Alerts

• 5/30/08: Security Alert: Adobe Flash Vulnerability
• 4/14/08: Fallout From Forged Email Addresses Causing Confusion
• 4/1/08: More Phishing; Don't Bite

HelpSU Pages

• HelpSU Home & Form
• HelpSU for Support Staff

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[Stanford Users Only]

Computing Self-Help

• Stanford Answers
• SUNet ID Password Reset
• Resetting Your SUNet ID Password
• Changing Your SUNet ID Password
• Email Configuration Help
• Setting a Vacation Autoreply Message

HelpSU for Consultants

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User Documentation

• Job Aid: Help Desk 5.5 System Overview: Acrobat (.pdf) | Microsoft Word (.doc)
• Job Aid: Login/Logout, Password Change: Acrobat (.pdf) | Microsoft Word (.doc)
• Job Aid: Navigation: Acrobat (.pdf) | Microsoft Word (.doc)
• Job Aid: Search Remedy: Acrobat (.pdf)| Microsoft Word (.doc)
• Job Aid: Manage Cases: Acrobat (.pdf)| Microsoft Word (.doc)

Reporting Job Aids

• Running Ad Hoc Reports in HelpSU: Microsoft Word (.doc)
• Sharing Ad Hoc Report Formats: Acrobat (.pdf) | Microsoft Word (.doc)
• Running Predefined Reports in HelpSU: Acrobat (.pdf) | Microsoft Word (.doc)
• Reporting on Time Logged in HelpSU: Acrobat (.pdf) | Microsoft Word (.doc)
• Reporting on Your Own Unresolved Cases: Acrobat (.pdf) | Microsoft Word (.doc)
• Reporting on Your Group's Unresolved Cases: Acrobat (.pdf) | Microsoft Word (.doc)
• Remedy Reporting: Some Basics: Power Point (.ppt)

• Remedy Advisory Group Member List
• Frequently Asked Questions by Topic

HelpSU Best Practices

• HelpSU Best Practicies Overview
• HelpSU Tips for Best SLA Performance and Customer Satisfaction