby. It has been renamed to allow it to be listed first among the other folders located on Wallaby. All EPs should have access to the folders located here.

To get to Applications, go to Start\Run and type in the following: \\SUL-Wallaby . Look for the folder named @.Applications . Please let Deni know if you cannot access the folder.

Microsoft distributes 13 new patches today

Wed, 09 Feb 2005 08:47:41 -0800

There are 8 Critical, 3 Important, and 1 Moderate new patches for exploits in various OS and application components. Since all SUL staff do not have the same OS, or even some of the same Microsoft software, you may see variation in the number of patches that will be downloaded.

Should you want more information on today's patches, go to http://www.microsoft.com/technet/security/bulletin/ms05-feb.mspx