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Maintenance and Cleaning FAQ

How can I get my apartment cleaned?
How do I get something fixed in my apartment?
How do I get a lightbulb replaced?
How do I fix the garbage disposal?
Where can I get a vacuum?

The apartment is kind of grungy and dusty. How can I get it cleaned?

You're responsible for doing your own cleaning during the year because hey, this isn't a dorm, but if something looks dirty when you move in, contact Betsy del Sarto, the Rains Facilities Supervisor, at 5-0850, or refer to the opening packet provided by Facilities in your check-in packet.

There is a cleaning service that will clean your apartment regularly for a price. Look for flyers at the beginning of the quarter and on the laundry room doors for more information.

Something is broken in my apartment. How do I get it fixed?

Is it an emergency, like the toilet is not working or your key broke in the lock? Phone 5-1602, the emergency maintenance line.

To report non-urgent repairs, fill out a Fix-it-Form on-line. Slips with the web page are located in front of the Rains Office and in the mailbox area near building 30 . Fix-it forms can also be filed.

The ceiling lightbulb just went dead. What now?

How many Rains residents does it take to change a light bulb? One, who puts in a work order to replace any burnt-out fluorescent light bulbs. Maintenance will take care of it.

The garbage disposal is not working, but it was fine a minute ago. What now?

Before you panic over a sink that looks hopelessly jammed, look at the bottom or back side of the disposal motor under the sink. Press the reset button, then try the switch again. If that doesn't work, contact Maintenance.

My apartment is a disaster area. Where can I borrow a vacuum?

The office has vacuums you can use during office hours. The vacuums can be borrowed for 1 or 2 hours during quiet times and for 30 minutes during checkout periods. Sorry, we can't let you kidnap them overnight. To check out a vacuum, you must leave a Stanford ID or driver's license.

Keep in mind it's often hard to get a vacuum, so if you like to vacuum regularly (i.e., more than once a quarter) you may consider purchasing one.