FAQ

Green library mailing address to return books

I was wondering to what address I can mail books I checked out of Green Library?

Answer: 

You may mail your books to the following address:

Loan Division
Green Library
Stanford University
Stanford, CA 94305-6063

If your delivery service requires a street address:

Cecil H. Green Library
Access Services Dept.
557 Escondido Mall
Stanford, CA 94305-6063


Locations of printers in Green Library

Where are the printers located in Green library?

Answer: 

You can find information at Printers in Green Library.


Missing book search

I'd like to know who to contact if there is a book that I'm looking for that's listed as being not checked out, available on the shelves, but that is not where it should be?

Answer: 

Please fill out the Search Request Form at the Loan Desk in Green Library. A staff from the loan dept will send you email when they locate the book. Also, check the detailed record for the item in Socrates, paying special attention to the Library and the Location information.


Non-Stanford remote access to Library's Electronic/Digital Resources

I am not affiliated with Stanford, but I would like to access your electronic resources. Can you give me the password or tell me how to access it? Can I purchase access privileges?

Answer: 

If you do not have a SuNet ID (if you are not a currently registered student, staff, or faculty) you cannot get remote access to any database or e-resource licensed to the Stanford Campus. That's limited to people with current SUNet IDs. You can use selective electronic resources by visiting the library.


Off campus access to electronic resources

How do I access library resources from off-campus?

Answer: 

To gain access to the libraries' electronic resources from off-campus:

  1. You must go through the proxy server. Follow the Off-Campus Access instructions to set up your browser.
  2. You can use our Proxy Test site to verify that your browser is set up properly. If proxying is set up correctly, the Remote Host entry should start with "proxy" and end with ".Stanford.EDU".

If you are still having troubles connecting from off campus, try these suggestions:

  1. Go to our Authorization test page to see whether you are authorized to have off-campus access to Stanford Libraries' electronic resources. If you see a "Not Authorized" message, see Policies: Access to Electronic Resources.
  2. Some resources do not work with our standard proxy server. Try our alternate proxy server, which is set up for many of our resources.
  3. Your ISP may be doing something that interferes with proxying. Ask them if they know of any reason why you would not be able to use "automatic proxy configuration" to connect through a proxy server at Stanford.
  4. Note that using the proxy server is not the same as using the VPN client. Even if you have downloaded the VPN client software, you must still go through the proxy server, even though VPN at Stanford mentions that you have access to restricted electronic publications.
  5. Some resources do not work properly with Internet Explorer or Safari. Try using Firefox.
  6. Cookies sometimes cause problems with off-campus connections. You may need to clear out all cookies from the remote site (e.g. sciencedirect.com) as well as all .stanford.edu cookies, then clear out your cache, close all browser windows, and restart your browser.

If you still have problems,use our Report Connection Problems form. Please make sure to include the exact URL that's causing the problem, as well as information about browser and operating system.


Overdue book fines

What are the fines for overdue books?

Answer: 

Overdue fines vary by loan period. Bills for replacements charges include the replacement cost of the item, a $25.00 processing charge, and a non-refundable $5.00 billing fee.

For loan periods of 28 days or longer: no overdue fines are charged

  • 1 day after due date: courtesy overdue reminder is sent.
  • 15 days after due date: bill for replacement charges is sent and user is blocked.

Fines are charged for other materials. For details see: Overdues, Bills & Notices.


Printing: laptop access to Library printers

Can I print from my laptop here in Green to a Green Library printer?

Answer: 

Yes you can.

You can find directions on how to set up your laptop for accessing networked printers in Green Library here. The box in the right pane labeled, Printer Setup Instructions, gives instructions for each system configuration. The list of available printers in the Libraries can be found under the section View Printers for: .

Room locations for a particular printer in Green library can be found here.


Q&A: Alumni access to library databases

Question: Do Stanford alumni still have access to licensed databases, like EBSCO or ProQuest?

Answer: 

Stanford’s licenses for electronic resources require us to limit access to current Stanford University faculty, staff, students and other authorized Stanford-affiliated users.

However, members of the Stanford Alumni Association now have access to selected Online Publication Databases through their SAA membership.

For questions about SAA Membership & using the online library databases:

Phone: (650) 725-0692
Email: membership@stanfordalumni.org
8am – 5pm PST, Monday – Friday


Q&A: Statistical Analysis Software

Question: Where can I find a computer with statistical analysis software, like Stata, SPSS, or SAS?

Answer: 

All Stanford cluster computers (in Green, Meyer, other libraries, residences and in Tressider) have a full suite of statistical analysis and mathematical software (SUNet ID required). In addition to SAS, SPSS, and Stata, the Stanford cluster computers also have:

  • Amos
  • ArcGIS
  • Maple
  • Mathematica
  • MATLAB
  • NVivo
  • R

For help in using statistical analysis software, consult the Social Science Data and Software group.


Q&A: Textbooks and Books on Reserve for Classes

Question:

How can I find textbooks and/or books on reserve for my class?

Answer: 

Books that are placed on Reserve for classes are listed in our Course Reserves catalog (but not necessarily in Socrates).

The Libraries generally don't have many textbooks in our collection, except those put on Reserves by your instructor. We are not able to borrow textbooks from other libraries for you, either.

Your best bet for textbooks is the Stanford Bookstore, and/or asking your instructor to put a copy of required textbooks on Reserve by submitting an online Reserves request.


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