Undergraduate Housing - Oak Creek Apartments
2013 Summer Session Newsletter
Welcome to Oak Creek Apartments!
We are here to help, so don't hesitate to stop by, email, or call your Housing Front Desk. Please contact Natalie at the Governor's Corner (GovCo) Housing Front Desk, 650-736-9995 or via email at email@example.com, if you have any questions.
Orientation for new residents at Oak Creek is mandatory. You must attend an orientation sessions before an Oak Creek ID card will be issued (used to access gym, pool, etc., and required for every Oak Creek event). Orientations are being offered on Monday, July 8 at 9 a.m.; Tuesday, July 9 at 3 p.m.; and Wednesday, July 10 at 10 a.m. All orientation sessions will be held at Housing Assignments, located at the Galvez Modular (482 Galvez Mall, Suite 110).
A Student Housing Oak Creek Apartment Room Condition Form is available on-line at http://www.stanford.edu/group/ugfrontdesks/cgi-bin/oakcreekrcf.fb. Please carefully complete this form, as you run the risk of being charged for any damages not noted. If you have any questions about completing the on-line Room Condition Form, please contact the Governor's Corner (GovCo) Housing Front Desk.
Important Oak Creek Information
Laundry rooms are located on the 4th floor of each building. The cost is $3.00/load ($1.50 to wash, $1.50 to dry). You can purchase a laundry card and load money onto it in the Eucalyptus Room. The cost for a laundry card is $5.00. Laundry hours are posted in the laundry rooms.
You may also contact the Housing Emergency Maintenance Hotline at 725-1602 to request lockout assistance from the Housing Access Response Team (H.A.R.T). Please be aware that since the HART team is dispatched from the Stanford campus there will be a time delay in HART’s response to the lockout. The fee for lockout assistance from HART is $75.
Oak Creek Apartments Guest Policy
If you have any issues with the furniture in your apartment, including desk or floor lamps, please contact the GovCo HFD. For all other repairs (e.g., dripping faucets, appliance issues) please contact Oak Creek staff at (650) 321-9761 during business hours or (650) 537-0858 for urgent repairs after hours.
Stanford provides internet service through Comcast. Students may need to purchase their own Ethernet cables to use wired internet connections in their apartment.
If you encounter an issue with your internet connection, you should contact the Comcast National Support Center at 866-511-6489. Select option #3, then option #2 for Teleworker service. This is the number for Comcast’s National Accounts Support Maintenance/Repair and is available 24x7x365. Teleworker service support personnel are well equipped to assist you with any issues you may be having and/or troubleshoot the problem to resolution. Tip: Before calling for tech assistance, first try powering down the modem and try connecting again, as many issues can easily be resolved in this manner. If the problem is determined to be with the wireless router, please contact Housing Assignments at 650-725-2810, as the routers were supplied by R&DE Student Housing.
Not sure what your router/internet password is? Please contact the Governor’s Corner Housing Front Desk during normal business hours: Monday to Friday, 8am - 5pm.
Parking and Transportation
Oak Creek has ample uncovered, unreserved parking available on a first come, first served basis. Each apartment comes with one reserved parking space in the building’s garage. Permits for these spaces can be picked up from the Governor’s Corner Housing Front Desk. Important: Please be sure that you are parking in the space noted on the Oak Creek information sheet you received at check-in to avoid having your vehicle towed. If you can't locate your apartment parking space information, please contact the GovCo Housing Front Desk. All vehicles parked on Oak Creek premises are required to have a permit. These permits can be picked up from the Governor's Corner Housing Front Desk if you did not receive one upon check in.
The Marguerite Shuttle - SLAC line stops at the intersection of Sand Hill and Stock Farm Roads and runs Monday-Friday from 8 a.m. - 9 p.m.
Commuting students may purchase a “C” permit from Parking and Transportation Services. If you will just be parking on campus occasionally, you can pick up a daily “C” lot permits for $4.50/day at Parking and Transportation Services or the Stanford Bookstore.
We are here to help! Our goal in R&DE Student Housing is to make your Stanford home a comfortable, clean and safe environment.