SUL Tech Support: April 2005 Archives

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April 29, 2005

Expert Partner Mapped Drive Available Monday

The Expert Partner mapped drive that was discussed in the Library Expert Partners meetings will be available starting Monday, May 2. All Expert Partners will be able to see the "Expert Partners" folder in the list of drives in My Computer.

The mapped drive will allow EPs quick and easy access to the Expert Partners folder which will contain documentation, tools for checking and cleaning machines of spyware and viruses, and a host of other relevant items.

When you logon on Monday, check for the "Expert Partners on SUL/AIR File Server (SUL-Wallaby)(T:)" icon in My Computer. If you do not have it, please send an email to sultechsupport@lists.stanford.edu.

Posted by dwicklun at 02:23 PM | Comments (0)

April 26, 2005

Email Quota Expirations

Many of you or those you support have received emails announcing that their email quota is due to expire, usually with a date that is about a month away. Should you or any of your staff receive this message, you should not worry. Deni receives a duplicate copy of the email and in response will extend the quota time significantly. Once the extension has been created, Deni will email the user letting him/her know that their quota is no longer near expiration.

Should your user NOT receive this verification email from Deni within a week of receiving initial notification, contact Deni at dwicklun@stanford.edu.

Posted by dwicklun at 03:24 PM | Comments (0)

ITSS Training Opportunities for the week of May 9

Seats are still available for the following ITSS Technology Training classes the week of May 9 (click on links for course descriptions, locations, etc.):

* Introduction to ReportMart Using Brio (ITS 040B), Tuesday, May 10, 1:30-4:30, no fee
http://www.stanford.edu/services/techtraining/courselookup.html?keywords=ITS040

* Excel Calculations, Level 1 (ITS 335A), Tuesday, May 10, 1:00-4:30, $150
http://www.stanford.edu/services/techtraining/courselookup.html?keywords=ITS335

* Excel Pivot Tables and Charts (ITS 337A), Wednesday, May 11, 8:30-12:00, $150
http://www.stanford.edu/services/techtraining/courselookup.html?keywords=ITS337

STAP or Hospital Tuition Assistance funds may be used to cover any fees.

For information on other courses, go to http://techtraining.stanford.edu/courses.html.

For instructions on how to register, go to http://techtraining.stanford.edu/reg.html.

If you are interested in signing up for one or more of these courses, we advise you to register by Monday, May 2. Classes with low enrollments may be cancelled one week in advance.

Posted by dwicklun at 03:21 PM | Comments (0)

April 18, 2005

Circ Backup 2005 Stands up to Rigorous test

As you all know, Unicorn was down all day last Friday. For many that meant no work. But for those who worked Circulation Desks around SUL, the new tool, Circ Backup 2005, written by SUL Tech Support's Rob Smith, was implemented on Circ machines around SUL to capture patron charges. Thus far, there have been no reports of failure - quite the opposite. This application made it possible for patron to charge books out all day.

Everyone's help and participation was greatly appreciated.

Posted by dwicklun at 03:32 PM | Comments (0)

ITSS Training Opportunities

Seats are still available for the following ITSS Technology Training classes the week of May 2 (click on links for course descriptions, locations, etc.):

* FileMaker Pro, Level 1 (ITS 470A), Tuesday, May 3, 9:00-4:00, $275
http://www.stanford.edu/services/techtraining/courselookup.html?keywords=ITS470

* Excel Power Techniques (ITS 331A), Wednesday, May 4, 8:30-12:00, $150
http://www.stanford.edu/services/techtraining/courselookup.html?keywords=ITS331