Windows Hotfixes and Service Packs

Windows XP Service Pack 2 Knowledge Base Articles

On this page:
General Windows XP SP 2 Product Information
Top Support Issues
How-To Articles
Application Compatibility Articles
Bluetooth Issues
Driver Issues
Set-up Issues
Miscellaneous Issues



General Windows XP SP 2 Product Information


Release notes for Windows XP Service Pack 2 835935

Hard Disk Space Requirements for Windows XP Service Pack 2 837783

List of fixes included in Windows XP Service Pack 2 811113

Windows XP Service Pack 2 Support Tools 838079

Windows XP SP2 Deployment Tools 838080

The new language locales that Windows XP Service Pack 2 supports 883262

Frequently asked questions about Windows Security Center 883792

Windows XP Tablet PC Edition 2005 is installed with Windows XP Service Pack 2 883353


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Top Support Issues


Some programs seem to stop working after you install Windows XP Service Pack 2 842242

How to configure pop-up blocker in Internet Explorer 843016

Description of the IE Information Bar 843017

Images are blocked when you open an e-mail message in Outlook Express on a Windows XP Service Pack 2-based computer 843018

Description of the Windows Firewall feature in Windows XP Service Pack 2 (SP2) 843090

How to troubleshoot problems accessing secure Web pages with Internet Explorer 6 Service Pack 2 870700

How to troubleshoot wireless network connections in Windows XP Service Pack 2 870702

How to change your auto update settings using Windows Security Center 875349

How to remove Windows XP Service Pack 2 from your computer 875350

You receive a "Data Execution Prevention" error message in Windows XP Service Pack 2 875351

Detailed description of the data execution prevention feature in Windows XP SP2 875352

How to configure the Windows Firewall feature in Windows XP Service Pack 2 875356

Troubleshooting Windows Firewall settings in Windows XP Service Pack 2 875357


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How-To Articles


How To configure Internet Explorer automatic download prompts on your Windows XP Service Pack 2-based computer 883255

How To manage Internet Explorer add-ons in Windows XP Service Pack 2 883256

How To turn on the Remote Desktop Sharing feature of Windows NetMeeting in Windows XP Service Pack 2 878451

How To install and configure Bluetooth devices in Windows XP Service Pack 2 883259

How To install Windows XP Service Pack 2 by using Systems Management Server 842844

How To use the Automatic Recovery feature to recover your computer if the Windows XP Service Pack 2 Setup program is not completed successfully 875355

How To remotely administer a printer through a network share when you use Windows XP Service Pack 2 in a workgroup environment 870903


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Application Compatibility Articles


You cannot modify Windows Firewall settings for an AOL dial-up network connection by using Network Connections in Control Panel in Windows XP Service Pack 2 870890

The Application Center 2000 client snap-in does not display correct health monitor information in Windows XP Service Pack 2 873173

You may not be able to open a project when you try to connect to a remote Windows XP Service Pack 2-based computer by using the AutoCAD FTP service 873185

You cannot use Veritas Backup Exec to back up a remote Windows XP Service Pack 2-based computer 873164

ARCserveIT 6.61 does not successfully back up files that are in the %Windir%\SoftwareDistribution folder of your Windows XP SP2-based computer 870904

"Installation failed: Access is denied" error message when you try to perform a remote installation of Computer Associates eTrust Antivirus 7.0 client software on a computer that is running Windows XP Service Pack 2 870901

You cannot play licensed media content in Windows Media Player after you remove Windows XP Service Pack 2 843020

Command AntiVirus version 4.62.4 causes an error message on a blue screen in Windows XP Service Pack 2 870908

You cannot use Computer Associates BrightStor ARCServe Backup 9.0 Manager to back up a Windows XP Service Pack 2-based computer from a remote computer 873165

You may not be able to add Manage Add-ons columns by using only the keyboard in Windows XP Service Pack 2 842701

You receive the "Control ID not found" error message when you try to install Windows XP Service Pack 2 878472

You receive an error message when you try to start Money on a Windows XP Service Pack 2-based computer 870881

The Gravis GamePad Pro device is not recognized when you install it on a Windows XP-based computer 878478

McAfee Internet Security version 4.0 quits unexpectedly during installation in Windows XP Service Pack 2 870905

McAfee Virusscan Professional version 6.0 quits unexpectedly after you install it on a Windows XP Service Pack 2-based computer 870906

Messages in Microsoft Outlook are not sent immediately in Windows XP Service Pack 2 883606

NetZero closes unexpectedly when you start it in Windows XP SP2 870907

You cannot back up the %windir%\SoftwareDistribution folder by using the NovaStor NovaNet-WEB backup program on Windows XP Service Pack 2 870902

"This presentation was optimized for more recent versions of Microsoft Internet Explorer." message when you open a PowerPoint 2002 presentation in Internet Explorer in Windows XP Service Pack 2 870886

You cannot install Paint Shop Pro 8 on a Windows XP Service Pack 2-based computer 873176

The JumpStart Preschool - 1st Grade Learning Playground Demo screen does not appear correctly on a Windows XP Service Pack 2-based computer 873179

"Cannot load Word for Windows 6.0 files" error message when you try to open the "What's new" file in Quicken on a Windows XP-based computer 870883

SonicWALL Complete Anti-Virus program does not work after you install Windows XP Service Pack 2 870897

You occasionally receive a "STOP: 0x000000D1" error message when your Windows XP Service Pack 2 computer resumes from standby 873152

You cannot run executable files or program add-ins that are downloaded by using Internet Explorer or by using Outlook Express on a Windows XP Service Pack 2-based computer 843022

SOURCENEXT VirusSecurity2004 real-time monitor does not work correctly on a Windows XP Service Pack 2-based computer 870900

You cannot use Legato NetWorker to back up a remote computer that is running Windows XP Service Pack 2 873162

You cannot start Windows Messenger after you install Windows XP Service Pack 2 843019

Windows Movie Maker 2.1 is installed on your computer when you install Windows XP SP2 883603


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Bluetooth Issues


You cannot add a Bluetooth printer on a computer that is running Windows XP Service Pack 2 870701

Cannot install a Bluetooth device after you install Windows XP Service Pack 2 840635

List of Bluetooth radio drivers that are included in Windows XP SP2 841803

A Bluetooth keyboard or mouse does not work when you start Windows XP Service Pack 2 873154

How to troubleshoot Bluetooth detection and connectivity problems in Windows XP Service Pack 2 883258

You receive a "STOP: 0x000000D5" fatal system error message after you update to Windows XP Service Pack 2 on your Toshiba portable computer 870895

Bluetooth device installation may not work without any notification 841799


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Driver Issues


After you install Windows XP Service Pack 2, your computer restarts continuously 873161

Device drivers known to cause instability in Windows XP Service Pack 2 883775

Your computer may unexpectedly stop responding when you try to install modem drivers on a Windows XP Service Pack 2-based computer 873166

Roll Back Driver feature in Device Manager does not work after you update a device driver to the Windows XP Service Pack (SP2) version of the device driver 873171

Rollback of the driver in a multi-device scenario results in mismatched Driver and miniport 870892

Third-party device drivers are not restored after you restore the System State data from backup in Windows XP 870891

You receive a "STOP: 0x000000D5" error message when you close an IP Phone connection on a Windows XP Service Pack 2-based Toshiba computer 870896

When you install Windows XP Service Pack 2, the USB 2.0 drivers do not appear to update 873169


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Set-up Issues


"This Service Pack requires the machine to be on AC Power before setup starts" error message when you install Windows XP Service Pack 2 883609

You receive a "Windows XP Setup is incompatible with this version of Windows" error message when you install Windows XP Service Pack 2 on a Hewlett-Packard computer 870898

You receive a "Windows was unable to install the modem" error message when you try to install a modem on your Windows XP Service Pack 2-based computer 883356

How to help protect your computer if you decide to remove Windows XP Service Pack 2 878454

The Windows Explorer status bar is not visible after you install Windows XP Service Pack 2 878459

Explorer.exe repeatedly quits unexpectedly in Windows XP 883791


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Miscellaneous Issues


Programs or services that use the Alerter service or the Messenger service do not work as expected after you install Windows XP Service Pack 2 843021

You may receive a 7391 error message in SQLOLEDB when you run a distributed transaction against a linked server after you install Microsoft Windows XP Service Pack 2 873160

The Computer Browser service does not start and event ID 7024 is logged when you restart your Windows XP Service Pack 2-based computer 875362

You receive a "Delayed Write Failed" error message in Windows XP Service Pack 2 870894

Description of plain text mode in Outlook Express in Windows XP Service Pack 2 883257

Some DVD movies are blocked although the DVD movie rating is allowed on a Windows XP Media Center Edition Service Pack 2-based computer 878471

You receive an error message when you add a reference to a COM object in Visual Studio .NET after you install Windows XP Service Pack 2 883608

Event ID 612 appears in the security log every time that you restart Windows XP Service Pack 2 840633

Outlook Express automatically downloads external content when you reply to a message or forward a message on a Windows XP Service Pack 2-based computer 883613

The Help and Support Center does not run when the Data Execution Protection feature is turned on in Windows XP Service Pack 2 873158

New features of the Scheduled Tasks Control Panel item that are included in Windows XP Service Pack 2 883605

Known issues with the client administrative tools in Windows XP SP2 870703

Pictures do not appear as expected, or you receive an error message when you open an HTML file on a Windows XP Service Pack 2-based computer 878461

You receive an "An error occurred while sending a message to ComputerName" error message when you run the net send command to send a message to a Windows XP Service Pack 2-based computer 878468

Your screen reader software may not function if you install Windows XP Service Pack 2 by using OOBE 873153

Peer-to-peer networking programs do not work as expected in Windows XP Service Pack 1 870704

Phone Dialer calls are immediately disconnected in Windows XP 841802

Pop-up windows appear with Pop-up Blocker turned on in Windows XP Service Pack 2 843015

Remote Storage Service recall notifications will no longer operate in XPSP2 870705

RIP Listener does not update the route table with new route information 841804

You are prompted to accept or reject certain Windows Messenger files in Windows XP Service Pack 2 883261

You cannot use an MP3 or WMA file as the background sound for an e-mail message in Outlook Express 883355

Your Windows XP-based computer does not resume from standby when you move your USB mouse or press a key on your USB keyboard 878467

USB device does not function after connecting device to Windows XP Service Pack 2-based computer 870893

Web server functionality may not work correctly after you install Windows XP Service Pack 2 883607

You have to specify certain Group Policy settings before you can remotely administer Resultant Set of Policy (RSoP) or remotely edit local Group Policy objects in Windows XP Service Pack 2 883611

You receive an "Access denied" or "The network path was not found" error message when you try to remotely manage a computer that is running Windows XP Service Pack 2 840634

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