Work, Technology & Organization - About - cv


Pamela J. Hinds

Department of Management Science & Engineering
Stanford University, Terman 424
Stanford, CA 94304
Phone: (650) 723-3843
Fax: (650) 462-1344
phinds [at] leland [dot] stanford [dot] edu

EDUCATION
Ph.D., Organization Science & Management, Carnegie Mellon University, 1997
M. Phil., Carnegie Mellon University; Public Policy & Management, 1993
M. A., University of San Francisco; Human Resources & Organizational Development, 1989
B. A., Claremont McKenna College Claremont; Political Science/Foreign Affairs, 1982


EMPLOYMENT
2005 - current Stanford University. Associate Professor. Department of Management Science & Engineering.
Affiliated Faculty – Hasso Plattner Institute of Design (d-school)
Affiliated Faculty – Media X
Affiliated Faculty – Symbolic Systems Program
1998 – 2005 Stanford University. Assistant Professor.
1997-1998 Hewlett Packard Laboratories. Member of Technical Staff. Conducting research on the social impact of technologies.
1995 American Institutes for Research. Research Associate. (Summer intern.)
1984-1991 Pacific Bell. Staff Manager & Technical Director.


HONORS & AWARDS
  • Ph.D. Student – Mark Mortensen: William H. Newman Award for best paper from a dissertation, Academy of Management, 2004
  • Best Paper 2004 – Runner up (co-authored with Rosanne Siino). Awarded by the Organizational Communication & Information Systems Division of the Academy of Management.
  • Best Paper 2001- Runner up (co-authored with Mark Mortensen). Awarded by the Organizational Communication & Information Systems Division of the Academy of Management.
  • 2000 New Investigator Award in Experimental Psychology: Applied. Awarded by the Division of Experimental Psychology of the American Psychological Association.
  • Best Paper 2000 (co-authored with Diane Bailey). Awarded by the Organizational Communication & Information Systems Division of the Academy of Management.

    BOOKS
  • Hinds, P. & Kiesler, S. (Eds.). (2002). D istributed Work . Cambridge, MA: MIT Press.

    JOURNAL PUBLICATIONS
  • Dahlin, K., Weingart, L, & Hinds, P. (2006). Team diversity and information use. A cademy of Management Journal , 48, 1107-1123.
  • Hinds, P & Mortensen, M. (2005). Understanding conflict in geographically distributed teams: An empirical investigation. O rganization Science, 16, 290-307 .
  • Cramton, C. & Hinds, P. (2005). Subgroup dynamics in internationally distributed teams: Ethnocentrism or cross-national learning? R esearch in Organizational Behavior, 26, 231-263 .
  • Hinds, P., Roberts, T., & Jones, H. (2004). Whose job is it anyway? A study of human-robot interaction on a collaborative task. H uman Computer Interaction, 19 , 151-181.
  • Zolin, R., Hinds, P., Fruchter, R. & Levitt, R. (2004). Interpersonal trust in cross-functional, geographically distributed work: A longitudinal study. I nformation & Organizations, 1 4 , 1-26.
  • Hinds, P. & Bailey, D. (2003). Out of sight, Out of sync: Understanding conflict in distributed teams. Organization Science, 14 , 615-632.
  • Mortensen, M. & Hinds, P. (2001). Conflict and shared identity in geographically distributed teams. International Journal of Conflict Management , 212-238.
  • Hinds, P., Patterson, M., & Pfeffer, J. (2001). Bothered by abstraction: The effect of expertise on knowledge transfer and subsequent novice performance. J ournal of Applied P sychology , 86 , 1232-1243.
  • Hinds, P., Carley, K., Krackhardt, D., & Wholey, D. (2000). Balancing similarity, competence, and familiarity: A study of how people choose workgroup members. O rganizational Behavior and Human Decision Processe s , 8 1 , 226-251.
  • Hinds, P. (1999). The curse of expertise: The effects of expertise and debiasing methods on predictions of novice performance. J ournal of Experimental Psychology: Applied, 5 , 205-221.
  • Hinds, P. (1999). Some cognitive costs of video. M edia Psychology, 1 , 283-311.
  • Hinds, P. & Kiesler, S. (1995). Communication across boundaries: Work, structure, and use of communication technologies in a large organization. O rganization Science, 6 , 373-393

    REVIEWED CONFERENCE PROCEEDINGS
  • Hinds, P. & McGrath, C. (2006). Structures that work: Social structure, work structure, and performance in geographically distributed teams. P r oceedings of the Conference on Computer Supported Cooperative Work (CSCW) , Banff, Canada.
  • Kim, T. & Hinds, P. (2006). Who should I blame? The effects of autonomy and transparency on attributions in human-robot interaction. P roceedings of the IEEE International Symposium on Robot and Human Interactive Communication , Hertfordshire, England.
  • Siino, R. & Hinds, P. (2005). Robots, gender & sensemaking: Sex segregation’s impact on workers making sense of a mobile autonomous robot. P r oceedings of the IEEE International Conference on Robotics and Automation (ICRA ), Barcelona, Spain.
  • Siino, R. & Hinds, P. (2004). Making sense of new technology as a lead-in to structuring: The case of an autonomous mobile robot. A cademy of Management Best Paper Proceedings, New Orleans, OCIS E1-E6.
  • Jones, H. & Hinds, P. (2002). Extreme work groups: Using SWAT teams as a model for coordinating distributed robots. P roceedings of the Conference on Computer Supported Cooperative Work (CSCW ). New York: ACM Press, 372-381.
  • Hinds, P. & Mortensen, M. (2002). Understanding antecedents to conflict in geographically distributed research and development teams. P r oceedings of the International Conference on Information Systems (ICIS) . Atlanta, GA: Association for Information Systems.
  • Mortensen, M. & Hinds, P. (2001). Conflict and shared identity in geographically distributed teams. A cademy of Management Best Paper Proceedings, Washington, D.C., OCIS B1-B6.
  • Hinds, P. & Bailey, D. (2000). Virtual team performance: Modeling the impact of temporal and geographic virtuality. A cademy of Management Best Paper Proceedings, Toronto, Canada, OCIS C1-C6.
  • Hinds, P. (2000). The hidden costs of intellectual property. P r oceedings of the Hawaii International Conference on the Systems Sciences . Maui, HI.

    BOOK CHAPTERS
  • Hinds, P. & Zolin, R. (2004). Trust in context: The development of interpersonal trust in geographically distributed work. In Roderick M.Kramer and Karen S. Cook (Eds.), T rust and Distrust within Organizational Contexts (pp. 214-238). New York: Russell Sage Foundation.
  • Hinds, P. & Pfeffer, J. (2003). Why organizations don’t ‘know what they know’: Cognitive and motivational factors affecting the transfer of expertise. In M. Ackerman, V. Pipek, and V. Wulf (Eds.). B eyond Knowledge Management: Sharing Expertise (pp. 3-26). Cambridge, MA: MIT Press.
  • Hinds, P. & Weisband, S. (2003).Shared knowledge and shared understanding in virtual teams. In C.B.
  • Gibson and S. G. Cohen (Eds.), Virtual Teams That Work (pp. 21-36). New York, NY: Jossey-Bass.
  • Mortensen, M. & Hinds, P. (2002). Fuzzy teams: Boundary disagreement in distributed and collocated teams. In P. Hinds & S. Kiesler (Eds.). D istributed Work (pp. 283-308). Cambridge, MA: MIT Press.

    PAPERS IN THE REVIEW PROCESS
  • Hinds, P. Inhibiting productivity and creativity: Some consequences of protecting proprietary information. (Revise and resubmit at O rganizational Behavior and Human Decision Processes . )
  • Stubbs, K., Hinds, P., & Wettergreen, D. Finding Common Ground: A Field Study of Human-Robot Interaction with a Remote Autonomous Explorer.

    WORKING PAPERS
  • Beyene, T., Hinds, P., & Cramton, C. Language Challenges in International Work: The Impact of Uneven Proficiency in the Lingua Franca.

    TUTORIALS
    Hinds, P. & Kiesler, S. (2005). Humans in the loop: Methods for studying human-robot interaction. To be presented at t he International Conference on Robotics and Automation (ICRA ), Barcelona, Spain.

    REFEREED CONFERENCE PRESENTATIONS
  • Beyene, T., Hinds, P., & Cramton, C. Language Challenges in International Work: The Impact of Uneven Proficiency in the Lingua Franca. Presented at the 2005 Academy of Management Meeting: Honolulu.
  • Siino, R. & Hinds, P. Making sense of new technology as a lead-in to structuring: The case of an autonomous mobile robot. Presented at the 2004 Academy of Management Meeting: New Orleans.
  • Mortensen, M. & Hinds, P. Conflict, coordination problems, and shared understanding in distributed and collocated teams. Presented at the 2004 Academy of Management Meeting: New Orleans.
  • Dahlin, K., Weingart, L, & Hinds, P. Team diversity and information use. Presented at the 2003 Academy of Management Meeting: Seattle, WA
  • Cramton, C. & Hinds, P. Subgroup dynamics in internationally distributed teams: Ethnocentrism or crossnational learning? Presented at the 2003 Academy of Management Meeting: Seattle, WA.
  • Mortensen, M. & Hinds, P. Conflict and shared identify in geographically distributed teams. Presented at the 2001 Academy of Management Meeting: Washington, D.C. Runner up: Best Paper in Organizational Communication & Information System Division.
  • Hinds, P. & Bailey, D. Virtual team performance: Modeling the impact of temporal and geographic virtuality. Presented at the 2000 Academy of Management Meeting: Toronto. Winner: Best Paper in Organizational Communication & Information System Division.
  • Hinds, P. Perspective taking among distributed workers: The effect of distance on shared mental models of work. Presented at the 1999 Academy of Management Meeting: Chicago.
  • Hinds, P. Impressions of members in distributed work groups: The relative effects of geographical, informational, and functional distance. Presented at the 1999 Meeting of the Society of Industrial and Organizational Psychologists: Atlanta.
  • Hinds, P. Seeing more and knowing less: The effects of communication technology on cognitive load and impression formation. Presented at the 1997 Academy of Management Meeting: San Diego.

    BOOK REVIEWS
  • Hinds, P. (2003). Review of the book W orkplace Studies: Recovering Work Practice and Informing System Design by Paul Luff, Jon Hindmarsh and Christian C. Heath (Eds.). C omputer Supported Cooperative Work, 12 , 123-125.

    TECHNICAL REPORTS
  • Kiesler, S., Gant, D., & Hinds, P. (1994). The allure of wireless: Preliminary report on a trial of PCS telephony. Information Networking Institute TR 1994-2, Carnegie Mellon University.
  • Kiesler, S. & Hinds, P. (1993). Technology, information, and social behavior. T he Knowledge Economy: The Nature of Information in the 21st Century . The Institute for Information Studies: p. 117-135.

    INVITED TALKS
  • Kellogg School of Management, Northwestern University, Dispute Resolution Research Center (May, 2006) New York University, Information, Operations & Management Science, Stern School of Business (February, 2006)
  • Keynote Address – IBM HCI Symposium (November 2005)
  • Carnegie Mellon University, Human Computer Interaction Institute (November, 2005)
  • INSEAD – Seminar in Organizational Behavior (September 2004), Fontainebleau, France
  • IBM Faculty Summit – T.J. Watson Research Center (May 2004)
  • Dagstuhl Research Center for Computer Science – Perspectives Seminar: Empirical Theory and the Science of Software Engineering (January 2004)
  • University of Michigan, School of Information – Collaboratory for Research on Electronic Work (CREW) Seminar (March 2003)
  • Nokia, Research & Development Professionals Management Development Session (August 2001)
  • Massachusetts Institute of Technology; Sloan School of Management (March 2001)
  • Australian Graduate School of Business (December 2000)
  • UC Irvine; Information & Computer Science (May 2000)
  • University of California Berkeley, Computer Science Department – Human Centered Computing Seminar (November 2000)
  • Stanford University, Computer Science Department – Seminar on People, Computers and Design (November 1999)

    TEACHING EXPERIENCE
  • Organizational Behavior: Theory & Management (undergraduate)
  • Contextual & Organizational Issues in Human Computer Interaction (graduate)
  • Remote and Distributed Work (Ph.D.)
  • Executive Education – Advanced Project Management Program

    PROFESSIONAL SERVICE
  • Division Chair: Organizational Communication & Information Systems, Academy of Management. (This position has a 5-year progression which placed me as Program Chair in 2005 and Division Chair in 2006- 2007.)
  • Conference Co-Chair – ACM Conference on Computer Supported Cooperative Work (CSCW 2006)
  • Program Committee – ACM Symposium on Computer Human Interaction for Management of IT (CHIMIT '07)
  • Program Committee – ACM/IEEE Human-Robot Interaction Conference (2007)
  • Program Committee - IEEE International Symposium on Robot and Human Interactive Communication (ROMAN ’06)
  • Editorial Review Board – O rganization Science (appointed in 2002)
  • Special Issue Editor (co-editor): Kiesler, S. & Hinds, P. (2004). Special Issue on Human-Robot Interaction. Human-Computer Interaction, 19.
  • Program Committee (Panels Co-chair) – Conference on Computer Supported Cooperative Work (CSCW) 2004
  • Program Committee (Posters Co-chair) – International Conference on Supporting Group Work (SIGGROUP) 2005
  • Affiliate – Alfred P. Sloan Industry Studies Program (2004 – present)
  • Member-at-Large: Division of Organizational Communication & Information Systems, Academy of Management (2001-2003).
  • Program Committee: International Conference on Information Systems HCI/MIS Workshop (2003, 2004)
  • Participant: NSF Information Technology Research (ITR) Grantee Workshop (2004)
  • Participant: NSF Knowledge and Distributed Intelligence (KDI) Grantee Workshop (2002)
  • Participant: NSF workshop on Human Information Processing and Decision Making in Complex Information Systems (2001)
  • Member: Academy of Management Council (2000-2001)
  • Governing Board (Stanford Representative): Human Computer Interaction Consortium
  • Program Committee: International Conference on Information Systems (2000, 2002).
  • Program Committee: Communities in E-Business Conference (2004)
  • Program Committee: Communities and Technologies Conference (2003, 2004, 2005, 2007)
  • Participant: Computational and Social Systems Review Panel, NSF (1999).
  • Reviewer: O rganization Science, Management Science , Academy of Management Review , Journal of
  • Experimental Psychology: Applied , Organizational Behavior and Human Decision Processes , Management Information Systems Quarterly , Information Technology and Management , Journal of Applied Psychology ,
  • Information Systems Research , Media Psychology , Human Relations , Human Computer Interaction , IEEE
  • Transactions on Systems, Man, & Cybernetic s , E ngineering Management Journal , Transactions on Computer- Human Interaction, National Science Foundation, Academy of Management, Conference on Computer Supported Cooperative Work, Human-Robot Interaction, ACM SIGGROUP 1999, International Conference on Information Systems

    SCHOOL & DEPARTMENT SERVICE
  • Department Liaison – National University of Singapore
  • Affiliated Faculty – School of Design
  • Affiliated Faculty – Symbolic Systems Program (2004 – present)
  • Master’s Admission Committee (2001-2005)
  • Wallenberg Hall Advisory Group (2004-2005)
  • Search Committee for Faculty Member in Information Science & Technology (2000-2002)
  • Faculty Associate – Stanford Learning Lab (1999-2001)
  • MS&E Committee on Undergraduate Studies (1999-2000)

    PROFESSIONAL MEMBERSHIPS
  • American Psychological Association
  • Academy of Management
  • Human Computer Interaction Consortium
  • INFORMS

    GRANTS
  • 2004-2005 MediaX Award (PI), $40,000
  • 2003-2006. Boeing Research Grant (PI), $250,000.
  • 2001-2006. National Science Foundation (ITR) Grant (co-PI), $3,200,000. ($833K for my subcontract)
  • 2002-2005. National Science Foundation (ITR) Grant (PI). $205,000.
  • 2002-2005. Bechtel Initiative on Global Growth and Change. $250,000
  • 2001–2002. Center for Integrated Facility Engineering (CIFE) Seed Research Project Award with Renate Fruchter, $50,205.
  • 1999-2002. National Science Foundation (KDI) Grant (co-PI), $1,300,000 ($433K for my subcontract)
  • 1999-2001. Center for Innovation in Product Development (gift), $105,000.

    PH.D. STUDENT ADVISEES

    Graduated:
  • Mark Mortensen, Assistant Professor, McGill University, Graduated 2003 Winner: William H. Newman Award for best paper from a dissertation, Academy of Management
    2004
  • Cheng-Suang Heng, Assistant Professor, National University of Singapore, Graduate 2004
    Current:
  • Rosanne Siino (6th year)
  • Yuechuan She (6th year)
  • Tsedal Beyene (5th year)
  • Aditya Johri (School of Education, 5th year)
  • Irene Tollinger (on leave)
  • Carol Xu (1st year)



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