Participant satisfaction in an adult telehealth education program using interactive compressed video delivery methods in rural Arkansas

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TitleParticipant satisfaction in an adult telehealth education program using interactive compressed video delivery methods in rural Arkansas
Publication TypeJournal Article
Year of Publication2003
AuthorsBynum AB, Cranford CO, Irwin CA, Denny GS
JournalJ Rural Health
Volume19
Pagination218-22
Date PublishedSummer
ISBN Number0890-765X (Print)0890-765X (Linking)
Accession Number12839128
KeywordsAdolescent, Adult, Aged, Area Health Education Centers, Arkansas, Attitude to Health/ethnology, Community Health Planning, Consumer Participation, Consumer Satisfaction/ statistics & numerical data, Education, Distance/ methods/standards, Female, Health Education/ methods/standards, Health Promotion/ methods/standards, Humans, Male, Middle Aged, Rural Health Services/ standards, Telecommunications, Videotape Recording
Abstract

CONTEXT: Rural Americans have less access than their urban counterparts to health promotion information. PURPOSE: To assess differences in program satisfaction associated with age, gender, ethnicity, community size, and education among participants in an Arkansas adult telehealth education program that utilized interactive video technology. METHODS: A program evaluation instrument was administered to a convenience sample of 2567 people who participated in the program from 1996 through 1999. FINDINGS: The evaluation instrument demonstrated adequate internal consistency reliability (Cronbach's alpha = 0.85) and construct validity. Older adults, blacks, American Indians, and participants from smaller rural communities and with a high school degree or less had significantly greater satisfaction (P < .001 to P = .03). CONCLUSIONS: The findings suggest that socioeconomic and demographic factors can affect satisfaction with telehealth education programs.

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