Hsieh of Zappos Takes Happiness Seriously
Posted in Knowledgebase, News, speakers on Oct 20th, 2010
STANFORD GRADUATE SCHOOL OF BUSINESS — Tony Hsieh, CEO of fast-growing online shoe and apparel retailer Zappos.com, takes happiness seriously. There’s surprise free overnight shipping upgrades for VIP customers, and a corporate face so friendly that lonely people are known to telephone Zappos’ corporate call center at all hours just to talk (the longest phone [...]
