Resources: Travel Agencies
Orbitz for Business, Carlson Wagonlit and Frosch (Summit) Travel
- Stanford's preferred travel agencies for assistance with airfare, lodging and rental car reservations
- Exclusively offer Stanford's negotiated discounts with United Airlines and United's partner airlines
On this page:
Travel Agency Service Fees
- Will be applied to airline and rail reservations made through Orbitz for Business (formerly called Travelport), Carlson Wagonlit and Frosch Travel (formerly called Summit Travel Group)
- Are fully reimbursable when travel is for University business
Service Fee Schedule
Domestic Airline or Rail Ticket Reservations
| Travel Agency |
Fees |
| Orbitz for Business Online Reservation |
$7 |
| Orbitz for Business Agent Assisted |
$22 |
| Carlson Wagonlit |
$32 |
| Frosch Travel (formerly called Summit Travel Group) |
$32 |
International Airline or Rail Ticket Reservations
(including Mexico, Canada & Caribbean)
| Travel Agency |
Fees |
| Orbitz for Business Online Reservation |
$7 |
| Orbitz for Business Agent Assisted |
$32 |
| Carlson Wagonlit |
$42 |
| Frosch Travel (formerly called Summit Travel Group) |
$42 |
Lodging & Car Rental Reservations
| Travel Agency |
Fees |
| Orbitz for Business (formerly called Travelport) |
No Fee |
| Carlson Wagonlit |
No Fee |
| Frosch Travel (formerly called Summit Travel Group) |
No Fee |
Orbitz for Business (formerly called Travelport)
– full service online travel assistance 24 hours a day, 7 days a week
- Important Alert: New member registrations are temporarily unavailable from the Orbitz web site. To submit an urgent registration request, contact the Financial Support Center.
- Web site (access for members): http://suorbitz.stanford.edu
- Phone (24 hour agent-assisted reservations): 1-800-320-2158
Carlson Wagonlit
– world-wide travel assistance 24 hours a day, 7 days a week
- Phone: 1-800-394-6440 (8:00 AM – 3:00 PM PST)
- After Hours Phone: 1-800-448-3097 (Use Code 13ER for after hours assistance. After hours calls are subject to a $20 surcharge in addition to the standard agency service fees outlined above.)
- Email: travel.mi.us@contactcwt.com
- Fax: 1-616-493-3204
Frosch Travel (formerly called Summit Travel Group)
– worldwide customer care delivered locally 24 hrs per day, 7 days a week, 365 days a year
- Hours: Monday - Friday, 9 AM to 6 PM (PDT)
- 24 Hour Emergency Assistance for Stanford (from anywhere in the world – country-specific toll free number printed on every itinerary): 1-855-618-9551
Note: After hours assistance is subject to a $25 surcharge in addition to the standard agency service fees.
- Address: 825 Santa Cruz Avenue, Menlo Park, CA 94025
- Email: stanford@frosch.com
- Web site: http://www.frosch.com
- Personal, Professional Travel Services:
