FAQ

My USB flash drive is not recognized by the library computer

Question:
I am trying to save a file from one of the public computers to my USB flash drive, and the computer does not recognize the flash drive. What can I do to save the file to my flash drive?

Answer: 

On the Dell machines that are deployed in the libraries, the front USB ports don't emit as much power as those ports in the back. The back ports (because of their proximity to the power supply) provide more juice to power USB devices plugged into the back USB ports.

Also, the monitors connected to the public kiosks do not have a USB cable connecting back to the desktop computer. Therefore the USB ports in the monitor do not work.

Try plugging the flash drive into a USB port on the back of the machine. This should fix your problem.


New Books

Question:
Do you have new books displayed somewhere?

Answer:
Yes. For a selection of recent fiction, go the the Lane Reading Room and look to your left after you enter to see HAS-Fiction. If you look to your right, you will find HAS-Newbooks which include new books in the humanities and area studies.

For selected new books in the social sciences, see the bookshelves near the reception desk in the Social Sciences Resource Center (SSRC).

All of these new books can be checked out.

Read more about browsing for fiction collections.


Non-Stanford remote access to Library's Electronic/Digital Resources

I am not affiliated with Stanford, but I would like to access your electronic resources. Can you give me the password or tell me how to access it? Can I purchase access privileges?

Answer: 

If you do not have a SuNet ID (if you are not a currently registered student, staff, or faculty) you cannot get remote access to any database or e-resource licensed to the Stanford Campus. That's limited to people with current SUNet IDs. You can use selective electronic resources by visiting the library.


Off campus access to electronic resources

How do I access library resources from off-campus?

Answer: 

To gain access to the libraries' electronic resources from off-campus:

  1. You must go through the proxy server. Follow the Off-Campus Access instructions to set up your browser.
  2. You can use our Proxy Test site to verify that your browser is set up properly. If proxying is set up correctly, the Remote Host entry should start with "proxy" and end with ".Stanford.EDU".

If you are still having troubles connecting from off campus, try these suggestions:

  1. Go to our Authorization test page to see whether you are authorized to have off-campus access to Stanford Libraries' electronic resources. If you see a "Not Authorized" message, see Policies: Access to Electronic Resources.
  2. Some resources do not work with our standard proxy server. Try our alternate proxy server, which is set up for many of our resources.
  3. Your ISP may be doing something that interferes with proxying. Ask them if they know of any reason why you would not be able to use "automatic proxy configuration" to connect through a proxy server at Stanford.
  4. Note that using the proxy server is not the same as using the VPN client. Even if you have downloaded the VPN client software, you must still go through the proxy server, even though VPN at Stanford mentions that you have access to restricted electronic publications.
  5. Some resources do not work properly with Internet Explorer or Safari. Try using Firefox.
  6. Cookies sometimes cause problems with off-campus connections. You may need to clear out all cookies from the remote site (e.g. sciencedirect.com) as well as all .stanford.edu cookies, then clear out your cache, close all browser windows, and restart your browser.

If you still have problems,use our Report Connection Problems form. Please make sure to include the exact URL that's causing the problem, as well as information about browser and operating system.


Overdue book fines

What are the fines for overdue books?

Answer: 

Overdue fines vary by loan period. Bills for replacements charges include the replacement cost of the item, a $25.00 processing charge, and a non-refundable $5.00 billing fee.

For loan periods of 28 days or longer: no overdue fines are charged

  • 1 day after due date: courtesy overdue reminder is sent.
  • 15 days after due date: bill for replacement charges is sent and user is blocked.

Fines are charged for other materials. For details see: Overdues, Bills & Notices.


Printing: laptop access to Library printers

Can I print from my laptop here in Green to a Green Library printer?

Answer: 

Yes you can.

You can find directions on how to set up your laptop for accessing networked printers in Green Library here. The box in the right pane labeled, Printer Setup Instructions, gives instructions for each system configuration. The list of available printers in the Libraries can be found under the section View Printers for: .

Room locations for a particular printer in Green library can be found here.


Q&A: Does my SuNet ID allow me to access Stanford's electronic media?

Question: I have always been able to access digital material from the Stanford Library site, like databases, ejournals, and online reference material. Now I can't. I am prompted for a login and password and it's not accepting my Stanford SuNet ID. Why can't I access electronic material anymore with my SuNet ID?

Answer: 

If you have graduated, or have changed your affiliation with Stanford, your SuNet ID may no longer be valid. To test whether or not you're supposed to have access, use this AUTHENTICATION TEST.

If you're not authorized and you have questions follow the link you'll see to the page that explains our access policies. It has information about getting in touch with Privileges.

If you are authorized, follow the link you'll see to the instructions for remote access to electronic resources.


Q&A: Statistical Analysis Software

Question: Where can I find a computer with statistical analysis software, like Stata, SPSS, or SAS?

Answer: 

All Stanford cluster computers (in Green, Meyer, other libraries, residences and in Tressider) have a full suite of statistical analysis and mathematical software (SUNet ID required). In addition to SAS, SPSS, and Stata, the Stanford cluster computers also have:

  • Amos
  • ArcGIS
  • Maple
  • Mathematica
  • MATLAB
  • NVivo
  • R

For help in using statistical analysis software, consult the Social Science Data and Software group.


Q&A: Textbooks and Books on Reserve for Classes

Question:

How can I find textbooks and/or books on reserve for my class?

Answer: 

Books that are placed on Reserve for classes are listed in our Course Reserves catalog (but not necessarily in Searchworks).

The Libraries generally don't have many textbooks in our collection, except those put on Reserves by your instructor. We are not able to borrow textbooks from other libraries for you, either.

Your best bet for textbooks is the Stanford Bookstore, and/or asking your instructor to put a copy of required textbooks on Reserve by submitting an online Reserves request.


Q&A: Why can I log into Windows but not the MacOS?

Question:

On the cluster machines, I can log into the Windows operating system, but not the Mac operating system. Why is this?

Answer: 

If you are a visiting scholar you may not have a full-service SUNet account. The MacOS requires the user to have a full-service SUNet account, which gives them web (or AFS) space and most visiting scholars don't have this access. See this page for more information about SUNet IDs.