The Complaint Dept
Stanford Professor Bob Sutton muses about the squeaky wheel syndrome, in respect to both complaining students and health care. He notes that there is research to suggest that complainers get rewarded, and cites a 2004 study in the Annals of Emergency Medicine on the outcomes of over 3000 disputes filed by patients over insurance payments. Researchers found that patients who filed formal complaints through the appeals process won more than 90% of the time; the average size of the bill disputed was over $1,000. Ready for your check? Read more on Sutton's blog.
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Posted, in Health & Science,Society, by Paul Reist on October 8, 2009 | Permalink
