Do you need directions to a campus building? Help cleaning your apartment? A solution to a roommate problem? A repair for your room?

Let us help.

Staff members in Student Housing, your residence, and many university departments work closely together to ensure that your residence experience is an exceptional one. When you need an answer or solution, let us know.

Front Desk Coordinators at our Housing Front Desks are here to assist you with all aspects of your campus life. Don’t hesitate to call on them whenever you need a hand with:

• Check-in and check-out
• Room and roommate assignments
• Billing information
• Campus information
• Lockout assistance
• DoorKing electronic access
• Meal plan information
• Daily parking permits
• Vacuum cleaners, hand trucks, lofting tools
• Package pickup
• Reporting repairs

Pay-per-use services such as housecleaning, Stanford Catering, storage, laundry and dry cleaning, and the Cardinal Mall online store.

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Student Housing staff who work in your residence include:

• Regional Housing Managers and Housing Supervisors are responsible for ensuring that residences in their area are well maintained, clean, and safe. They supervise groups of custodians who perform the daily tasks required to keep the residences clean.
• Custodians clean the common areas of each residence, such as lounges, hallways, studies, laundry rooms kitchenettes, and bathrooms. During the summer months, they provide hotel-like services to conference guests. They prepare vacant rooms and apartments in preparation for students’ arrivals.
• Maintenance staff provide repair services to the residences. Their services are initiated by a work order from the Housing Supervisor, Front Desk staff, or online Fix-it request.

Get location, hours, and staff of the Housing Front Desk for your residence.

To contact other staff members in Student Housing, see Contact Us.

Professional and student staff members provide the central intellectual, social, and personal support for residence life.

Undergraduate Residence staff

Undergraduate residence staff members serve Stanford’s residence community through the Office of Residential Education (Res Ed), Undergraduate Advising and Research, Residential Computing, Vaden Health Promotion Services, and several other offices.

They include your:

• Residence Dean (RD)
• Resident Fellow (RF) or College Director (CD)
• Academic Director (AD)
• Resident or College Assistants (RAs/CAs)
• Resident Student Affairs Specialist (RSAS)
• Resident Computer Coordinator (RCC)
• Peer Health Educator (PHE)
• Head Peer Academic Coordinator (HPAC) or Head Peer Mentor (HPM)
• Student managers in houses on the Row and other locations

Your Residence Dean (RD) is a trained professional who can advise you about personal issues and assist with personal emergencies. When necessary, they also intervene directly in behavioral problems. RDs work closely with the Resident Fellow and Resident or College Assistants in each house, advising on issues of leaves of absence, housing and roommate concerns, special concerns of women or students of color, and other administrative matters.

A Resident Fellow (RF) or College Director (CD) is a faculty member or senior administrator who lives with his or her family in each freshman and four-class residence hall, and in some upperclass residences.

The RF or CD guides the life of your house and gives you the opportunity to get to know a professor or senior staff member in an informal setting. RFs also supervise Resident Assistants (RAs) and College Assistants (CAs).

“I spent about half my time with students discussing ideas and about half playing ping pong. The ping pong didn’t influence anyone much, but I had high hopes for the ideas.” –Former Resident Fellow

Academic Directors (ADs) support freshmen, transfer students, and other undergraduate residents by bringing on-campus resources, such as those of the Undergraduate Advising program and the Office of Accessible Education, into undergraduate residence halls.

Resident Assistants (RAs) and College Assistants (CAs) are upperdivision students who live in the residence and who want to listen and help. They work closely with you and your RF or CD to plan activities and programs that help to create an inclusive, supportive, and stimulating residence community. They’re also available whenever you have a problem and can provide valuable insights from their own Stanford experiences.

Resident Student Affairs Specialists (RSAS) support residence staff, Resident Fellows, and College Directors. With their broad range of knowledge about campus procedures and resources, RSASs can answer many of your questions about residence life.

Resident Computer Consultants (RCCs) support personal computing, network connections, and your residence computer cluster. RCCs also conduct workshops and provide general technical education and consulting.

Peer Health Educators (PHE) provide resources and advice on health and wellness topics.

Head Peer Academic Coordinators (HPAC) or Head Peer Mentors (HPM) help freshmen navigate through the advising system and first-year curriculum. HPACs and HPMs are student staff members of Undergraduate Advising and Research.

Resident tutors, fellow undergraduates, provide academic assistance in writing, math, science, and other subjects.

Student managers in houses on the Row supervise day-to-day operations. The house manager sees that students fulfill the responsibilities of being a resident in the house, requests needed repairs, and makes sure that the house is secure and free from health hazards. The kitchen manager supervises cooking crews, sets the food budget, plans menus, orders food, and ensures kitchen cleanliness and safety. The financial manager sets the budget for all row house expenses, including food, supplies, salaries, and social events; maintains house accounting records; and handles resident billing.

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Graduate Residence Staff

The Graduate Life Office (GLO) serves the needs of graduate students and student families who live on and off campus. A division of the Dean of Student Affairs, the GLO provides the central resource for all aspects of student life outside the classroom.

Graduate Deans provide information, advice, assistance and, if needed, referrals, for academic and personal issues.

Community Associates (CAs) are fellow Stanford graduate students, like RAs in undergraduate residences, who help build a sense of community. They organize get-togethers and activities funded with resident house dues, and help residents find services and information on the Stanford campus.

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